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CommScope ARRIS SB00DXD6190 Скачать руководство пользователя страница 27

Chapter 6: Troubleshooting tips

Modem Problem

Possible Solution

Check that the 

Power 

and 

Online

 LED icons on the front panel

are lit up solid.
Contact your service provider for assistance.

Front panel LED icons and error conditions

The SB6190 front panel LED icons provide status information for the following error

conditions:

Front panel LED icons and error conditions

Led icon

Status

If, during startup:

If, during normal operation

OFF

Modem is not properly plugged

into the electrical outlet

Modem is unplugged

FLASHING

Downstream receive channel

cannot be acquired

Downstream channel is lost

FLASHING

Upstream send channel cannot

be acquired

Upstream channel is lost

FLASHING

IP registration is unsuccessful

IP registration is lost

SURFboard

®

 SB6190 DOCSIS

®

 3.0 Cable Modem User Guide STANDARD Revision x.4

27

Содержание ARRIS SB00DXD6190

Страница 1: ...SURFboard SB6190 DOCSIS 3 0 Cable Modem User Guide STANDARD Revision x 4 P N 365 095 28610 ...

Страница 2: ...e the property of their respective owners Wi Fi Alliance Wi Fi the Wi Fi logo the Wi Fi CERTIFIED logo Wi Fi protected access WPA the Wi Fi Protected Setup logo and WMM are registered trademarks of Wi Fi Alliance Wi Fi Protected Setup Wi Fi Multimedia and WPA2 are trademarks of Wi Fi Alliance CommScope provides this guide without warranty of any kind implied or expressed including but not limited ...

Страница 3: ...iance use only the provided power and interface cables and install them properly Different types of cord sets may be used for connections to the main POWER supply circuit Use only a main line cord that complies with all applicable device safety requirements of the country of use Installation of this device must be in accordance with national wiring codes and conform to local regulations Operate th...

Страница 4: ... device with any other objects Keep the device away from excessive heat and humidity and keep the device free from vibration and dust Wipe the device with a clean dry cloth Never use cleaning fluid or similar chemicals Do not spray cleaners directly on the device or use forced air to remove dust For added protection unplug the device from the wall outlet and disconnect the cables to avoid damage t...

Страница 5: ...wing two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation CAUTION Any changes or modifications not expressly approved by CommScope for compliance could void the user s authority to operate the equipment FCC Declaration of Conformity CommScope Inc 3871 Lakefield Drive Suwanee...

Страница 6: ... your residential or commercial waste Contact your local authorities for information about practices established for your region If collection systems are not available call ARRIS Technical Support at 1 877 466 8646 for assistance SURFboard SB6190 DOCSIS 3 0 Cable Modem User Guide STANDARD Revision x 4 6 ...

Страница 7: ...SURFboard SB6190 DOCSIS 3 0 Cable Modem User Guide STANDARD Revision x 4 7 ...

Страница 8: ... Start the SB6190 Web Manager 16 SB6190 Web Manager screen options 17 Get help 18 Exit the SB6190 Web Manager 19 Chapter 5 Monitor your cable modem and connected network 20 View the SB6190 product information 20 View the SB6190 network connection status 21 View the SB6190 event log 21 View the SB6190 configuration settings 22 Restore the SB6190 factory default settings 23 Reboot the SB6190 24 Exit...

Страница 9: ... and monitoring your cable modem and network operational status In the box Before installing your SB6190 check that the following items are included in the box If any items are missing please call ARRIS Technical Support at 1 877 466 8646 for assistance SB6190 Package Contents Item Description SB6190 cable modem High speed DOCSIS 3 0 cable modem Power supply Power adapter for an electrical wall ou...

Страница 10: ... Internet access account Web browser access Internet Explorer Google Chrome Firefox or Safari Compatible operating systems Windows 10 Windows 8 Windows 7 Service Pack 1 SP1 Note Although older versions of Microsoft Windows operating systems are no longer specifically supported they should still function with this model Macintosh 10 4 or higher UNIX Linux Contact information For technical support a...

Страница 11: ... a downstream receive channel connection Green Non bonded downstream channel is connected Blue High speed Internet connection with bonded downstream channels Scanning for an upstream send channel connection Green Non bonded upstream channel is connected Blue High speed Internet connection with bonded upstream channels SURFboard SB6190 DOCSIS 3 0 Cable Modem User Guide STANDARD Revision x 4 11 ...

Страница 12: ...ble modem settings To reboot or restart the modem press the indented Reset button once using the end of a paper clip or other small object with a narrow tip and then release To reset the cable modem configuration back to the factory default settings press and hold the indented Reset button for 15 seconds using the end of a paper clip or other small object with a narrow tip and then release One Gig...

Страница 13: ...e bottom of your SB6190 It contains the cable modem ID that you may need when contacting your service provider or ARRIS Technical Support To receive Internet service contact your service provider for assistance You may need to provide the following information listed on the cable modem label Cable modem model name SB6190 Cable modem MAC address HFC MAC ID Cable modem serial number S N SURFboard SB...

Страница 14: ...ferably near existing cable and electrical wall outlets SB6190 Connection diagram 1 Check that a coaxial cable is already connected to a cable wall outlet or RF splitter not included 2 Connect the other end of the coaxial cable to the Cable connector on the rear of the SB6190 Use your hand to tighten the connectors to avoid damaging them 3 Connect the Ethernet cable to the Ethernet port on the bac...

