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United States December 31, 2002

Maintenance & Service Guide

Presario 7800 Series and 5900T Personal Computers

MSG Index

Product Description

Troubleshooting

Illustrated Parts

Home

Removal &

Replacement

Jumpers & Switches

Specifications

Troubleshooting

Clearing CMOS

Power-On Self-Test (POST)

Diagnostics Software

Troubleshooting Without Diagnostics

This section provides troubleshooting information for

Compaq Presario 7800 Series Personal Computers.

Power-On Self-Test (POST) messages appear in tables.

The message and code tables include a description of the

error, the probable cause, and the recommended action

that should be taken to resolve the error condition.

Adherence to the procedures and precautions described

in this section is essential for proper service.

privacy and legal statement

Содержание Presario 5900T

Страница 1: ...line guide is designed to serve the needs of those whose job it is to repair Compaq products Many of the components of the hardcopy MSG are contained in this online guide The Notice contains the copyr...

Страница 2: ...Corporation 1998 Compaq Computer Corporation All rights reserved Printed in the U S A Compaq Presario Registered U S Patent and Trademark Office Microsoft MS DOS and Windows are registered trademarks...

Страница 3: ...Compaq should repair this equipment All troubleshooting and repair procedures are detailed to allow only subassembly module level repair Because of the complexity of the individual boards and subasse...

Страница 4: ...cement Jumpers Switches Specifications Product Description Product Description Models and Features CPU Controls Lights Keyboards CPU Back Connectors Digital Creativity Imaging Center DCIC Power Manage...

Страница 5: ...Diagnostics Software Troubleshooting Without Diagnostics This section provides troubleshooting information for Compaq Presario 7800 Series Personal Computers Power On Self Test POST messages appear in...

Страница 6: ...ystem Unit Mass Storage Cables Boards Modems Keyboards Mouse Monitors Return Kits Documentation This section provides illustrated parts and a reference for spare parts numbers for Compaq Presario 7800...

Страница 7: ...oam Top Grounding Methods The method for grounding must include a wrist strap or a foot strap at a grounded workstation When seated wear a wrist strap connected to a grounded system When standing use...

Страница 8: ...es Specifications Jumper and Switch Information Jumper Switch Information 7800 and 5900T Models with Pentium III System Board Mass Storage 3 5 Inch Hard Drive 5 25 Inch Hard Drive DVD Drive CD Drive T...

Страница 9: ...Expansion Slots 5 PCI 1 AGP This number will increase if more bay slots are occupied Top Diamond Stealth III S540 Video Memory Resolution Color Depth bpp Vertical Refresh Hz 640 480 8 16 32 60 72 75...

Страница 10: ...c features Model Processor Speed MHz Memory MB Hard Drive GB CD DVD CD RW Video Memory MB Fax Modem 7800 PIII 500 100 64 15 40x n a 16 S 7800 PIII 550 100 64 15 8x 10x 12xDVD n a 16 S 7800 PIII 550 10...

Страница 11: ...tches Specifications Product Description CPU Controls and Lights Description 1 CD or DVD Manual Eject Button 2 CD or DVD Drive Activity Light 3 CD or DVD Load Eject Button 4 Diskette Drive Eject Butto...

Страница 12: ...net Suite Buttons and Keyboard Lights Easy Access Buttons 1 Play Pause 2 Rewind Previous track 3 Fast forward Next track 4 Stop 5 Eject 6 Print 7 Launch favorite application 8 Volume down 9 Mute 10 Vo...

Страница 13: ...mpers Switches Specifications Product Description CPU Back Connectors Connector Pins 1 Power Connector 2 Scroll Mouse 3 Keyboard 4 Dual USB 5 Serial Port 6 Parallel Port 7 IEEE 1394 Connector 8 Game P...

Страница 14: ...Mouse Connector Pin Signal 1 2 3 4 5 6 Data Unused Ground 5 VDC Clock Unused Back to Top VGA Monitor Connector Pin Signal 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Red Analog Green Analog Blue Analog Volum...

Страница 15: ...d Jumper Location If the power on password is not known clearing CMOS will disable the power on password To clear CMOS complete the following steps 1 Complete the preparation for disassembly 2 Remove...

Страница 16: ...run automatically when the system is turned on After the computer is turned on POST checks the following assemblies to ensure that the computer system is functioning properly Keyboard System board Mem...

