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Service Guide IQ / IQ Quattro

115

5. In order to activate the scanner you must

first type in the Serial no. from the back of
the scanner

6. If the PC is connected to the inter

net, it’s

recommend to do the online Activation for
ease and to eliminate unnecessary
complication due to typo’s.

7. See page 112.

8. Type in the customers contact information.

Содержание IQ 2400 Series

Страница 1: ...March 2017 Models IQ 2400 4400 IQ Quattro 2400 3600 4400 Technical Service Guide Wide Format Scanners...

Страница 2: ...tro 2400 18 Block Diagram MP52D MQ52D 19 Wiring Diagram MP52D MQ52D 20 Power Supply layout with measuring points SMPS 21 Keypad 21 Scanner Controller Board Layout SURB 22 Scanner Controller Board Layo...

Страница 3: ...d SURB SUTB 61 Stepper Motor Assy 63 Tacho Sensor 65 Paper and Lid Sensors 67 Complete CIS Unit 68 Power Entry Module 70 USB Cable 71 RHS Cover Keypad 73 Damper for CIS Bridge 74 WIDEsystem Service wa...

Страница 4: ...se October 10th 2012 CDM 1 0 1 1 IQ 2400 Pictures updated Part replacement November 14th 2012 CDM 1 1 1 2 IQ Quattro x400 added February 14th 2014 CDM 1 2 1 3 Minor corrections February 25th 2014 CDM...

Страница 5: ...0 MP52D IQ 2400 MQ52D IQ Quattro 2400 MT52D IQ Quattro 3600 MR52D IQ Quattro 4400 This document is the property of Contex A S The data contained herein in whole or in part may not be duplicated used o...

Страница 6: ...Service Guide IQ IQ Quattro 6 Introduction Introduction to CIS Technology CIS Element CIS Element Design Focus Light Example of a CIS Element Contact Image Sensor...

Страница 7: ...sists of 10368 individual monochrome sensors The purpose of the lens is to channel the light from the pixels on the image to the sensors There is no magnification in the lens 1x1 Due to the very short...

Страница 8: ...Service Guide IQ IQ Quattro 8 Design Design IQ 4400 IQ Quattro 3600 4400 Electronics Block Diagram Wiring Diagram Circuit board layouts CIS Unit Construction...

Страница 9: ...Service Guide IQ IQ Quattro 9 Block Diagram MN52D MR52D...

Страница 10: ...Service Guide IQ IQ Quattro 10 Block Diagram MT52D...

Страница 11: ...Service Guide IQ IQ Quattro 11 Wiring Diagram MN52D MR52D IQ 4400 MN52D IQ Quattro 4400 MR52D...

Страница 12: ...Service Guide IQ IQ Quattro 12 Wiring Diagram MT52D IQ Quattro 3600 MT52D...

Страница 13: ...Service Guide IQ IQ Quattro 13 Power Supply layout with measuring points SMPS CAUTION Double Pole Neutral Fusing CN2 GND Pin 1 2 Pin 3 4 24V 2V Keypad...

Страница 14: ...Service Guide IQ IQ Quattro 14 Scanner Controller Board Layout SURA...

Страница 15: ...Service Guide IQ IQ Quattro 15 Scanner Controller Board Layout SUTA...

Страница 16: ...Service Guide IQ IQ Quattro 16 Scanner Controller Board Layout SUTK...

Страница 17: ...must not be Disassembled further than replacing Scanner Control Unit Paper Lid sensors Glass plate and USB cable Ignoring this warning may cause failures that cannot be corrected in the field The lay...

Страница 18: ...Service Guide IQ IQ Quattro 18 Design IQ 2400 IQ Quattro 2400 Electronics Block Diagram Wiring Diagram Circuit board layouts CIS Unit Construction...

Страница 19: ...Service Guide IQ IQ Quattro 19 Block Diagram MP52D MQ52D...

Страница 20: ...Service Guide IQ IQ Quattro 20 Wiring Diagram MP52D MQ52D IQ 2400 IQ Quattro 2400...

