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Connect Tech Xtreme/104-Plus, PCI-104 and PCI/104 Express Family User Manual
Revision 0.09
6
5 Customer Support Overview
If you experience difficulties after reading the manual and/or using the product, contact the
Connect Tech Inc. reseller from which you purchased the product. In most cases the reseller can
help you with product installation and difficulties.
In the event that the reseller is unable to resolve your problem, our highly qualified support staff
can assist you. Our support section is available 24 hours a day, 7 days a week on our website at:
www.connecttech.com/sub/support/support.asp.
See the contact information section below for
more information on how to contact us directly. Our technical support is always free.
6 Contact Information
We offer three ways for you to contact us:
Mail/Courier
You may contact us by letter at: Connect Tech Inc.
Technical Support
42 Arrow Road, Guelph, ON
Canada N1K 1S6
Email/Internet
You may contact us through the Internet. Our email and URL addresses on the Internet are:
[email protected]
[email protected]
www.connecttech.com
Note:
Please go to the
Download Zone
or the
Knowledge Database
in the
Support Center
on the
Connect Tech Inc. website for product manuals, installation guides, device driver software and
technical tips.
Submit your technical support questions to our customer support engineers via the
Support
Center
on the Connect Tech Inc. website.
Telephone/Facsimile
Technical Support representatives are ready to answer your call Monday through Friday, from
8:30 a.m. to 5:00 p.m. Eastern Standard Time. Our numbers for calls are:
Telephone:
800-426-8979 (North America only)
Telephone: 519-836-1291 (Live assistance available 8:30 a.m. to 5:00 p.m. EST, Monday to
Friday)
Facsimile:
519-836-4878 (online 24 hours)
7 Conventions used in this manual
This manual uses the following conventions:
When referring to the entire family of products Xtreme/104
Plus
, Xtreme/PCI-104,
Xtreme/104 Express and Xtreme/104
Plus
Opto are abbreviated to
Xtreme/104.
Special or important tips are formatted with a
Green Background.