Kid
’
s Home Setup Manual 31
One (1) Year Limited Manufacturer Warranty
What does our warranty cover?
Contixo Company provides a 1
-
year limited manufacturer warranty on our
devices from the date of purchase. For accessories such as batteries,
USB cable, and chargers, we provide a 3
-
month warranty. Our warranty
does not cover any kind of physical/personal damages such as cracked
screens, broken buttons, etc. For any physical damage due to mishandle
by shipping carrier, customer must report to us within 48 hours.
**
PLEASE NOTE:
Verification of purchase is needed to redeem the war-
ranty.**
Warranty covers:
•
Any technical problem (software problem) within 1 year.
•
Defects which arise as a result of normal use of the product.
Warranty does not cover:
•
Improper or inadequate maintenance
•
Misusage and mishandling
•
Fire, flood, etc.
•
Damaged due to incorrect voltage use
•
Physical damage with any reason
•
Unauthorized modification or alteration warranty.
What is the replace & repair policy?
Replace—within 30 days of purchase
If the device has any kind of problem within warranty coverage and is
reported to us within 30 days of purchase date, we will provide one way
ground shipping and cover all the freight costs within the U.S. No replace-
ment will be granted after 30 days of purchase date. Contixo reserves the right not to accept
the used or physical/personal damaged device for replacement.
Repair
For any kind of repair service, customers are responsible to pay for repair fee and shipping
cost. Customer service department will provide the details, repair service fee, and issue a
Repair Form to process request. We will not process any repair service without payment.
***Please do not ship any SD card, Micro SD card, SIM card or any other personal items to us
if you are doing replacement or repair service. Our company are not responsible to any cus-
tomer personal items.***
What if the item I receive is defective or damaged?
If the item you receive is defective or damaged when you received the package, you can re-
quest a replacement. Please check your items immediately upon delivery.
If the device is damaged upon arrival, customer must report to us within 48 hours after deliv-
ery. We will not be responsible for any claims reported after 48 hours of the delivery. Please
keep the original package box.
How do I make a return or exchange?
Any Exchange requires an RMA (Return Merchandise Authorization) Number and Form, which
is valid for 14 days from the issue date. To obtain an RMA Number and Form, please contact
Contixo Customer Service. Exchange and replacement process may take 2
-
7 business days
from the time your items has received by us.
PLEASE NOTE:
You must obtain a Return Material Authorization (RMA) number, and RMA
Form or Repair Form before sending any product to us. All RMA numbers, RMA Form, and
Repair Form are only valid for 14 days from date of issuance. These forms are valid only for
the product that you have reported to us. No replacement/exchange request will be processed
without a valid RMA number and a filled RMA form or Repair form.
About Restocking Fee
Contixo reserves the right to test
“
dead on arrival
”
devices return and subject to a restocking
fee equal to 20% of the product sales price. Any returned device with missing parts or acces-
sories that originally come with device will be charged for 20
-
40% restocking fee.
Содержание K2
Страница 29: ...Kid s Home Setup Manual 29 ...
