14
15.
Other issue:
Please go to our website for the latest software update. Many
problems may be fixed on the newer software version. You are welcome to
visit our website at http://www.comprousa.com/support
Contacting Compro Technical Support
If above doesn’t help, please check support FAQs (Frequently Asked
Questions) on our web site http://www.comprousa.com/support
You are welcome to download the latest software from our website as well.
Most problems may be solved on the updates. When contacting Compro for
technical support, please use the Compro support request form and provide as
much of the requested information as possible. Please write the details in
order to determine the problem. And also provide the product serial number
(19 digits numbers) on the VideoMate U900. Please use the form from
http://www.comprousa.com/support/form.htm.
We will get back to you as soon as possible.
Note
Make sure you include the information of hitting the button of "E-mail Info" in
the System Device in Settings of ComproPVR in order to determine the
problem.
In order to solve the problem quickly, it is very important to provide as much
detail regarding the problem as possible.
