11Mbps Wireless Access Point User's Manual
6. FAQ & Troubleshooting
This chapter provides solutions to problems usually encountered during the installation and
operation of the Wireless Access Point. Please refer to the following descriptions to solve
the problems. If you can’t find an answer here, please contact your dealer for further
advices.
Q: My PC can’t locate the Wireless Access Point. How to check the problem?
A: Please follow the procedures below:
Check if your PC has installed TCP/IP protocol.
Check if the IP addresses of your PC and Wireless Access Point both are on the
same IP network. If not, you may use Wireless Navigator to set up AP’s IP
address, or change your PC’s IP address.
Check if your wireless LAN card is set to Infrastructure correctly.
Check if the SSID of your wireless card is the same as AP’s.
Check if the WEP is enabled. If yes, please make sure that the wireless card in
your PC and the Wireless Access Point both have the same setting for WEP, such
as the key tables must match.
At last, please check if radio interference is causing a problem; see if connection
is possible when close to the Wireless Access Point. Remember that the
connection range can be as short as 100 feet in poor environment.
Q: The Wireless connection speed is very slow. How to improve the problem?
A: The wireless system will connect at the highest possible speed, depending on the
distance and the environment condition. To obtain the highest possible connection speed,
you have to try to adjust the Access Point location and orientation. If you find the
interference is the problem, changing to another channel may show a marked improvement.
Q: Can I run an application from a remote computer over the wireless
network?
A: This will depend on whether or not the application is designed to be used over a network.
Consult the application’s user guide to determine if it supports operation over a network.
Q: Can I play computer games with other members of the wireless network?
A: Yes, as long as the game supports multiple players over a LAN (local area network).
Refer to the game’s user guide for more information.
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