Страница 21: ...Service Guide IQ IQ Quattro 21 Power Supply layout with measuring points SMPS CAUTION Double Pole Neutral Fusing CN2 GND Pin 1 2 Pin 3 4 24V 2V Keypad...

Страница 22: ...Service Guide IQ IQ Quattro 22 Scanner Controller Board Layout SURB...

Страница 23: ...Service Guide IQ IQ Quattro 23 Scanner Controller Board Layout SUTB...

Страница 24: ...Caution CIS Unit Warning The CIS unit is factory mounted and must not be Disassembled further than replacing Scanner Control Unit Paper Lid sensors Glass plate and USB cable Ignoring this warning may...

Страница 25: ...iginals Note Before replacing any electrical parts such as SUx Scanner Control Unit or the CIS Unit the parameter block should be erased and the scanner calibrated This will solve the problem in most...

Страница 26: ...Guide IQ IQ Quattro 26 Troubleshooting Sequence This is a suggested Troubleshooting Sequence and will work in most cases There are always some grey zones especially if the problem is related to image...

Страница 27: ...ed on the screen and or by the following combinations of flashing F indicators on the Operator Panel See Appendix D for error code description Flash code Diagnostic Wait Paper BOOT F F F ERR_GENERAL F...

Страница 28: ...or is crumpled on a CIS scanner is often taken as a defect on the scanner where it is actually a limitation of the used technology Due to the very short distance from sensor to surface of the origina...

Страница 29: ...ean the scanner and the original The streaks are often a darker shade of color Streaks that run in scan direction that are color dependent or a lighter shade of the color are often related to the cali...

Страница 30: ...Electronics CIS unit complete Scanner Control Board not included Scanner Control Board SURA SUTA SUTK Power Supply SMPS Stepper Motor Assy Paper Lid Sensor Tacho Sensor USB Ethernet connector and cabl...

Страница 31: ...traight Angled Torx 20 Straight Angled Wrench 8 0 mm Note Before replacing any electrical parts such as SUx Scanner Control Unit or a the CIS unit try calibrating the scanner in order to get the scann...

Страница 32: ...Service Guide IQ IQ Quattro 32 Identifying parts...

Страница 33: ...1 06 X 2852D104 CIS Unit 44 excl SUTx Controller Board 1 06 X 2852D115 CIS Unit 36 excl SUTK Controller Board 3 04 X X X 0007S050R0 Power Entry Module 3 05 X X X 2898A184R01 Ethernet USB2 0 Cable Pane...

Страница 34: ...tes Turn off the scanner and disconnect the power cord Caution Caution the power supply is double pole neutral fusing 1 Remove screws x2 Torx 20 and gently remove cover Warning The Keypad ribbon cable...

Страница 35: ...Service Guide IQ IQ Quattro 35 3 Disconnect cables x2 4 Remove screws x4 Torx 10 and lift out Power Supply 5 Replace the Power Supply Board and reverse the steps...

Страница 36: ...Service Guide IQ IQ Quattro 36 LHS Cover 1 Remove screws and cover x2 Torx 20...

Страница 37: ...ner and disconnect the power cord and tilt open the CIS bridge 1 Remove screws x2 Torx 15 2 Remove screws x5 Torx 15 3 Open the CIS unit by separating the CIS cover and CIS unit 4 Disconnect cables 5...

Страница 38: ...screws x3 Torx 10 7 Replace the Scanner Controller Board and reverse the steps Post Actions Since the scanner has a new Controller board it will boot up as Not Activated See page 113 for further instr...

Страница 39: ...ff the scanner and disconnect the power cord and tilt open the CIS bridge Lift out Power Supply do not remove completely see page 34 1 Disconnect motor cable 2 Release belt tension 3 Loosen screw Torx...

Страница 40: ...Service Guide IQ IQ Quattro 40 5 Remove screws and motor x2 Torx 20 6 Replace the motor and reverse the steps...

Страница 41: ...Prerequisites Turn off the scanner and disconnect the power cord and tilt open the CIS bridge Remove RHS cover see page 49 1 Disconnect sensor cable 2 Loosen screw Torx 10 don t remove 3 Use wrench 8...

