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Troubleshooting 

79

 

 

Problems operating the scanner 

Problem 

  Possible Causes and Remedies 

 

I can’t find my scan files after scanning 

You selected scan to PC or scan to a cloud service but you cannot locate your scan file.  

 

1. 

If is running correctly you can  locate your files in the following location for each destination:  

a.  Scan to PC: Select the folder icon at the top of the Contex LINK scan client interface to access the file

 

b.  Scan to cloud service 

Box

: the 

Contex Solutions 

folder

  

in the root 

c.  Scan to cloud service 

Google Drive

: the 

Contex Solutions 

folder

  

in the root 

d.  Scan to cloud service 

OneDrive

: the 

Contex Solutions 

folder

  

in the root 

e.  Scan to cloud service 

Dropbox

: the 

Contex Solutions 

folder

  

in the 

Apps

 folder 

 

2.  If the file transfer failed you will see the file listed in the Contex LINK error log.  Start Contex LINK on the PC 

to view. 

 

 

         Contex LINK error log screen 

I cannot scan to email 

You selected scan to email and entered the right email address. But you receive an error and the scanner email icon is 
marked with a red dot. 
 

The outgoing mail parameters may not be configured correctly in the scanner.   
Go to -> Settings -> System -> Email

 

to configure the outgoing email settings.  

See the section ‘Configuring the scan to email settings’ for more detail about the email parameters and what they 
mean. 

NOTE:

 The email settings relate to your company IT and its unique email solution. You may need to seek support from 

your IT department or IT expert.   

Содержание IQ FLEX

Страница 1: ...User Guide Wide Format Flatbed Scanner Model IQ FLEX UG13523 2 EN IQFLEX MAR 2021...

Страница 2: ...0 Setting Date and Time 21 Configuring the scan to email settings 22 Setting up the printer 23 Activating the scanner online method 25 Activating your scanner offline method 26 Secure FTP server setti...

Страница 3: ...eferences 64 WIDEsystem 65 Nextimage 65 Administrator console 66 Scanner maintenance tasks 67 Cleaning the scan area 68 Cleaning the glass 69 Replacing the white background platen 70 Preparing to cali...

Страница 4: ...e format flatbed scanner The guide assumes basic knowledge of your computer and operating system and does not repeat information that would be covered in their own user documentation Be sure to refer...

Страница 5: ...Mono Speed 200 dpi Full scan bed in 6 seconds Scan size A2 C size Over size scanning A1 D size Scan width Arc C 30mm 18 30mm 487 2mm Scan length Arc C 30mm 24 30mm 639 6mm Optical Resolution 1200x1200...

Страница 6: ...e the surface Grounded power outlet Network connected pc to run Contex Link software supplied Gigabit Ethernet wall socket Internet support for connection to cloud services Assistance and Safety Ensur...

Страница 7: ...l if you intend to move the scanner to another site Do not leave empty packaging blocking a right of way or fire exit Always dispose of the packing material responsibly if you no longer require it Mak...

Страница 8: ...les to be connected at the back Make sure there is room above the scanner to raise the lid completely into the upright position It is a good idea to have at least 900mm available so that the lid can b...

Страница 9: ...d a sturdy table or surface on which to use the scanner 3 The sides of the table or surface must be easily accessible by those installing the scanner so as to avoid possible back injury when lowering...

Страница 10: ...he glass area Open the scanner lid The internal scan area glass plate should be wiped clean of any dust that may have accumulated from the packaging or during the shipping process Lift up the scanner...

Страница 11: ...a s glass plate free of dust Use a dry lint free cloth If you detect difficult smudges on the glass that cannot be wiped clean with a dry cloth refer to this guide s section Cleaning the scan area for...

Страница 12: ...Locate the power supply which is already wired with a special plug ready to be inserted into the round socket in the panel on the back of the scanner Take care to insert with the flat side of the plu...

Страница 13: ...suitable power outlet CAUTION The scanner is equipped with a three wire pin grounding type plug If you cannot insert the plug into your outlet it means your outlet is not earthed Contact your electri...

Страница 14: ...Setup 13 Touch screen preparation Lift up the touch screen Grasp the top edge of the screen and fold it up and into the upright position NOTE Avoid using extreme force when raising or lowering the sc...

