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Getting Started

5–5

Help & Support

The 

Symptom

 indicates the sign or warning message for the type of 

problem you are having. The 

Problem

 identifies one or more reasons 

why the symptom may have occurred. The 

Solution

 describes what 

you should do to try to solve the problem.

✎

Some of the symptoms listed for certain troubleshooting problems 
will not apply to your computer. For problems relating specifically to 
the monitor or printer, refer to the documentation that came with the 
equipment.

Audio

Symptom

Problem

Solution

No sound

Speaker cables are not 
properly connected.

Turn off your computer using 
the normal “Turn Off 
Computer” procedure. 
Reconnect the speakers. 
Refer to the 

Speaker 

Options

 poster for 

instructions.

Volume is muted.

1. On the Windows 

desktop, click 

Start

 then 

click 

Control Panel

. The 

Control Panel window is 
displayed.

2. Click 

Sounds, Speech, 

and Audio Devices

 then 

click 

Sounds and Audio 

Devices

.

3. Click the 

Mute

 check box 

to remove the check 
mark from the box.

Computer is in Stand By 
mode.

Press the 

Power

 button to 

resume from Stand By 
mode.

Содержание Presario,Presario 4090

Страница 1: ... Compaq Presario 4000 6000 and 8000 Series Computers Document Part Number 274894 001 March 2002 This book helps you get acquainted with the features of your computer and provides solutions to problems should they occur ...

Страница 2: ...ument is provided as is without warranty of any kind and is subject to change without notice The warranties for Compaq products are set forth in the express limited warranty statements accompanying such products Nothing herein should be construed as constituting an additional warranty Å WARNING Text set off in this manner indicates that failure to follow directions could result in bodily harm or l...

Страница 3: ... Series 2 1 6000 Series 2 3 8000 Series 2 4 Rear Panel Components 2 6 4000 Series 2 6 6000 Series 2 8 8000 Series 2 10 Mouse Components 2 12 Installing the Wireless Wheel Mouse 2 13 Using the Scroll Mouse 2 14 Using the Wireless Wheel Mouse 2 14 Using the USB Optical Mouse 2 15 Keyboard Components 2 16 Easy Access Keyboard Components 2 16 Using the Easy Access Buttons 2 17 Customizing the Easy Acc...

Страница 4: ...nal Computer Components 4 1 4000 Series 4 1 6000 Series 4 3 8000 Series 4 4 Upgrading or Replacing Computer Memory 4 6 5 Help Support Preventative Care and Maintenance 5 1 Online Service and Support 5 3 How to Access Help 5 3 Solving Minor Problems 5 4 Audio 5 5 CD ROM CD RW DVD ROM or DVD R RW Drive 5 6 Diskette Drive 5 8 Hard Drive 5 11 Display Monitor 5 11 Hardware Installation Problems 5 12 In...

Страница 5: ...Web site is available worldwide As you explore the Internet go to the compaq com athome Web site for information about products services and exciting activities For the fastest path to the right answers go to compaq com consumersupport At this site you will find online services to assist with your hardware and software related questions issues and product needs When escalating a service event onli...

Страница 6: ...perience a problem and are unable to resolve the issue after referring to the Hardware Reference Guide contact Technical Support If the technician determines a replacement part is necessary you will be sent the replacement part with illustrated instructions for removing the factory installed part and replacing it Upgrading the Computer You can expand your computer performance with hardware upgrade...

Страница 7: ... Guide Contains basic information on using the features of the Internet Safety Regulatory Information Provides governmental and safety guidelines Safety Comfort Guide Suggests ways to set up a safe and comfortable work area and includes ergonomic and safety information about using your computer Compaq recommends that you print the guides on the Documentation Library CD when referencing them To acc...

Страница 8: ...aq Update to automatically receive the latest SoftPaqs directly from Compaq Press the Easy Access Help G button for further information and direct access to SoftPaqs for your computer Using Compaq Advisor Compaq Advisor not available in all regions is an intelligent software application on your computer that makes your computer smarter by providing relevant and timely information to you about Your...