Страница 42: ...Service Guide IQ IQ Quattro 42 5 Squeeze gently lock flabs and remove the sensor 6 Replace the sensor and reverse the steps...

Страница 43: ...g the Exit sensor or the Lid sensor you will need to open the CIS unit For Load and Paper sensor 1 Remove screws and roller cover x4 Torx 10 For Lid and Exit sensor 2 Open CIS unit see page 37 3 Remov...

Страница 44: ...er and disconnect the power cord and remove Scanner Controller Board see page 37 Lift out Power Supply see page 34 1 Remove grounding screws 2 Un clip the USB cable 3 Un clip the Keypad cable 4 Discon...

Страница 45: ...Service Guide IQ IQ Quattro 45 7 Lift out CIS unit by top edge 8 Replace the CIS unit and reverse the steps 9 Run a full calibration on the scanner...

Страница 46: ...Module Prerequisites Turn off the scanner and disconnect the power cord Remove RHS cover see page 49 1 Remove cables 2 Push lock flaps in on both sides 3 Push module out though the back 4 Replace the...

Страница 47: ...e scanner and disconnect the power cord Open CIS Bridge Board see page 37 Lift out Power Supply see page 34 1 Disconnect USB cable 2 Remove grounding screw 3 Un clip cable throughout the CIS unit 4 Re...

Страница 48: ...Service Guide IQ IQ Quattro 48 5 Remove clip by sliding it outwards 6 Push USB connector and cable out though the back 7 Replace the USB cable and reverse the steps...

Страница 49: ...RHS Cover Keypad Prerequisites Turn off the scanner and disconnect the power cord Open CIS Unit see page 37 Lift out the Power supply see page 34 1 Remove screws x2 Torx 20 2 Gently remove cover 3 Dis...

Страница 50: ...Service Guide IQ IQ Quattro 50 4 Unplug the ribbon cable for the keypad 5 Pull the cable out though the side cover 6 Replace the RHS cover keypad and ribbon cable and reverse the steps...

Страница 51: ...uattro 51 Damper for CIS Bridge Prerequisites Turn off the scanner and disconnect the power cord Open CIS Unit see page 37 Remove LHS Cover see page 36 1 Remove Spring 2 Loosen screws to release clamp...

Страница 52: ...Service Guide IQ IQ Quattro 52 3 Remove screws x3 Torx 15 and pull out the Damper Assy 4 Replace the Damper Assy and reverse the steps Don t forget to tighten the clamp...

Страница 53: ...he scanner and disconnect the power cord and tilt open CIS bridge 1 Remove screws x3 Torx 10 2 Pull Roller Cover sheet out through the back 1 Gently pull the Pressure Roller out repeat for all 6 2 Rep...

Страница 54: ...Electronics CIS unit complete Scanner Control Board not included Scanner Control Board SURA SUTA Power Supply SMPS Stepper Motor Assy Paper Lid Sensor Tacho Sensor USB Ethernet connector and cable RHS...

Страница 55: ...traight Angled Torx 20 Straight Angled Wrench 8 0 mm Note Before replacing any electrical parts such as SUx Scanner Control Unit or a the CIS unit try calibrating the scanner in order to get the scann...

Страница 56: ...Service Guide IQ IQ Quattro 56 Identifying parts...

Страница 57: ...6 X 2898A181R01 CIS Unit 24 excl SURB Controller Board X 2852D103 CIS Unit 24 excl SUTB Controller Board 3 04 X X 0007S050R0 Power Entry Module 3 05 X X 2898A184R01 Ethernet USB2 0 Cable Panel Mount 1...

Страница 58: ...uisites Turn off the scanner and disconnect the power cord Caution Caution the power supply is Double pole neutral fusing 1 Remove screws x2 Torx 20 and gently remove cover WARNING Keypad ribbon cable...

Страница 59: ...Service Guide IQ IQ Quattro 59 3 Disconnect cables x2 4 Remove screws x4 Torx 10 and lift out Power Supply 5 Replace the Power Supply Board and reverse the steps...