Страница 15: ...Connect the scanner to the network The network socket is on the panel located at the back of the scanner The USB ports outlined in red are for maintenance and future upgrade purposes only These should...

Страница 16: ...Scanner Setup 15 Turning on the power Turn ON scanner power Turn ON the scanner power switch on the back of the scanner by moving the switch the left 10...

Страница 17: ...ser through a series of configuration pages on the touch screen The Wizard sets up Network Connection for communication to printer s cloud and network computers Languages keyboard and screen can be di...

Страница 18: ...ch screen interface Reset To reset from any state and go back to start Go button To start a scan or copy after making any settings changes if required Scroll menu Scroll on the touch screen in both di...

Страница 19: ...to return to this area after the wizard has completed Press the Next button to proceed Use the Back button to go back a step where displayed Wi Fi Scanner installation Using Wi Fi If a Wi Fi network i...

Страница 20: ...ted to a local area network LAN Settings System Network Press the Next button LAN settings LAN network settings STATIC To manually set a static network IP address follow the screens shown in path belo...

Страница 21: ...preferred language for the screen and keyboard Different languages can be combined as the screen and keyboard languages do not have to be the same Selecting a new language updates the current setting...

Страница 22: ...h keypad then enter today s date in dd MM yyyy day short month year format Press Enter to store the value Settings System Options Regional 2 Set the time Touch the Time area onscreen then using the nu...

Страница 23: ...m name displayed in the mail with the scan 4 Max MB the maximum size of email the server should allow including the attachment 5 Test checks the email account settings entered above 6 Address Book if...

Страница 24: ...printer This ensures the unused margins in the printed original are not reproduced in the copy 4 Press the Media Profiles button to start the media profile wizard You will need to create media profile...

Страница 25: ...y for this operation 7 Load the printed color calibration page into the scanner taking care to align the black arrow with the scanner center load point Now press the Scan button to scan the printed co...

Страница 26: ...connection 1 Make sure your scanner is connected to the network which can get to the internet 2 Locate your License Key Certificate The license key is in the QR code and will be read by the scanner 3...

Страница 27: ...enerate the Activation Code using the License Key from your dealer and the Hardware ID from the scanner 3 Using the browser of your internet device follow the instructions below On your internet devic...

Страница 28: ...Activation completed When the scanner has been correctly installed the screen will briefly show the Scanner is activated message and then switch to the normal start screen where the full range of sca...

Страница 29: ...ministrator if you don t know the exact settings Enter your details to have scans sent directly to a secure FTP server 1 Host server name Address of the server e g sftp example com port number is fixe...

Страница 30: ...User Interface 29 IQ FLEX functions Settings Google Drive box DropBox Windows OneDrive USB memory Copy Email Computer User ContexLINK User Personal Independent General Cloud Secure FTP...

Страница 31: ...period of inactivity idle time This period of inactivity can be extended or shortened to match your normal workflow NOTE Sleep mode can no longer be disabled Max time is 60 min 1 Scroll to select the...

Страница 32: ...side of the scan surface Scan to USB memory sticks email accounts to your own PC and even to personal cloud services This step is only required when scanning to your PC or to a cloud service The list...

Страница 33: ...g 32 Scan preparation Open the scanner lid Open the lid of the scanner lid to expose the scan area glass plate NOTE Always ensure the glass is clean and protected from metal objects that might scratch...

Страница 34: ...ed parallel to the long edge of the glass Sizes up to A2 or C size can be scanned in this way For landscape oriented originals place them on the glass as above and rotate them using the Nextimage scan...

Страница 35: ...ng allowing paper to exit rear 600 angle for access during normal and book mode scanning Upright for lid removal or lid height adjustment Oversize Input size Paper size requirements Original must be r...

Страница 36: ...using Nextimage software option Automatic book size detection requires Nextimage software option For more details see the book positioning section later in this guide NOTE Books must be placed face d...

Страница 37: ...ing and prevents unwanted ambient light from entering the scan area Raise the lid by lifting the lid at the rear corners near to its hinges You may prefer to fully open the lid into the vertical posit...

Страница 38: ...matically Place the center line of the document in line with the white triangle on the ruler Alternatively select a standard size from pull down menu or enter the dimensions manually as above Position...

