Contemporary
Research
35
IP-HDVR HD Tuner-DVR
TV Guide FAQ
Why aren't all my channels initially displayed?
There are two possibilities:
During initial setup and search the TV Guide On Screen system scans for video on each channel. If the
video is detected and the channel is included in the lineup information the channel should be displayed.
If not:
•
The cable company has not yet informed industry sources of channel line-up changes. Use the
"CHANNEL EDITOR" feature to make adjustments.
•
The channel is not included in the TV Guide On Screen listings data. Local and Public access channels
are examples of the type of stations that may not be listed in the TV Guide on Screen system.
Why do all my channels display "No Listing?"
There are two possibilities:
•
There has been a loss of power either from a power failure or an unplugged TV.
•
The TV Guide On Screen system has not yet received its first listings transmission (leave TV Guide
On Screen device OFF over-night).
In either case, the phrase "No Listings" will be replaced with program information during the next host
download cycle. Downloads will occur within the next 24 hour period.
Why do some of my channels display “No Listing?”
Answer: Possibilities include:
•
The channels in question were recently turned ON (in the “CHANNEL EDITOR” screen) and TV Guide On
Screen has yet to receive its first listings transmission.
•
After completing the initial set-up, the first listings transmission of the day was interrupted by powering
the device ON.
•
After completing the initial set-up, the first listings transmission of the day was interrupted by a scheduled
recording.
•
The device TV Guide On Screen is built in to was left powered ON for an extended period of time and the
TV Guide On Screen system was unable to receive program listings during normal host transmission
cycles.
•
During the first listings transmission, the primary host station used to deliver the TV Guide On Screen
signal was down or off line for part or all of the day.
•
Poor reception on the host station caused some of the data to be missed.
•
The cable box was turned OFF. Remember: The television must be OFF and the cable box must remain
ON.
How long are host transmissions?
Answer: TV Guide On Screen data transmissions typically last a few hours. The TV Guide On Screen
system only requires one transmission per day to maintain up-to-date program listings. Because the
device hosting TV Guide On Screen must be powered off in order to receive new information, several
transmissions are scheduled during the course of the day and night.
How often do host transmissions take place?
Answer: Updated program information usually can be received by the TV Guide On Screen system
multiple times a day. Set-up information is transmitted 24 hours a day, 7 days a week.
How do I add, delete or change the assigned number of channels on the TV Guide On Screen system?
Answer: Use the "CHANNEL EDITOR" to make adjustments.
Can I move my favorite stations to the top of the TV Guide On Screen LISTINGS display?
Answer: Yes. Use the "CHANNEL EDITOR" to make adjustments.
Why do some days display "No Listing" on all my channels?
Answer: After initial setup it may take a few days for all 8 days of listings to be displayed. This is because
the amount of time it takes to transmit listings information for all of the channels in your area may
exceed the amount of time allotted for the download. To accommodate this the listings information is
broadcast in an order which cumulatively loads all 8 days of the TV Guide On Screen system.
Why are some of my broadcast or cable channels not listed on the "CHANNEL EDITOR" screen?
Answer: Presently, TV Guide On Screen does not list all channels in any given broadcast area. As a
result, channels are selected primarily on a "majority rules" basis. Channels with the highest potential
viewership are given top priority. Availability of program listings is another consideration.