Страница 9: ...er Front Panel Components The components on the front of your computer will vary depending on the model you purchased Take a look at the following illustrations to get acquainted with the front panel features of your computer model 4000 Series ...

Страница 10: ...dicates the diskette drive is being accessed Do not remove the diskette while the light is on 5 Diskette Eject Button Ejects the diskette from the diskette drive 6 USB Universal Serial Bus Ports Connects USB peripheral devices such as gamepads joysticks and video cameras 7 Optical Drive Eject Button Releases the optical drive disc tray 8 Power Button Turns on the computer To turn off the computer ...

Страница 11: ...is being accessed 3 Diskette Drive Reads and writes information onto a 3 5 inch diskette 4 Diskette Drive Activity Light When lit indicates the diskette drive is being accessed Do not remove the diskette while the light is on 5 Power On Light When lit indicates the power is on 6 1394 Port available on select models Connects digital video equipment and allows fast data transfer to your computer 7 O...

Страница 12: ...rn off the computer use the operating system Turn Off Computer command Hard Drive Activity Light When lit indicates the hard drive is being accessed USB Universal Serial Bus Ports Connects USB peripheral devices such as gamepads joysticks and video cameras Arrangement and number of drives and connectors may vary by model Front Panel Components 6000 Series Continued ...

Страница 13: ... the operating system Turn Off Computer command 5 Power On Light When lit indicates the power is on 6 1394 Port available on select models Connects digital video equipment and allows fast data transfer to your computer 7 USB Universal Serial Bus Ports Connects USB peripheral devices such as gamepads joysticks and video cameras 8 Optical Drive Eject Buttons Release the optical drive disc trays 9 Di...

Страница 14: ...u purchased Take a look at the following illustrations to get acquainted with the rear panel features of your computer model Some components have color coded connectors that match the ports on the rear of your computer Refer to the Quick Setup poster that came with your computer for more information on connecting computer components 4000 Series ...

Страница 15: ... such as a USB keyboard mouse or pointing device 5 Serial Port Connects a serial peripheral device such as a scanner 6 VGA Connector Connects the monitor to the computer 7 Audio Line Out Connector Connects stereo speakers 8 Audio Line In Connector Connects audio devices 9 Microphone Connector Connects a microphone Modem Port Connects the modem cable A modem cable is included with your computer PS ...

Страница 16: ...for North America South America and Japan This switch may be factory set to 230 volts Before plugging the power cord into an electrical outlet be sure the switch is set to your regional requirement ÄFailure to set the switch to the correct regional voltage requirement may damage your internal components 2 Power Cord Connector Connects the computer s power cord 3 PS 2 Keyboard Connector Connects a ...

Страница 17: ...rd NIC Connector Connects to an Ethernet network cable A network cable is not included with the computer 8 Audio Line Out Connector Connects stereo speakers 9 Audio Line In Connector Connects audio devices Modem Port Connects the modem cable A modem cable is included with your computer PS 2 Mouse Connector Connects a PS 2 compatible mouse or other pointing device Parallel Port Connects a parallel ...

Страница 18: ...2 10 Getting Started A Look at the Computer 8000 Series ...

Страница 19: ...compatible mouse or other pointing device 5 Serial Port Connects a serial peripheral device such as a scanner 6 Audio Line Out Connector Connects stereo speakers 7 Audio Line In Connector Connects audio devices 8 Microphone Connector Connects a microphone 9 USB Universal Serial Bus Ports Connects USB devices such as a USB keyboard mouse or pointing device Modem Port Connects a modem cable A modem ...

Страница 20: ... Click on Start then click Control Panel Click Printers and Other Hardware then click on the Mouse icon to open the Mouse Properties dialog box Mouse Components 1 Left Mouse Button Click and quickly release to make screen selections Double click and quickly release to open applications and files 2 Scroll Wheel Moves the screen backward and forward through a document without having to continuously ...

