12
Troubleshooting
Installation
The most common cause of the problem is the incorrect connection of the
cables. Please refer to “VideoMate V600 TV Box Hardware Guide” on proper
connection. And also please check the power adaptor already plugged.
Warning
It is normal for VideoMate V600 TV Box become warm when it is being used.
Please place the TV Box at a place where the air flows.
VideoMate V600 TV Box will only need a computer monitor to work; It does not
require to connect to computer nor turn on the computer to work properly.
Please do not use other adaptor except the one included in the package to
prevent damaging V600. Damaged V600 by using wrong adaptor will not be
cover from the warranty.
No Graphic
Please make sure you have properly connected the TV cable to TV Box in
order to watch live TV. It might also because the input source of V600 TV Box
is not set to TV mode, please switch the video input source to TV.
No Sound
If the TV display without sound, please make sure you have connect your
speaker to V600 TV Box’s Line Out and make sure the speaker has turn on
and volume is not at the minimum.
If you switch to PC and PC does not have sound while TV has it, please make
sure you have connected Line In from V600 TV Box to Line Out from your
computer.
TV picture is not clear?
TV signal could be reduced by the branching. Please make sure the cable
signal is good. Try to move the computer to a TV set and connect the cable
which is being used for the TV set. Also directly connecting the cable before
the splitter may help.
This problem could also come from with static. Once you connect the cable to
our TV card, the static interfere the system. It's possible to correct this problem
by connecting a wire from the grounding of the cable to ground. Also make
sure computer grounding is good.