Страница 60: ...Service Guide IQ IQ Quattro 60 LHS Cover 1 Remove screws and cover x2 Torx 20...

Страница 61: ...ner and disconnect the power cord and tilt open the CIS bridge 1 Remove screws x2 Torx 15 2 Remove screws x5 Torx 15 3 Open the CIS unit by separating the CIS cover and CIS unit 4 Disconnect cables 5...

Страница 62: ...move screws x3 Torx 10 8 Replace the Scanner Controller Board and reverse the steps 9 Since the scanner has a new Controller board it will boot up as Not Activated See page 113 for further instruction...

Страница 63: ...f the scanner and disconnect the power cord and tilt open the CIS bridge Lift out Power Supply do not remove completely see page 61 1 Disconnect motor cable Release belt tension 2 Loosen screw Torx 10...

Страница 64: ...Service Guide IQ IQ Quattro 64 4 Remove screws and motor x2 Torx 20 5 Replace the motor and reverse the steps...

Страница 65: ...or Prerequisites Turn off the scanner and disconnect the power cord and tilt open the CIS bridge Remove RHS cover see page 73 1 Disconnect sensor cable 2 Loosen screw Torx 10 don t remove 3 Use wrench...

Страница 66: ...Service Guide IQ IQ Quattro 66 5 Squeeze gently lock flabs and remove sensor 6 Replace the sensor and reverse the steps...

Страница 67: ...Exit sensor or the Lid sensor you will need to open the CIS unit See page 61 For Load and Paper sensor 1 Remove screws and roller cover x4 Torx 10 For Lid and Exit sensor 2 Open CIS unit see page 61 3...

Страница 68: ...off the scanner and disconnect the power cord and remove Scanner Controller Board see page 61 Lift out Power Supply see page 58 1 Un clip the USB cable 2 Un clip the Keypad cable 3 Disconnect cables 4...

Страница 69: ...Service Guide IQ IQ Quattro 69 6 Lift out CIS unit by top edge 7 Replace the CIS unit and reverse the steps 8 Run a full calibration on the scanner...

Страница 70: ...Service Guide IQ IQ Quattro 70 Power Entry Module 1 Remove cables 2 Push lock flaps in on both sides and push module out though the back 3 Replace the Power Entry Module and reverse the steps...

Страница 71: ...B Cable Prerequisites Turn off the scanner and disconnect the power cord open the CIS Bridge Board see page 61 Lift out Power Supply see page 58 4 Disconnect USB cable 5 Remove grounding screw 6 Un cl...

Страница 72: ...Q Quattro 72 7 Remove screw x1 Torx 15 and gently pull cable out of the CIS bridge 8 Remove clip by sliding it outwards 9 Push USB connector and cable out though the back 10 Replace the USB cable and...

Страница 73: ...open the CIS Unit see page 61 Lift out the Power supply see page 58 1 Remove screws x2 Torx 20 2 Gently remove cover 3 Disconnect ribbon cable for the keypad 4 Unplug the ribbon cable for the keypad...

Страница 74: ...Service Guide IQ IQ Quattro 74 Damper for CIS Bridge 1 Remove Spring 2 Loosen screws to release clamp inside the CIS unit...

Страница 75: ...Service Guide IQ IQ Quattro 75 3 Remove screws x3 Torx 15 and pull out Damper Assy 4 Replace the Damper Assy in the reverse the steps 5 Don t forget to tighten the clamp...

Страница 76: ...he scanner and disconnect the power cord and tilt open CIS bridge 1 Remove screws x3 Torx 10 2 Pull Roller Cover sheet out through the back 3 Gently pull the Pressure Roller out repeat for all 6 4 Rep...

Страница 77: ...1 Set Serial no Post Replacement 2 Operator Panel LED Test Electrical Post Replacement 5 Lamp On Off Image Quality Electrical Post Replacement 6 Motor Test Electrical Post Replacement 9 Oscilloscope...

Страница 78: ...Service Guide IQ IQ Quattro 78 Getting access to the Service module in WIDEsystem is done by clicking on the logo in top left hand corner of WIDEsystem and selecting Service A password is required...