Страница 21: ...guide cfm 1 Remove the battery compartment cover by pressing the tab on the bottom of the mouse 1 and sliding off the cover 2 2 Insert the two AAA alkaline batteries 3 according to the diagram inside the battery compartment 3 Turn off your computer 4 Connect the receiver cable to the PS 2 port 4 on the back of your computer 5 Turn on your computer 6 Establish communication between the mouse and th...

Страница 22: ... move the cursor from the starting point icon the faster the scrolling occurs To stop autoscrolling press any mouse button Some mouse functions such as autoscrolling may not work with all software Using the Wireless Wheel Mouse The wireless wheel mouse is available with select models It has the same scroll features and functions as the Scroll Mouse with the addition of a receiver box When using th...

Страница 23: ...e optical mouse plays an important role in tracking the cursor When using the optical mouse Use a mousepad or a white sheet of paper underneath your mouse Using it on a glass or see through surface will inhibit the ability of the sensor to track the cursor Avoid using the mouse on a reflective surface such as a mirror or shiny metal disk This may cause tracking problems Some wood grains and groove...

Страница 24: ...ts Easy Access Keyboard Components 1 Function Keys Perform special functions depending on the software application being used 2 Easy Access Buttons Provide quick access to your favorite Web sites services and applications 3 Editing Keys Includes the following Insert Home Page Up Delete End and Page Down 4 Status Lights Indicates a quick status of your computer and keyboard settings Num Lock Caps L...

Страница 25: ...process 6 Arrow Keys Used for games or to navigate through a document or Web site These keys allow you to move left right up and down using the keyboard instead of the mouse 7 Application Key Used like the right mouse button to open pop up menus in a Microsoft Office application May perform other functions in other software applications 8 Windows Logo Keys Used to open the Start menu in Microsoft ...

Страница 26: ...2 Help Takes you to the Compaq Help Support Center which provides information about your computer You can find information about your computer and computer related peripherals as well as access links to online technical support 3 Search Accesses a Web site that helps you to locate news and information on the Internet Search for topics including news and information shopping graphics music and vide...

Страница 27: ... When pressed it provides information on obtaining a Smart Card and or shopping at participating online merchants Refer to Smart Card Keyboard Components in this chapter for additional information Community provides online collaboration between novice and technical experts who share knowledge and information and provide assistance Participate in existing product discussions review commonly asked q...

Страница 28: ...mber and make purchases from participating online merchants The Smart Card Keyboard is classified as a low power USB device that should be connected directly to one of the USB ports on the front or back of your computer If an optional external USB hub is used it must be a powered external USB hub Smart Card Keyboard Components 1 Smart Card Button Press this button to apply for a Smart Card and or ...

Страница 29: ...al when prompted with the front of the card facing up 2 3 Follow the on screen instructions to complete the transaction The Smart Card Keyboard comes with a non payment Smart Card the Presario Internet Smart Card powered by Netissimo which enables a value added Internet utility The Internet utility will Intelligently auto sense and dial the default Internet connection on the Presario desktop compu...

Страница 30: ...2 22 Getting Started A Look at the Computer ...

Страница 31: ...arrow on the diskette pointing toward the drive then gently push the diskette into the drive Inserting and Removing a Diskette 2 To remove a diskette press the Eject button 1 on the diskette drive Ä CAUTION Wait until the diskette drive activity is complete the activity light 2 stops glowing before removing a diskette Removing a diskette when the drive is reading from or writing to the diskette ca...

Страница 32: ...e DVD R RW drive enables you to view your favorite movies record your own movies listen to music or read information from CD or DVD discs To insert or remove a CD or DVD disc from the drive follow the procedure below Your computer must be turned on before you can insert or remove a CD or DVD disc 1 Press the Load Eject button to open the drive Inserting a CD or DVD disc 2 Carefully lift the disc f...

Страница 33: ...g system your computer memory processor and available hard drive space Installing Software from a CD DVD or Diskette The installation process begins automatically when you insert the CD or DVD into the disc drive If the installation process does not begin automatically refer to the documentation that came with the software If no documentation exists follow the procedure listed here to install soft...