Страница 17: ...2 Replace the diskette drive Back to Top Invalid NVRAM Media Type Probable Cause Recommended Action Problem with NVRAM CMOS access Replace the system board Back to Top Keyboard Controller Error Proba...

Страница 18: ...aq Diagnostics for Windows is preinstalled on your system To access Diagnostics for Windows click Start point to Settings then select Control Panel and then double click Compaq Diagnostics Compaq Pers...

Страница 19: ...ard drive error occurs Hard disk has bad sectors or has failed Replace hard drive Disk transaction problem The directory structure is bad or there is a problem with a file From the Windows desktop cli...

Страница 20: ...e Part Number 1 Front bezel assembly 159768 001 2 Cover assembly 148941 001 3 Model logo plate 166183 001 4 Door drive bay assembly Spared with front bezel assembly 5 Button board assembly 141011 001...

Страница 21: ...ing Illustrated Parts Home Removal Replacement Jumpers Switches Specifications Illustrated Parts Mass Storage Devices Illustrated Parts System Unit Mass Storage Cables Boards Fax Modems Keyboards Mous...

Страница 22: ...ts Cables Illustrated Parts System Unit Mass Storage Cables Boards Fax Modems Keyboards Mouse Monitors Return Kits Documentation Power Cord Diskette Data Cable 327770 001 Fax Modem Cable Modem Line Fi...

Страница 23: ...oards for 7800 Models and 5900T An example of the type of board used is illustrated Board may vary slightly from the one shown Illustrated Parts System Unit Mass Storage Cables Boards Fax Modems Keybo...

Страница 24: ...ooting Illustrated Parts Home Removal Replacement Jumpers Switches Specifications Illustrated Parts Fax Modems Your modem may vary slightly from those shown Illustrated Parts System Unit Mass Storage...

Страница 25: ...itches Specifications Illustrated Parts Keyboards Mouse Illustrated Parts System Unit Mass Storage Cables Boards Fax Modems Keyboards Mouse Monitors Return Kits Documentation Keyboards Mouse Descripti...

Страница 26: ...ed Parts Home Removal Replacement Jumpers Switches Specifications Illustrated Parts Monitors Illustrated Parts System Unit Mass Storage Cables Boards Fax Modems Keyboards Mouse Monitors Return Kits Do...

Страница 27: ...oubleshooting Illustrated Parts Home Removal Replacement Jumpers Switches Specifications Illustrated Parts Return Kit Illustrated Parts System Unit Mass Storage Cables Boards Fax Modems Keyboards Mous...

Страница 28: ...s Return Kits Documentation Documentation and Software Description Spare Part Number Service Quick Reference Guide Qty 1 162212 001 Service Quick Reference Guide 5 pack 106854 001 Service Quick Refere...

Страница 29: ...tile Disk DVD from the computer 2 Turn off the computer and any peripheral devices that are connected to the computer CAUTION Hold the power button for approximately four seconds or use the shutdown c...

Страница 30: ...Replacement Jumpers Switches Specifications Serial Number Model may vary slightly from the one shown The computer serial number should be provided to Compaq whenever requesting information or ordering...

Страница 31: ...Digital Creativity Imaging Center Option Card Retainer Graphics Board PCI Cards Memory Processor RTC Battery System Board Cables System Board Back I O Panel Power Supply Removing the Chassis 1 Comple...

Страница 32: ...hes Specifications Removal and Replacement Removal Sequence Chassis Mass Storage Devices Button Board Digital Creativity Imaging Center Option Card Retainer Graphics Board PCI Cards Memory Processor R...

Страница 33: ...d Parts Home Removal Replacement Jumpers Switches Specifications Removal and Replacement Mass Storage Devices Optical Drive Zip Drive Diskette Drive Hard Drive Mass Storage Devices Index Removing the...

Страница 34: ...ed Parts Home Removal Replacement Jumpers Switches Specifications Removal and Replacement Mass Storage Devices Optical Drive Zip Drive Diskette Drive Hard Drive Mass Storage Devices Index Removing the...

Страница 35: ...ecifications Removal and Replacement Mass Storage Devices Optical Drive Zip Drive Diskette Drive Hard Drive Mass Storage Devices Index Removing the Zip Drive continued 4 Remove the two screws from the...

