CommScope ARRIS SB00DXD6190, Руководство пользователя, Страница: 26 / 30

Chapter 6
Troubleshooting tips
If the solutions listed in the Troubleshooting Solutions table below do not solve your
problem, please contact your service provider for assistance. Your service provider may ask
for the status of the SB6190 front panel LEDs. See Front panel LED icons and error conditions
(page 27) for more information.
You may have to reset the SB6190 configuration to the default factory settings if the SB6190
is not functioning properly. See Restore the SB6190 factory default settings (page 23) for
more information.
Solutions
Modem Problem Possible Solution
Power LED Icon is OFF Check the power connection from the cable modem to the
electrical wall outlet.
Check that the electrical wall outlet is working.
Is the outlet controlled by a light switch?
If so, disconnect the cable modem power cord and connect it
to another electrical wall outlet that is not controlled by a light
switch.
Cannot Send or
Receive Data
Check each end of the coaxial cable connection on the cable
modem and cable wall outlet.
Use your hand to tighten each connector, if necessary.
Check the Ethernet cable to make sure it is properly connected
to the cable modem and computer.
On the front panel, check the status of the LED icons and refer
to Front panel LED icons and error conditions (page 27) to
identify the problem.
If you have cable television service, check your television to
ensure your cable service is operating properly.
If none of the above solutions resolves the problem, contact
your service provider or call ARRIS Technical Support at
1-877-466-8646 for assistance.
Cannot Access the
Internet
Check that all cable and power connections on your cable
modem and computer are properly connected.
SURFboard
®
SB6190 DOCSIS
®
3.0 Cable Modem User Guide STANDARD Revision x.4 26