Страница 34: ...ted you must restart the entire download procedure from the beginning 1 Before you start downloading note the location on the hard drive where the files will be stored Also be sure that you have enough hard drive space available 2 Close all other open programs 3 On the Windows desktop click Start then click Control Panel 4 Double click the Add or Remove Programs icon The Add or Remove Programs win...

Страница 35: ...our computer will be reconfigured to fit your needs To start the Accessibility Wizard 1 On the Windows desktop click Start 2 Point the cursor to All Programs then to Accessories then Accessibility 3 Click Accessibility Wizard The Accessibility Wizard begins 4 Follow the on screen instructions If you would like to customize your keyboard display sound and mouse functions yourself follow the directi...

Страница 36: ...3 6 Getting Started Using the Computer ...

Страница 37: ...ier 4000 Series Follow the procedure below to access the internal components of your 4000 Series computer Ä CAUTION Static electricity can damage the electronic components of your computer or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object 1 Remove all diskettes CDs and DVDs from the computer 2 To...

Страница 38: ...low the internal system components to cool before touching 4 Disconnect all peripheral device cables from the computer 5 Remove the access panels by loosening the screws that secure the access panels to the computer chassis 1 Slide the access panels back from the unit 2 Removing the 4000 Series Access Panels 6 Turn the computer on its side with the open side facing up to access the internal compon...

Страница 39: ...the computer 2 To shut down the computer click the Start button and then click Turn Off Computer The Turn Off Computer dialog box is displayed Select Turn Off to turn the computer off 3 Disconnect the power cord from the electrical outlet and then from the computer Å WARNING To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from th...

Страница 40: ...r 8000 Series computer Ä CAUTION Static electricity can damage the electronic components of your computer or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object 1 Remove all diskettes CDs and DVDs from the computer 2 To shut down your computer click the Start button and then click Turn Off Computer Th...

Страница 41: ...e wall outlet and allow the internal system components to cool before touching 4 Disconnect all peripheral device cables from the computer 5 With the computer lying on its side loosen the two screws that secure the access panel to the computer chassis 1 Slide the access panel back about 1 inch 2 54 centimeters then lift it up and off the unit 2 Removing the 8000 Series Access Panel ...

Страница 42: ...d speed as the memory originally installed in your computer You can find out exactly what type of memory is in your computer at the following Web site not available in all languages compaq com athome memory 1 Complete the Accessing Internal Computer Components process for your computer model 2 Open both ends of the memory module socket 1 Opening the Latches on the Memory Module Socket If you are r...

Страница 43: ...h the notch on the module with the tab on the memory socket 2 Push the module carefully and firmly into the slot ensuring that the latches 3 on both ends snap into place Installing a Memory Module 4 Reassemble the computer and turn on the power If a blank screen is diplayed after replacing or adding a memory module the memory is installed incorrectly or it is the wrong type of memory Repeat the ab...

Страница 44: ...4 8 Getting Started Internal Computer Components ...

Страница 45: ...formation about your computer and computer related peripherals as well as links to online technical help Visit the Compaq Help Support Web site at compaq com consumersupport Contact a Compaq Support Specialist at the telephone number listed in your Limited Warranty The Web sites listed in this chapter may be specific to certain regions and English only Preventative Care and Maintenance Your comput...

Страница 46: ...onnection for slow or poor connection speeds as well as troubleshoot common modem problems Improve hard drive performance Perform a series of easy tasks to help remove unwanted files repair simple hard drive errors increase the amount of free space on your hard drive and improve the overall speed and performance of your computer Reprogram your Easy Access buttons Launch your favorite programs and ...

Страница 47: ... asked questions and answer or post new questions to a community of users compaq com communities Open an online service event with a Compaq Support Specialist Do you have a product warranty issue or need to contact a technical expert Contact Compaq online for the fastest time to a solution To ensure proper handling of your service event please include your Product model number Product serial numbe...

Страница 48: ...m a Compaq Support Specialist If additional methods of getting assistance and resolving a problem are needed try the following Contact a Compaq Support Specialist at the telephone number listed in your Limited Warranty with the following information available Product model number Product serial number Date of purchase Restore the operating system and software to its original state as when you purc...