Страница 79: ...Service Guide IQ IQ Quattro 79 The service module default to the first tab Paper Path Handling Test 46 Paper Sensor Test Checking all the sensor s in the paper path Test 28 Original Guide Sensor Test...

Страница 80: ...ice Guide IQ IQ Quattro 80 Test 30 Calibrate ATAC The Guide plate will start to move up and down a couple of time to evaluate and calculate the correct current level Tab for test related to Image Qual...

Страница 81: ...rrected light profile shows the raw data from the CIS module Corrected light profile shows the calibrated data Test 11 Stitching Vertical Align Allow you to adjust either Alignment or Stitching betwee...

Страница 82: ...t the X and Y scaling Scan a known size image measure in Nextimage compare and adjust The correction is done in of the deviation Test 5 Lamp on off The control and the feedback of the Lamp can be chec...

Страница 83: ...out the scan scan direction It can be determined if the streaks are dust that are 1 present in the scanner Dark streak that goes below the average line 2 it has been present during Scanner Maintenance...

Страница 84: ...rvice Guide IQ IQ Quattro 84 Test 2 LED Test The LED s on the Operators panel will flash one at a time Test 45 Operator Panel Key Test Each key will get a green check mark once they have been activate...

Страница 85: ...Service Guide IQ IQ Quattro 85 Test 6 Motor Test The direction and the speed of the motor can be controlled Test 31 Lamp and Fan Test The status of the fan and the lamp cartridge can be checked...

Страница 86: ...Service Guide IQ IQ Quattro 86 Tab for test related to Electrical components Test 42 Backup Calibration and Statistics...

Страница 87: ...Service Guide IQ IQ Quattro 87 Test 43 Restore Calibration and Statistics Test 44 License System...

Страница 88: ...Service Guide IQ IQ Quattro 88 Tab for test related to Part replacement Test 1 Scanner Information...

Страница 89: ...com Identify the scanner model and download The computer that will be used for the firmware download needs to have WIDEsystem installed 1 Execute the file Example of firmware file The name on the down...

Страница 90: ...ce Guide IQ IQ Quattro 90 3 Do not turn power of to the scanner or the PC during Firmware upgrade process 4 Select the scanner that you wish to upgrade and click next 5 After validating the info click...

Страница 91: ...Service Guide IQ IQ Quattro 91 6 The Firmware program will now unpack download and activate the firmware in the scanner 7 The scanners firmware has now been updated 8 Calibrate the scanner...

Страница 92: ...rough the Firmware program Download the latest Firmware from www contex com Identify the scanner model and download The computer used for the firmware download needs to have WIDEsystem installed 1 Cli...

Страница 93: ...5 Click YES to confirm that you want to Erase the Parameter Block 6 Only Data that can be restored by a Calibration will be Erased 7 Click OK to let the scanner reboot 8 Click on the Exit 9 The scann...

Страница 94: ...outside edges of the lens and more round in the middle of the lens This anomaly is known as a spherical lens error and can introduce inaccuracies in the scanning system that can vary quite substantia...

Страница 95: ...een scanned ANSI IT8 reference color patches and the known color reference values Generally Calibration is the process of setting a device to known color conditions stabilizing the device to a known a...

Страница 96: ...ribed by stating the particular color predominant in the image e g the grass appears to have a red color cast Color Correction To improve the color rendition Correcting for and eliminating an unwanted...

Страница 97: ...etc is standardized by ICC International Color Consortium DIP Digital Image Processor Hardware embedded function that does image enhancement in real time while scanning Dither To use patterns of diff...

Страница 98: ...ent An adjustment that makes the tone distribution lighter or darker in an image Gamut Transformation Color Management System function where out of gamut colors are converted to colors within the gamu...

Страница 99: ...ess the need for a common color framework The ICC has developed a standard device profile that contains information about how various devices render color This concept is supported by Apple Colorsync...

Страница 100: ...tworks What does it do Enables Sharing a scanner on a network Enables scanning to a Designated Scan Folder on another computer NET Architecture allows a a scanner to scan to a client PC in a single co...

