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Chapter 9 Appendix
9.1 Troublshooting
1. Q: What can I do if the system does not detect the HDD?
A: Check if the power supply system is properly connected and data cord and power cables are securely
connected, and if something wrong with the HDD interface. Or you may check if your HDD is supported by
referring to the specifications or descriptions.
2. Q: I have changed the password but forget the new password, how can I access the system?
A: If you forget system password, please consult with our technical personnel. We strongly suggest user to set
password easy to be remembered and relatively safe. If you have safety requirement, please do not set very simply
password, such as 000000.
3. Q: We see abnormal video signal or even no video signal by connecting the Wireless NVR and camera together.
Power supply for both devices is OK. What is wrong?
A: Check network cable at Wireless NVR side to see if the cable is firmly connected and if it is worn out and needs
to be replaced, or to check if NTSC or PAL is selected consistently.
4. Q: How to prevent Wireless NVR from being influenced by heat?
A: The Wireless NVR needs to dissipate heat while it is running. Please place the Wireless NVR in a place with good
air circulation and away from heat sources to ensure stability and life of the Wireless NVR.
5. Q: I want to take out HDD from my PC and install it in Wireless NVR. Can it work?
A: All HDDs supported by the system can be used. But remember, once Wireless NVR runs, the data on your HDD
will be lost.
6. Q: Can I playback while recording?
A: Yes. The system supports the function of playing while recording.
7. Q: Can I clear some records on HDD of Wireless NVR?
A: In consideration of the file security, you may not clear part of records. If you want to remove all the records,
you can format HDD.
8. Q: Why can’t I log in Wireless NVR client?
A: Please check if the network connection settings are correct and RJ45 port is with good contact. And check if
your account and password are correctly input.
9. Q: Why can’t I find any records during playback?
A: Please check if the data line connection for HDD is OK and system time is properly adjusted. Try a few times and
restart. If it still doesn’t work, check if the HDD is broken.
10. Q: Why doesn’t dynamic detection work?
A: Please check if the motion detection time and motion detection regional setting are correct and if the
sensitivity is set too low.
11. Q: Why doesn’t alarm work?
A: Please check if the alarm setting, alarm connection and alarm input signals are correct.
12. Q: Why does buzzer keep alarming?
A: Please check the alarm setting, check if motion detection function is enabled and object motion is detected all
the time is set as Always Off. Besides, refer to corresponding HDD alarm setting.
13. Q: Why can’t I stop recording by pressing “STOP” button or click “Stop Recording” in context menu?
A: Pressing Stop or Stop Recording can only stop manual record. If you want to stop Scheduled recording in
certain time quantum, please change the setting to No Record. To stop Startup recording, please change record
mode to scheduled recording or manual recording. Then you may stop recording by the prescribed methods. And
another way of stopping recording is to set channel as off status in record setting.
