14
recording. Please also check if other devices occupy the USB bandwidth,
especially the hard disk usage.
11.
Temperature issue:
After using VideoMate U3 for a while, it is normal to
feel warm with the body.
12.
Other issue:
Please go to our website for the latest software update. Many
problems may be fixed on the newer software version. You are welcome to
visit our website at http://www.comprousa.com/support
Contacting Compro Technical Support
If above doesn’t help, please check support FAQs (Frequently Asked
Questions) on our web site http://www.comprousa.com/support
You are welcome to download the latest software from our website as well.
Most problems may be solved on the updates. When contacting Compro for
technical support, please use the Compro support request form and provide as
much of the requested information as possible. Please write the details in
order to determine the problem. And also provide the product serial number
(19 digits numbers) on the VideoMate U3. Please use the form from
http://www.comprousa.com/support/form.htm.
We will get back to you as soon as possible.
