Trouble Shooting
Monitor not Working
This multiport adapter uses a technology called DisplayPort Alternate Mode (often referred to as DP Alt-Mode) to send your
computer’s video signal to connected monitors. If the monitor connected to the multiport adapter is not working, your
computer’s USB-C port may not support DP Alt-Mode.
Please check with your computer’s specifications to see if your computer’s USB-C port supports DP Alt-Mode. All USB-C
ports look physically the same and some manufacturers label their USB-C ports to indicate if they support DP Alt-Mode or
not, however many do not have any labels at all. Your owner’s manual or the manufacturer’s website will help you find if
your computer’s USB-C port supports DP Alt-Mode. If your computer’s USB-C port supports Thunderbolt 3 or Thunderbolt 4,
then it also supports DP Alt-Mode and will work with this multiport adapter.
Connection Issues
If you are experiencing connection problems, unplug and replug the USB-C multiport adapter or unplug and replug the
connection that is experiencing problems.
If you are using one of the USB-A ports to charge your phone, or connect a large external storage device or other USB
device that consumes a large amount of power, you must connect your computer’s power supply to the multiport adapter.
If the computer’s power supply is disconnected, all device connections will be lost for a few seconds before reconnecting.
During this time, data can be lost. Do not disconnect the power while transferring data to avoid data loss or corruption.
Multiport Adapter Temperature
During operation, the USB-C multiport adapter may become hot. This is a normal and should not be cause for concern. To
minimise heat, please use the multiport adapter on a desk or table in a well ventilated area.
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