Страница 36: ...cifications Removal and Replacement Mass Storage Devices Optical Drive Zip Drive Diskette Drive Hard Drive Mass Storage Devices Index Removing the Optical Drive continued 4 Remove two screws from the...

Страница 37: ...ted Parts Home Removal Replacement Jumpers Switches Specifications Removal and Replacement Mass Storage Devices Optical Drive Zip Drive Diskette Drive Hard Drive Mass Storage Devices Index Removing th...

Страница 38: ...Replacement Mass Storage Devices Optical Drive Zip Drive Diskette Drive Hard Drive Mass Storage Devices Index Removing the Diskette Drive continued 4 Remove the two screws from the right side and the...

Страница 39: ...g Illustrated Parts Home Removal Replacement Jumpers Switches Specifications Removal and Replacement Hard Drives 5 25 Inch drive 3 5 Inch drive The Compaq Presario 7800 Series Computers may be equippe...

Страница 40: ...llustrated Parts Home Removal Replacement Jumpers Switches Specifications Removal and Replacement Mass Storage Devices Optical Drive Zip Drive Diskette Drive Hard Drive Mass Storage Devices Index Remo...

Страница 41: ...witches Specifications Removal and Replacement Mass Storage Devices Optical Drive Zip Drive Diskette Drive Hard Drive Mass Storage Devices Index Removing the 5 25 Inch Hard Drive continued 4 Remove th...

Страница 42: ...rts Home Removal Replacement Jumpers Switches Specifications Removal and Replacement Mass Storage Devices Optical Drive Zip Drive Diskette Drive Hard Drive Mass Storage Devices Index Removing the 3 5...

Страница 43: ...placement Mass Storage Devices Optical Drive Zip Drive Diskette Drive Hard Drive Mass Storage Devices Index Removing the 3 5 Inch Hard Drive continued 4 Remove the two screws from the right side and t...

Страница 44: ...nce Chassis Mass Storage Devices Button Board Digital Creativity Imaging Center Option Card Retainer Graphics Board PCI Cards Memory Processor RTC Battery System Board Cables System Board Back I O Pan...

Страница 45: ...rd Retainer Graphics Board PCI Cards Memory Processor RTC Battery System Board Cables System Board Parallel Port Back I O Panel Power Supply Removing the Button Board continued 4 Remove the two screws...

Страница 46: ...ity Imaging Center Option Card Retainer Graphics Board PCI Cards Memory Processor RTC Battery System Board Cables System Board Back I O Panel Power Supply System board may vary depending on model Remo...

Страница 47: ...d Digital Creativity Imaging Center Option Card Retainer Graphics Board PCI Cards Memory Processor RTC Battery System Board Cables System Board Back I O Panel Power Supply Removing the Option Card Ret...

Страница 48: ...l Creativity Imaging Center Option Card Retainer Graphics Board PCI Cards Memory Processor RTC Battery System Board Cables System Board Back I O Panel Power Supply Removing the Graphics Board 1 Comple...

Страница 49: ...Cables System Board Back I O Panel Power Supply Illustration shows Fax Modem card NOTE All PCI Cards Fax Modem Audio NIC and Home PNA have the same removal procedures Location of PCI Cards are as foll...

Страница 50: ...reativity Imaging Center Option Card Retainer Graphics Board PCI Cards Memory Processor RTC Battery System Board Cables System Board Back I O Panel Power Supply Removing the Memory Module 1 Complete t...

Страница 51: ...vary from the one shown Removing the Processor 1 Complete the preparation for disassembly procedures 2 Remove the chassis CAUTION The processor may still be very hot if the computer has not been runn...

Страница 52: ...Graphics Board PCI Cards Memory Processor RTC Battery System Board Cables System Board Back I O Panel Power Supply Removing the RTC Battery 1 Perform the preparation for disassembly procedure 2 Remove...

Страница 53: ...ck I O Panel Power Supply Removing the System Board Cables 1 Parallel port cable connector J21 system board connector 2 Active heatsink cable J15 system board connector 3 Power supply cable J9 system...

Страница 54: ...oard may vary from the one shown Removing the System Board 1 Complete the preparation for disassembly procedures 2 Remove the chassis 3 Remove the Graphics Board 4 Remove the Fax Modem 5 Remove Networ...