Страница 49: ...nter refer to the documentation that came with the equipment Audio Symptom Problem Solution No sound Speaker cables are not properly connected Turn off your computer using the normal Turn Off Computer procedure Reconnect the speakers Refer to the Speaker Options poster for instructions Volume is muted 1 On the Windows desktop click Start then click Control Panel The Control Panel window is display...

Страница 50: ...t the CD with the label facing up The DVD ROM drive takes longer to start because it has to determine the type of media being played such as audio or video Wait at least 30 seconds to let the DVD ROM drive determine the type of media being played If the disc still does not start read the other solutions listed in this topic CD or DVD disc is dirty Clean CD or DVD with a CD cleaning kit available f...

Страница 51: ...ick the plus sign next to the CD DVD ROM drives and select the drive you are having a problem with 5 Click the Action menu item and select Uninstall 6 Restart your computer and let Windows detect the CD or DVD driver Recording audio CDs is difficult or impossible Wrong or poor quality media type Verify that you are using the correct media for the drive Try a different brand of media Quality varies...

Страница 52: ... Start to begin formatting the diskette Diskette is damaged Replace the diskette with a new one Invalid system disk message is displayed A diskette has been left in the drive When drive activity stops remove the diskette and press the Spacebar The computer should start up Diskette error has occurred Restart your computer by pressing the Power button Diskette drive light stays on Diskette has been ...

Страница 53: ...Right click on the 3 1 2 Floppy A icon 3 Select Format from the pop up menu 4 Select the desired options and click Start to begin formatting the diskette Diskette is write protected Slide the write protection tab to the unlocked position on the diskette Diskette is full or the file is too big Use another diskette or compress the file to reduce the size Diskette is damaged Replace the damaged diske...

Страница 54: ...iskette 1 On the Windows desktop click Start then click My Computer The My Computer window is displayed 2 Right click on the 3 1 2 Floppy A icon 3 Select Format from the pop up menu 4 Select the desired options and click Start to begin formatting the diskette Drive not found Cable is loose Press the Help G button on the keyboard to access the Compaq Help Support Center or refer to your Limited War...

Страница 55: ...our Limited Warranty for details Display Monitor Symptom Problem Solution If you encounter display problems refer to the documentation that came with your monitor and to the common causes and solutions listed in this table Screen is blank and monitor power light is not lit Monitor power cable is not connected to the monitor or to the wall outlet Reconnect the power plug on the back of the monitor ...

Страница 56: ...gnized as part of the system Device is not seated or connected properly Ensure that the device is properly and securely connected and that pins in the connector are not bent down Cable s of new external device are loose or power cables are unplugged Ensure that all cables are properly and securely connected and that pins in the cable or connector are not bent down Power switch of new external devi...

Страница 57: ... You can also use Computer Setup to reconfigure or disable devices to resolve the resource conflict Hardware Installation Problems Continued Symptom Problem Solution Internet Access Symptom Problem Solution Cannot connect to the Internet Internet Service Provider ISP account is not set up properly Verify Internet settings or contact your ISP for assistance Modem is not set up properly Reconnect th...

Страница 58: ...m speed and COM port are selected 1 Click Start then click Control Panel The Control Panel window is displayed 2 Click Printers and Other Hardware 3 Click Phone and Modem Options 4 Select the Modems tab then click the Properties button 5 Under Device status verify the modem is working properly 6 Under Device usage verify the modem is enabled 7 If there are further problems click the Troubleshoot b...

Страница 59: ...power data or power supply cables may not be properly connected Reseat drive power data and power supply cables Wall outlet is defective Test the outlet by connecting a different electrical device to the outlet Illegal Operation has Occurred error message is displayed Software being used is not Microsoft certified for your version of Windows Verify that the software is certified by Microsoft for y...

Страница 60: ...en the power button is pressed Software control of the power switch is not functional Press and hold the power button for at least 4 seconds until the computer turns off Computer powered off automatically The unit temperature was exceeded The fan may be blocked 1 Unit is in an exceedingly hot environment Let it cool down 2 Ensure computer air vents are not blocked and internal fan is running The u...

