Comtrol RocketPort INFINITY, Руководство пользователя

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26 - Troubleshooting RocketPort INFINITY User Guide : 2000465 Rev. G
Troubleshooting
Running the
Bootable Diagnostic Use the following procedure to run the diagnostics.
Note: If the diagnostic goes into sleep mode while unattended, press the Num Lock
key to activate the screen. Use Ctrl/Alt/Delete to stop the diagnostic process
at any time.
1. Insert the bootable CD that contains the diagnostic and restart your machine.
Note: If the Diagnostic CD does not boot the PC, you may need to change your
BIOS settings so that the PC can boot from a CD drive.
The diagnostic starts automatically and takes a few minutes before the first
screen appears.
Note: If the diagnostics did not detect the RocketPort INFINITY, the adapter
has a hardware failure, contact Technical support (Page 35).
2. Press
Enter
at the Copyright screen to begin the diagnostic.
3. Select from the following options and use the appropriate steps.
• Testing a Port or Ports
• Stress Testing the RocketPort INFINITY
Testing a Port or
Ports 4. Enter 1 to 4 and then press Enter to test a port or ports on a specific RocketPort
INFINITY or multiple adapters.
5. Press
Enter
to test all ports on the RocketPort INFINITY or enter the port
number of a port that you want to test and then
Enter
.
6. Place the loopback plug on the appropriate port and press Enter . If you are
testing all of the ports and have only one loopback plug, you must move it from
port to port during the test.
Note: Use Shift Page Up/Down to review the diagnostic report.
To end the diagnostic, you may need to select b to return to a screen that contains
a q to quit. A summary is displayed if you select q . Type reboot , select Enter , and
remove the CD from the drive when prompted.
Stress Testing the
RocketPort
INFINITY The stress test requires a loopback plug for each port on each card.
Select
S
and press
Enter
to run the stress test on all RocketPort INFINITY cards
installed in the system. Make sure that you have a loopback port installed and
each port on each adapter.
The stress test uses a default configuration to simultaneously stream data to all
ports of the RocketPort INFINITY cards in a system until you stop the test.
To stop the test and review the results of the stress test, enter
S
.
Exiting the
Diagnostic To end the diagnostic, you may need to select
b
to return to a screen that contains
a
q
to quit. Type
reboot
, select
Enter
, and remove the CD from the drive when
prompted.
If the Diagnostic
Fails If the diagnostics fails, try one of the following before contacting Technical
Support:
1. Turn off the power and reseat the RocketPort INFINITY card into the slot.
2. Try running the diagnostics again. If they fail again, you may have a bad port,
contact
Technical Support on Page 35.