EN
W415-1706 / A / 07.13.17
61
warranty
17.0 warranty
2.1
Continental® warrants its products against manufacturing defects to the original purchaser only. Registering your warranty
is not necessary. Simply provide your proof of purchase along with the model and serial number to make a warranty
claim. Continental® reserves the right to have its representative inspect any product or part thereof prior to honouring any
warranty claim. Provided that the purchase was made through an authorized Continental® dealer your appliance is subject
to the following conditions and limitations:
Warranty coverage begins on the date of original installation. This factory warranty is non-transferable and may not
be extended whatsoever by any of our representatives. The gas appliance must be installed by a licensed, authorized
service technician or contractor. Installation must be done in accordance with the installation instructions included with
the product and all local and national building and fi re codes. This limited warranty does not cover damages caused by
misuse, lack of maintenance, accident, alterations, abuse or neglect, and parts installed from other manufacturers will
nullify this warranty. This limited warranty further does not cover any scratches, dents, corrosion or discoloring caused by
excessive heat, abrasive and chemical cleaners nor chipping on porcelain enamel parts, mechanical breakage of Phazer™
logs and embers. This warranty extends to the repair or replacement of warranted parts which are defective in material or
workmanship provided that the product has been operated in accordance with the operation instructions and under normal
conditions. After the fi rst year, with respect to this President’s Lifetime Limited Warranty, Continental® may, at its discretion,
fully discharge all obligations with respect to this warranty by refunding to the original warranted purchaser the wholesale
price of any warranted but defective part(s).
Continental® will not be responsible for installation, labour, or any other expenses related to the reinstallation of a warranted
part and such expenses are not covered by this warranty. Notwithstanding any provisions contained in the President’s
Lifetime Limited Warranty, Continental®’s responsibility under this warranty is defi ned as above and it shall not in any
event extend to any incidental, consequential or indirect damages. This warranty defi nes the obligations and liability of
Continental® with respect to the Continental® gas appliance and any other warranties expressed or implied with respect
to this product, its components or accessories are excluded. Continental® neither assumes, nor authorizes any third party
to assume, on its behalf, any other liabilities with respect to the sale of this product. Continental® will not be responsible
for: over-fi ring, downdrafts, spillage caused by environmental conditions such as rooftops, buildings, nearby trees, hills,
mountains, inadequate vents or ventilation, excessive venting confi gurations, insuffi cient makeup air, or negative air
pressures which may or may not be caused by mechanical systems such as exhaust fans, furnaces, clothes dryers, etc.
Any damages to the appliance, combustion chamber, heat exchanger, plated trim or other components due to water,
weather damage, long periods of dampness, condensation, damaging chemicals or cleaners will not be the responsibility of
Continental®. All parts replaced under the President’s Limited Lifetime Warranty Policy are subject to a single claim.
During the fi rst 10 years Continental® will replace or repair the defective parts covered by the lifetime warranty at our
discretion free of charge. From 10 years to life, Continental® will provide replacement parts at 50% of the current retail
price. All parts replaced under the warranty will be covered for a period of 90 days from the date of their installation. The
manufacturer may require that defective parts or products be returned or that digital pictures be provided to support
the claim. Returned products are to be shipped prepaid to the manufacturer for investigation. If a product is found to be
defective, the manufacturer will repair or replace such defect. Before shipping your appliance or defective components,
your dealer must obtain an authorization number. Any merchandise shipped without authorization will be refused and
returned to sender. Shipping costs are not covered under this warranty. Additional service fees may apply if you are
seeking warranty service from a dealer. Warranty labour allowance is only for the replacement of the warranted part. Travel,
diagnostic tests, shipping and other related charges are not covered by this warranty.
Continental® products are manufactured under the strict Standard of the world recognized ISO 9001 : 2008 Quality Assurance
Certifi cate.
Continental® products are designed with superior components and materials assembled by trained craftsmen who take great
pride in their work. The burner and valve assembly are leak and test-fi red at a quality test station. The complete appliance is
again thoroughly inspected by a qualifi ed technician before packaging to ensure that you, the customer, receives the quality
product that you expect from Continental®.
The following materials and workmanship in your new Continental® gas appliance are warranted against defects for as
long as you own the appliance. This covers: combustion chamber, heat exchanger, stainless steel burner, Phazer™ logs
and embers, rocks, ceramic glass (thermal breakage only), gold plated parts against tarnishing, porcelainized enameled
components and aluminum extrusion trims.*
Electrical (110V and millivolt) components and wearable parts are covered and Continental® will provide replacement parts
free of charge during the fi rst year of the limited warranty. This covers: blowers, gas valves, thermal switches, switches,
wiring, remote controls, ignitors, gaskets and pilot assemblies.*
Labour related to warranty repair is covered free of charge during the fi rst year. Repair work, however, requires the prior
approval of an authorized company offi cial. Labour costs to the account of Continental® are based on a predetermined
rate schedule and any repair work must be done through an authorized Continental® dealer.
* Construction of models vary. Warranty applies only to components included with your specifi c appliance.
Continental® Gas Appliance President’s Lifetime Limited Warranty
Conditions and Limitations
All specifi cations and designed are subject to change without prior notice due to on-going product improvements. Continental® is a
registered trademark of Wolf Steel Ltd.