Страница 55: ...Cards Memory Processor RTC Battery System Board Cables System Board Back I O Panel Power Supply Removing the Back I O Panel 1 Complete the preparation for disassembly procedures 2 Remove the chassis...

Страница 56: ...lete the preparation for disassembly procedures 2 Remove the chassis 3 Remove 5 25 Inch or 3 5 Inch Hard Drive 4 Disconnect System Board Cables 5 Disconnect power supply cables from CD DVD Zip drive D...

Страница 57: ...ture 6 pin J1 25 Keyboard Miniature 6 pin J1 26 Back USB Dual 4 pin J2 27 Serial Port DSUB 9 pin J4 28 Parallel Port DSUB 25 pin J21 29 IEEE 1394 Connector 6 pin J7 Fan 3 pin Power Supply 20 pin J9 Cl...

Страница 58: ...7800 Series and 5900T Personal Computers MSG Index Product Description Troubleshooting Illustrated Parts Home Removal Replacement Jumpers Switches Specifications 3 5 Inch Hard Drive Back to Jumpers 5...

Страница 59: ...ters MSG Index Product Description Troubleshooting Illustrated Parts Home Removal Replacement Jumpers Switches Specifications Digital Versatile Disk Drive Settings may vary depending on vendor Back to...

Страница 60: ...rt Holdup Time 16 ms from zero crossing at 120 VAC 16 ms from zero crossing at 240 VAC Steady State 200 Watts 200 Watts General Specifications Full Output Rating To 122 F and 5 000 ft To 90 F and 10 0...

Страница 61: ...includes an International DAA Conexant DSL Maximum Data Speed kbps 56 56 56 Data V 90 K56Flex V 34 V 32terbo V 32bis V 32 V 22bis V 22 V 21 Bell 212A Bell 103 V 90 K56Flex V 34 V 32terbo V 32bis V 32...

Страница 62: ...C 7 0 00A0 Interrupt Controller 2 Control Register 00A1 Interrupt Controller 2 Mask Register 00A2 00B1 00B4 00BF 00C0 00DF DMA Controller 2 00E0 ESS Index Register 00E1 ESS Data Register 00E2 00E3 DDC...

Страница 63: ...s MSG Index Product Description Troubleshooting Illustrated Parts Home Removal Replacement Jumpers Switches Specifications Product Description Digital Creativity Imaging Center Description 1 USB Unive...

Страница 64: ...r into sleep mode in the Windows 98 desktop press the Sleep button on the keyboard The power status light on the CPU will light to show that Sleep mode is activated Other manual standby options Anothe...

Страница 65: ...tage rating of 125 or 250 volts AC as required by each country s power system 4 To mate with the appliance inlet on the Switch Box the appliance coupler must meet the mechanical configuration of an EN...

Страница 66: ...rations Optical Drive Cable Positions Cable Positions Optical Drive Digital Creativity Imaging Center 3 5 Inch Hard Drive 5 25 Inch Hard Drive Zip Drive Diskette Drive Service Considerations Index Pag...

Страница 67: ...rations Digital Creativity Imaging Center Cable Positions Cable Positions Optical Drive Digital Creativity Imaging Center 3 5 Inch Hard Drive 5 25 Inch Hard Drive Zip Drive Diskette Drive Service Cons...

Страница 68: ...ervice Considerations 3 5 Inch Hard Drive Cable Positions Cable Positions Optical Drive Digital Creativity Imaging Center 3 5 Inch Hard Drive 5 25 Inch Hard Drive Zip Drive Diskette Drive Service Cons...

Страница 69: ...Inch Hard Drive Cable Positions Cable Positions Optical Drive Digital Creativity Imaging Center 3 5 Inch Hard Drive 5 25 Inch Hard Drive Zip Drive Diskette Drive Service Considerations Index Page de j...

Страница 70: ...3 5 Inch Hard Drive 5 25 Inch Hard Drive Zip Drive Diskette Drive Service Considerations Index Page df jpg 70984 bytes Connecting Zip Drive Cable Without CD RW Use the same cable to connect the CD DV...

Страница 71: ...oval and Replacement Service Considerations Diskette Drive Cable Positions Cable Positions Optical Drive Digital Creativity Imaging Center 3 5 Inch Hard Drive 5 25 Inch Hard Drive Zip Drive Diskette D...

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