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49-2000227 Rev. 0
TROUBLESHOOTING
TIPS
Troubleshooting Tips ...
Before you call for service
Problem
Possible Cause
What To Do
Oven not clean after a
clean cycle
Oven controls improperly set .
See the Cleaning the Oven section .
Oven was heavily soiled .
Clean up heavy spillovers before starting the clean cycle .
Heavily soiled ovens may need to self-clean again or for a
longer period of time .
Strong “burning” or
“oily” odor emitting
from the vent
This is normal in a new oven and will
disappear in time .
To speed the process, set a self-clean cycle for a
minimum of 3 hours . See the Cleaning the Oven section .
This is temporary .
Excessive smoking
during broiling
Food too close to burner element .
Lower the rack position of the food .
Oven door will not
open when you want
to cook.
The oven door is locked because the
temperature inside the oven has not
dropped below the locking temperature .
Allow the oven to cool below the locking temperature .
Burners do not light
Plug on range is not completely
inserted in the electrical outlet .
Make sure electrical plug is plugged into a live, properly
grounded outlet .
Gas supply not connected or turned on . See the Installation Instructions that came with your range .
A fuse in your home may be blown or
the circuit breaker tripped .
Replace the fuse or reset the circuit breaker .
Burner parts not replaced correctly .
See the Care and Cleaning of the range section .
Burner slots near the electrode, or the
round lighter port on the oval burner,
may be clogged .
Remove the burners and clean them . Check the electrode
area for burned-on food or grease . See the Care and
Cleaning of the range section .
Food residue on electrode
Lightly polish flat tip of electrode with nail file or sandpaper
until shiny .
Top burners do not
burn evenly
Improper burner assembly .
Make sure the burner caps are seated correctly . See the Care
and Cleaning of the range section .
Burner slots on the side of the burner
may be clogged .
Remove the burners for cleaning . See the Care and Cleaning
of the range section .
Burner flames are
very large or yellow
Improper air to gas ratio .
If range is connected to Propane gas, contact the technician
who installed your range or made the conversion .
Surface burners light
but bake and broil
burners do not.
Gas to the oven burners may have
been shut off .
The oven gas shut-off is located on the gas regulator near
the gas line attachment to your range . Locate it and flip
the lever .
My oven door glass
appears to be "tinted"
or have a "rainbow"
color.
The inner oven glass is coated with
a heat barrier to reflect the heat back
into the oven to prevent heat loss and
keep the outer door cool while baking .
This is normal . Under certain light or angles, you may see
this tint or rainbow color .
Drawer does not slide
smoothly or drags
The drawer is out of alignment .
Fully extend the drawer and push it all the way in . See the
Care and Cleaning of the range section .
Drawer is over-loaded or load is
unbalanced .
Reduce weight or redistribute drawer contents .
Lever is
shown closed .
PULL TO OPEN .
Sealed burner models
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