Страница 39: ...ace down with long axis left to right centered at the tick mark Use Nextimage settings from inside the red box see below Documents required as landscape e g CAD can be scanned as portrait and manually...

Страница 40: ...of the oversize document followed by the Length length shown When scanning is started the Wizard will guide the operator through the scanning process NOTE Oversize Input size Paper size requirements...

Страница 41: ...r 2 Now close the lid and press the Wizard scan button on the computer or use the scan button on the scanner screen to begin the first scan pass 3 Now open the scanner lid to 300 and move the document...

Страница 42: ...to switch on Oversize When scanning begins the Nextimage Wizard will appear in the software user interface to guide the operator through the scanning process The normal load position setting is ignor...

Страница 43: ...ont of the scanner 2 Now close the lid and press the Wizard scan button on the computer or use the scan button on the scanner screen to begin the first scan pass 3 Now open the scanner lid to 300 and...

Страница 44: ...the white pointer and the lower edge in line with the long white arrow on paper size guide NOTE Thick books can be accommodated in the scanner by raising the lid hinges before lowering the lid This w...

Страница 45: ...y raising the lid hinges before lowering the lid This will ensure the scanner white background remains parallel with the object to be scanned and operates to prevent light from outside and spoiling th...

Страница 46: ...on the scanner Adjust the crop boundaries spine removal width and position of the scan if necessary then click Update To finish a multipage session click Save A single scan wil display in Acrobat as t...

Страница 47: ...scanner will detect the edges of the document and calculate the input size for you 2 Set a standard size common standard sizes are marked on the left side of the scan area at the scanner alignment ba...

Страница 48: ...formatted for FAT 32 Insert the USB stick into the USB slot on the top of the scanner Select the USB memory stick option in the scroll menu Choose your settings then press the scan button The DCIM fo...

Страница 49: ...address Press the email option Enter the target email address using the onscreen keyboard Choose your settings then press the scan button NOTE Set up the scanner outgoing email parameters before using...

Страница 50: ...to SFTP Send the scan to a Secure FTP server 1 Choose your settings then press the scan button NOTE Set up the Secure FTP parameters before using this option See section Installation Entering Secure F...

Страница 51: ...ick while still allowing you to close the cover You can also scan very thick originals by placing the original on the scanner bed and leaving the cover completely open NOTE Thick documents can be acco...

Страница 52: ...On the scanner select the User icon and select yourself or another user from the list 2 Enter your PIN code if prompted NOTE PIN will only be required if setup by the user in Contex LINK 3 Configure y...

Страница 53: ...gh 600 dpi resolution for higher quality Slower Ultra High 1200 dpi highest resolution Slowest Big files Format The file type of the output file TIF JPG PDF PDF A with percentage quality default is 80...

Страница 54: ...alidation changes Zoom the onscreen image Remove image data outside of the crop lines Adjust scanned image using white and black levels improve brightness Go to annotation screen to add text and or fr...

Страница 55: ...ons and changes are temporary until the green button is pressed Annotations can be selected by touching them Once selected annotation objects can be moved re sized re colored or deleted Above Annotati...

Страница 56: ...required Color of annotations is not affected Above Validation Screen with annotated image before adjustment Adjust Screen adjusted for bightness CANCEL brightness adjustment Moving top slider down C...

Страница 57: ...owing darker lines and darker background CANCEL brightness adjustment Moving top slider down CHANGES NEAR WHITE GRAYS TO WHITE Moving lower slider up CHANGES NEAR BLACK GRAYS TO BLACK ACCEPT BRIGHTNES...

Страница 58: ...density Adjust Screen showing stronger black line density CANCEL brightness adjustment Moving slider down DISPLAYS MORE BLACK LINES WHITE areas are not affected ACCEPT BRIGHTNESS CHANGES and return t...

Страница 59: ...cloud accounts such as Box Dropbox Google Drive and OneDrive that the user wants to connect to Install Contex LINK At the scanner 1 Locate the scanner network IP address About Wired LAN IP address At...

Страница 60: ...eference 5 Connect to your personal cloud services Select a cloud service by pressing its icon e g the Dropbox icon The service s authentication screen will be displayed Enter your credentials to auth...