Страница 61: ...s complete reconnect the keyboard to the back of your computer and restart your computer Program in use has stopped responding to commands Shut down your computer using the mouse If your mouse cannot activate a shutdown refer to the problem below Mouse connector is not properly plugged into the back of the computer Keyboard is damaged Refer to your Limited Warranty for details Cursor will not move...

Страница 62: ...er and then press the Enter key 3 Use the up or down arrow key to select the Turn Off option and then press the Enter key 4 After the shutdown is complete plug the mouse connector into the back of your computer or the keyboard and restart your computer Program in use has stopped responding to commands Shut down your computer using the keyboard Refer to the preceding problem Mouse connector is not ...

Страница 63: ...ss Wheel Mouse Symptom Problem Solution Mouse does not work after installation or is not detected Receiver is not connected properly Try unplugging then reconnecting the receiver cable to your computer The receiver cable goes into the computer s USB port or with an adapter into the PS 2 mouse port Batteries are not installed properly Reinstall the batteries according to the diagram inside the batt...

Страница 64: ...Optical Mouse Symptom Problem Solution Mouse does not work after installation or is not detected Mouse is not connected properly Try unplugging then reconnecting the mouse cable to your computer The mouse cable goes into the computer s USB port USB port is not working Plug the mouse cable into a different USB port on your computer Mouse does not track cursor well The optical sensor uses the patter...

Страница 65: ...e your hard drive performance 3 Follow the on screen instructions Miscellaneous Symptom Problem Solution Computer date and time display is incorrect RTC real time clock battery may need to be replaced Battery life is approximately 3 5 years First reset the date and time in your operating system If the problem persists replace the RTC battery Contact a Compaq Support Specialist Printer problems Pri...

Страница 66: ...5 22 Getting Started Help Support ...

Страница 67: ...4 Compaq Update 1 4 Compaq Web site 1 1 computer interface changes 3 5 computer upgrades 1 2 connecting components 2 6 D diskette inserting 3 1 removing 3 1 diskette drive activity light 2 2 2 3 2 5 eject button 2 2 2 4 2 5 locating 2 2 2 3 2 5 troubleshooting 5 8 Documentation Library CD 1 3 drivers and downloads 1 4 5 1 5 3 DVD inserting a disc 3 2 removing a disc 3 2 DVD R RW drive 3 2 See also...

Страница 68: ...online service and support 5 3 K keyboard components 2 16 connector 2 7 2 8 2 11 Easy Access Buttons 2 17 keys 2 16 properties 2 19 Smart Card 2 19 2 20 status lights 2 16 taskbar icon 2 19 troubleshooting 5 17 L Learning More About Your Computer 1 3 M memory replacing 4 6 troubleshooting 5 21 upgrading 4 6 Web site 4 6 microphone connector 2 7 2 9 2 11 modem port location 2 7 2 9 2 11 troubleshoo...

Страница 69: ... 6 6000 Series 2 8 8000 Series 2 10 replacing parts 1 2 Retail Affinity Central button 2 19 S Safety Comfort Guide 1 3 Safety Regulatory Information Guide 1 3 scrolling 2 14 Search button 2 18 serial port 2 7 2 9 2 11 shut down procedure 4 1 Smart Card activity light location 2 20 applying for card 2 21 button location 2 19 2 20 keyboard 2 20 keyboard components 2 19 terminal location 2 20 using 2...

Страница 70: ...oltage select switch 2 7 2 8 2 11 W warranty information 1 2 5 3 Web sites community 5 3 5 4 Compaq Support Specialist 5 3 drivers 5 3 Logitech 2 13 memory identification 4 6 My Presario 2 19 products and services 1 1 software fixes 5 3 technical support 1 1 1 4 5 1 5 4 upgrades and accessories 1 2 warranty information 5 3 Windows logo keys 2 17 wireless wheel mouse installing 2 13 troubleshooting...

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