Страница 101: ...by whether it is on or off raster images generally result in large data files Resolution of a Scanner Expressed as DPI dots per inch or the equivalent ppi pixels per inch The higher the resolution of...

Страница 102: ...a printer Calibration gives better scanning results The program should be run whenever changing printing equipment toner and inks and whenever getting poor results when printing pictures Screen Calibr...

Страница 103: ...g at the printed paper Cyan ink absorbs the red third of the spectrum magenta ink absorbs the green third and yellow ink absorbs the blue third This should theoretically cause the viewer to see a blac...

Страница 104: ...e sizes compared to raster images Vectorization Also called raster to vector conversion RTV The process of automatically converting a raster bit mapped image into a vector CAD drawing White Level Whit...

Страница 105: ...nvalid value in SCSI CDB Potential failed comp External Firmware Corrective Action PC cable PC hardware software etc Firmware Error code 100 00121 Keypad Error code None Level RD Correctable Descripti...

Страница 106: ...00126 Keypad Error code None Level RD Correctable Description SCSI time out Potential failed comp External Firmware Corrective Action PC cable PC hardware software etc Firmware Error code 100 00127 Ke...

Страница 107: ...on User interaction Error code 100 00132 Keypad Error code None Level User Correctable Description The scanner is warming up Please retry the operation when the scanner has finished warming up Potenti...

Страница 108: ...w firmware Potential failed comp User Corrective Action User interaction Error code 100 50234 Keypad Error code None Level User Correctable Description Scanner is in safe mode Please reboot scanner or...

Страница 109: ...ntroller board SUx Error code 100 50269 Keypad Error code ERR_SU 12 Level Support Correctable Description IMx Flash error Potential failed comp IMx SUx Corrective Action Interface board IMx Main contr...

Страница 110: ...R_GENERAL 3 Level User Correctable Description Firmware error Please download latest firmware Potential failed comp Firmware SUx Corrective Action Firmware Main controller board SUx Error code 100 506...

Страница 111: ...action Error code 100 50703 Keypad Error code None Level User Correctable Description Scanner Activation code has expired sac Potential failed comp User Corrective Action User interaction Error code 1...

Страница 112: ...cense works Since this chapter is not scanner specific some of the illustrations may not apply completely to the scanner you are working on like number of Cameras and transition areas Replacing Main B...

Страница 113: ...een verified that the scanner is now working correctly the scanner needs to be activated 1 When the scanner boots up and the scanner is recognised by the PC it will show up in WIDEsystem as Not Activa...

Страница 114: ...Service Guide IQ IQ Quattro 114 3 The first dialogue is to set up the Energy Star functions 4 All Main board Spare Parts are shipped Not Activated and without a serial no...

Страница 115: ...must first type in the Serial no from the back of the scanner 6 If the PC is connected to the internet it s recommend to do the online Activation for ease and to eliminate unnecessary complication du...

Страница 116: ...ections Once the Next button is clicked the wizard will activate the scanner according to the stored registration on the server 10 The scanner is now ready to be calibrated 11 Go to the License Activa...

Страница 117: ...e if it is available and Click Activate 14 if the Activate Code is invalid the button will remain greyed out 15 2 If the Activation Code is not available select the guide to continue 16 Go to the Lice...

Страница 118: ...Service Guide IQ IQ Quattro 118 18 Click Replaced board in your scanner 19 Paste in the HW id 20 Fill in the Company info 21 Click Reactivate...

Страница 119: ...th the Activation code if you are not connected with the scanner 24 Select manual 25 Type or copy in the Activation code if it is available and Click Activate 26 if the Activate Code is invalid the bu...

Страница 120: ...Service Guide IQ IQ Quattro 120 28 Since the licensed scanner has the Gigabit interface enabled it s recommend to connect via it 29 The scanner is now successfully activated 30 Calibrate the scanner...

Страница 121: ...ra scanner without changing model or serial number However you will have to complete the repair with a Spare Part Main Board and go through the Activation Wizard Problem with Activation If the wrong L...

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