PACKAGE CONTENTS
You have now completed all the
installation steps.
Thank you for
choosing Comwave.
Enjoy your services!
TROUBLESHOOTING
Can’t make calls?
1
2
3
4
Disconnect the power from
both the Internet Modem
and VoIP Adapter and
wait 1
minute
.
Connect your Internet
Modem to a power bar and
wait 2 minutes
.
Connect the VoIP Adapter
to the power bar and
wait 5
minutes
.
Still unable to make a call?
Please visit the FAQ section
online at
or call 416-663-9600
If you do not hear dial tone or
are unable to make or receive
calls, try the following steps to
resolve the issue quickly.
PACKAGE CONTENTS
9-1-1 INFORMATION
9-1-1
Take a moment to review the 9-1-1 terms at
Be sure that your 9-1-1 address is up to date.
Log into My Account at
www.comwave.net
to verify or update your 9-1-1 address.
IMPORTANT:
Every time you change your billing address or travel with your Comwave VoIP Adapter
you will need to update your 9-1-1 address
.
Comwave
VoIP Adapter
Internet
Modem
Wall Outlet
VOICEMAIL
To add Home Phone features, please call 416-663-9600
Comwave’s VoiceMail stores 20 messages and allows you to listen to your messages by phone or email.
To access VoiceMail
from your email
The voice messages can be
automatically forwarded to your
email account. Set up this feature by
logging in to My Account at
1
Save
2
Delete
3
Play
4
Previous
5
Date/Time
6
Next
1
Record
2
Listen
3
Use default greeting
To access VoiceMail
when away from home or office
To access VoiceMail
from home or office
1
Play
Messages
2
Change
Busy Greeting
3
Change
No Answer Greeting
4
Change
Passcode
5
Personalize
Name
From your Comwave
Phone press *98
1
Voice Messaging Menu
Dial your Comwave Phone Number.
Press * during the greeting
Enter your passcode
Refer to your welcome letter
Enter your passcode
Refer to your welcome letter
www.comwave.net
