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S A V E T H E S E I N S T R U C T I O N S EN
PRODUCT WARRANTY
defective product to and from NQP/CONTOURE
and will assume the cost of labor associated with
repair.
How to Obtain Warranty Service:
Upon discovery of any defect, malfunction, or
nonconformity in the warranty-covered product,
the buyer should visit
www.contoureusa.com
and submit a warranty
claim online.
For any questions regarding your warranty you
may also email us at
warranty@contoureusa.com
Notice to Buyer:
This warranty gives the buyer specific legal rights,
and the buyer may also have other rights, which
vary from state to state. You have the right to bring
any action at law or equity to resolve disputes
concerning or to enforce the provisions of this
warranty. Every implied warranty, including any
statutory warranty or condition of merchantability
or fitness for a particular purpose, is disclaimed
except to the extent prohibited by law, in which
case such warranty or condition is limited to the
duration and extent of this written warranty.
For added protection and secure handling of any
CONTOURE product that is being returned, we
recommend that you use a traceable, insured
delivery service. NQP/CONTOURE cannot be held
responsible for in-transit damage or for packages
that are not delivered to us. Lost and/or damaged
products are NOT covered under warranty. Please
be sure to include your return address, daytime
phone number, description of the product defect,
product model number (located on the product),
original date of purchase and any additional
pertinent information pertaining to the product’s
return.
Warranty Exclusions:
This warranty does not apply to any costs, repairs
or services for the following:
•
Products with original serial numbers that have
been removed, altered or cannot be readily
determined or products purchased “as-is.”
•
Product that has been transferred from its
original owner to another party or removed
outside of the USA or Canada.
•
Products used in commercial setting(s).
•
Service calls to correct the installation of the
warranty-covered products, to explain the
usage of the product to the buyer, or to reset or
replace home circuit breakers or fuses.
•
Service calls which do not involve malfunction
or defects in materials or workmanship, or for
appliances not in ordinary household use or
used other than in accordance with the
provided instructions.
•
Repairs necessitated by use other than normal
home use / Products used in commercial
settings.
•
Damage resulting from misuse, abuse,
accidents, alterations, improper installation, fire,
flood acts of God or damage caused by the
shipping of the product by the buyer to NQP.
•
Corrective work necessitated by repairs made
by anyone other than a NQP authorized service
technician / Rust on the interior or exterior of
the unit.
•
Costs incurred for disposing of the product at
locations other than a NQP facility.
•
Food loss due to any refrigerator or freezer
failure.
Product Warranty