Страница 61: ...gainst the raised alignment guide on the left side of the scan surface In order to make copies a printer and media profile for used media must be set up in the scanner settings Select document type sc...

Страница 62: ...or not None No resizing in copy Paper Resize to paper size Scale Percentage resize Media The type of media or paper you are using The media in the printer If there is no option that matches your media...

Страница 63: ...Save validation changes into the copy Zoom the onscreen image Remove image data outside of the crop lines Adjust scanned image using white and black levels improve brightness Go to annotation screen t...

Страница 64: ...not visible it can be typed in manually using the Manual SSID option A password can be used to prevent unauthorised scanner connection to a wireless network Leave the password line blank and press OK...

Страница 65: ...eady for the next user Sleep is the time the scanner can stand idle Regional Set your local date time metric system inch or mm and paper series ANSI ISO ISO B ARCH Buttons Here you can select which ic...

Страница 66: ...ay a message that the scanner IQ FLEX 53Dxxxxxxxxx has been successfully installed The Status and Info pages will now show information from the scanner An orange WIDEsystem icon indicates a connected...

Страница 67: ...es remote configuration of email host port security account password name and maximum size of attachment CONTACTS Lists email contacts already in use with the device New contacts can be added DATE TIM...

Страница 68: ...scanner when results are not optimal See more under the section Cleaning the scan area 2 Calibration Calibrate the scanner if your output is not optimal and cleaning above does not remedy the problem...

Страница 69: ...68 Cleaning the scan area Turn scanner power OFF and disconnect the power supply 1 Press the scanner power switch to OFF to the right 2 Pull out or switch off the external scanner power supply at the...

Страница 70: ...scan area Open the lid then follow the instructions below 1 Use a lint free cloth and a mild streak free glass cleaner 2 Dry the glass completely using a separate clean dry lint free cloth like the on...

Страница 71: ...item The background pressure platen is located using 17 key hole locating pegs First raise the lid of the scanner 1 With two hands take the platen and gently lift it up roughly 5mm 0 2 so that the pe...

Страница 72: ...on the back of the scanner by moving the switch the left Launch the scanner calibration wizard Ensure the scanner glass is clean If it is dirty clean it now to ensure the calibration process works un...

Страница 73: ...d will ask you to insert the Calibration Sheet that came with your scanner The printed side of the sheet must be inserted face down onto the scanner glass Align the sheet midpoint arrow with the scann...

Страница 74: ...ration sheet will be rescanned a number of times The wizard will tell you when the process is finished 1 Remove the scanner calibration sheet from the scanner 2 Return the scanner calibration sheet to...

Страница 75: ...ll be made available for your scanner a notification will appear on your screen asking you to register for updates Once you register all future updates will be sent to your system automatically When a...

Страница 76: ...ontex LINK on the PC 3 Press the setup icon 4 If the Update button is active press the button to initate the download and installation wizard 5 Follow the isntructions on your screen NOTE You can also...

Страница 77: ...u are unsure In order to get the best and fastest solution to your problem you should prepare as much information as possible before calling your service provider for technical assistance 1 Write down...

Страница 78: ...t the outgoing email server settings are applied and your scanning is running See section Installation for details Choose Save info to USB to copy the log files to a USB key You will need to insert th...

Страница 79: ...LINK client software on your PC and that you have setup the parameters for the specific cloud service See the section The Contex LINK scan client software for instructions 2 If you have made the setti...

Страница 80: ...folder in the root e Scan to cloud service Dropbox the Contex Solutions folder in the Apps folder 2 If the file transfer failed you will see the file listed in the Contex LINK error log Start Contex L...

Страница 81: ...izard and steps as described in the section Scanner Calibration in this guide Be sure to choose full calibration Now create a new Media profile c Select Settings Printer d Select Media Profile to star...

Страница 82: ...e total rating of all products plugged into the wall outlet does not exceed 15 amperes H Slots or openings in the cabinet at the back or bottom are provided for ventilation This ensures reliable opera...

Страница 83: ...cause radio interference in which case the user may be required to take adequate measures VCCI Regulations Japan This equipment has been tested and found to comply with the limits for a Class A produ...

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