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Chapter:
Confirming Patch Connections, Responding to Alarms, and Troubleshooting Problems
4–9
Troubleshooting Common Problems
This section covers problems that could occur at the iPatch Manager. Before you
troubleshoot a problem, first respond to any alarms that have been generated at the
iPatch Manager. See page 4–6. If the problem still exists, use the tables in this
section to determine the solution.
For each problem, the possible causes and associated solutions are listed in the
order of likelihood.
You notice…
Possible causes include…
You should…
You attempt to trace a patch connection
and the rack/panel/port information does
not appear on the iPatch Manager display.
a. Panel bus jumper connecting the panel or
module to the panel bus is loose or upside
down.
a. Check the panel bus jumper. If it is loose,
secure both ends of the panel bus jumper.
Make sure the polarized tab on the connector
is inserted into the opening in the header on
the panel bus.
b. Panel bus jumper connecting the panel or
module to the panel bus has failed.
b. Disconnect the panel bus jumper and connect
a known working panel bus jumper. If the
problem is fixed, permanently replace the failed
panel bus jumper.
c. Panel or module is not communicating.
c. Press a button on the iPatch Manager. If the
iPatch Manager responds, see the
troubleshooting information for the “Panel X
(Row X) Not Communicating” alarm.
(See page 4–7.)
d. Port’s button has failed.
d. Press the port’s button. If the iPatch Manager
display does not change, the port’s button has
failed. You can use System Manager to mark
the port “broken”. See the
SYSTIMAX
®
iPatch
®
System Manager User’s Guide.
You trace a patch connection and a port in
the connection is identified on the wrong
modular shelf.
The order of iPatch equipment in the rack was
not programmed correctly.
Use the Reset Panels feature to reprogram the
order of iPatch equipment in the rack. If there is no
module in the right-most position of a shelf, be
sure to press Next after you program the order of
the last module in the shelf before moving to the
next shelf.
You attempt to trace a patch connection
and the LEDs do not turn on where you
expect.
a. Port’s LED has failed.
a. At the iPatch Manager display, press Menu,
then highlight Test Panels and press Select. If
the LED does not turn on, the LED has failed.
You can use System Manager to mark the port
“broken”. See the
SYSTIMAX
®
iPatch
®
System
Manager User’s Guide
.
b. Patch cord is not connected where it is
supposed to be.
b. Manually trace the patch connection to
determine the other end of the connection.
Remove the patch cord and reconnect the
patch cord to the proper ports.
c. Wrong connection has been recorded in
the database.
c. Use the Trace and Change feature to update
the connection. (See page 3–15.)
continued