Страница 15: ...After the SB6190 is provisioned activated open a web browser such as Internet Explorer Google Chrome Firefox or Safari on your computer Note If the special website did not open continue with step 4 If the website opened proceed to step 5 4 Type a valid URL such as www surfboard com in the address bar and then press Enter The ARRIS website should open If it failed to open please contact your servic...

Страница 16: ...ions set up by your service provider to prevent unauthorized modifications to certain cable modem configuration parameters Start the SB6190 Web Manager 1 Open any Web browser on the computer connected to your SB6190 2 Type the default LAN IP address 192 168 100 1 in the Address bar and then press Enterto log onto your SB6190 The SB6190 Status screen displays SB6190 Status Screen Note If you cannot...

Страница 17: ... buttons are displayed along the top of the SB6190 Web Manager screen see Figure 5 To display a specific web manager screen click the menu button SB6190 Web Manager Menu Buttons The SB6190 menu links are displayed along the bottom of the SB6190 Web Manager screen To display a specific web manager screen click the menu link SB6190 Web Manager Menu Links SURFboard SB6190 DOCSIS 3 0 Cable Modem User ...

Страница 18: ... the cable modem Addresses Provides network connection information for the cable modem and computer connected on your home network including the cable modem serial number and MAC addresses Configuration Provides the network connection frequency and channel ID information for the cable modem Allows you to restart the cable modem Allows you to reset the cable modem configuration back to the factory ...

Страница 19: ...t the SB6190 Web Manager To exit the SB6190 Web Manager Click Close button in the upper right corner of the web browser window to exit the SB6190 Web Manager and close the web browser window SURFboard SB6190 DOCSIS 3 0 Cable Modem User Guide STANDARD Revision x 4 19 ...

Страница 20: ... to change the cable modem frequencies or other configuration settings View the SB6190 product information The Product Information screen displays general product information for the SB6190 which includes the hardware and software firmware versions serial number MAC address and the current network connection status To open the Product Information screen 1 Open the SB6190 Web Manager see Start the ...

Страница 21: ...he SB6190 Status screen displays SB6190 Status screen 3 Click the Refresh button F5 in your web browser to reload or update the SB6190 network status information on the screen View the SB6190 event log The SB6190 generates a running log of the activities events and alerts detected during the cable modem operation Note This information may be useful if you have to contact ARRIS Technical Support or...

Страница 22: ... the network it stores the connection frequency to automatically connect whenever you log back in to the SB6190 You can use the Configuration screen to reboot the SB6190 see Reboot the SB6190 page 24 or reset the cable modem settings to the factory default configuration see Restore the SB6190 factory default settings page 23 To open the Configuration screen 1 Open the SB6190 Web Manager see Start ...

Страница 23: ... take approximately five to 30 minutes to complete Your network connection will be disabled until after the SB6190 factory default settings are restored Warning This action deletes any stored configuration settings and restores the factory defaults To open the Configuration screen 1 Open the SB6190 Web Manager see Start the SB6190 Web Manager page 16 2 Click the Configuration menu button or link o...

Страница 24: ...ick OK to continue The SB6190 Web Manager will automatically open when the Restore Factory Defaults process is finished Reboot the SB6190 To reboot the SB6190 1 Open the SB6190 Web Manager see Start the SB6190 Web Manager page 16 2 Click the Configuration menu button or link on the SB6190 Web Manager Menu The Configuration screen displays SURFboard SB6190 DOCSIS 3 0 Cable Modem User Guide STANDARD...

Страница 25: ... Click OK The following message will display The device has been reset RELOAD 5 Click RELOAD to open the SB6190 Web Manager Exit the SB6190 Web Manager To exit the SB6190 Web Manager Click Close button in the upper right corner of the web browser window to exit the SB6190 Web Manager and close the web browser window SURFboard SB6190 DOCSIS 3 0 Cable Modem User Guide STANDARD Revision x 4 25 ...

Страница 26: ...the cable modem power cord and connect it to another electrical wall outlet that is not controlled by a light switch Cannot Send or Receive Data Check each end of the coaxial cable connection on the cable modem and cable wall outlet Use your hand to tighten each connector if necessary Check the Ethernet cable to make sure it is properly connected to the cable modem and computer On the front panel ...

Страница 27: ...wing error conditions Front panel LED icons and error conditions Led icon Status If during startup If during normal operation OFF Modem is not properly plugged into the electrical outlet Modem is unplugged FLASHING Downstream receive channel cannot be acquired Downstream channel is lost FLASHING Upstream send channel cannot be acquired Upstream channel is lost FLASHING IP registration is unsuccess...

Страница 28: ...Product directly from ARRIS or from a ARRIS authorized retail reseller ARRIS does not warrant this Product to you the end user A limited warranty for this Product including Software may have been provided to your cable operator or Internet Service Provider Service Provider from whom you obtained the Product Please contact your Service Provider if you experience problems with this Product General I...

Страница 29: ...made or suffered by you or another person and whether based in contract or tort IN NO EVENT SHALL ARRIS BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT INDIRECT GENERAL SPECIAL INCIDENTAL CONSEQUENTIAL EXEMPLARY OR OTHER DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION LOSS OF INFORMATION OR AN...

Страница 30: ...Corporate Headquarters CommScope Hickory North Carolina 28602 USA www commscope com ...

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