
COMMAND LIGHT TRIDENT TRIPOD
4
WARRANTY CONTINUED
Please contact us as soon as problems arise in order to execute our warranty. We must have
knowledge of the issue and provide a work authorization in order to pay or reimburse labor or
travel time.
Any unauthorized service voids this warranty. No work is authorized until written consent is
provided by COMMAND LIGHT.
Contact Us Early –
before any work is done
– We’d love to help!
*excludes light producing components (bulbs, lasers, LEDs) These components may come with
their own manufacturer warranty. Contact us and we can help get it.
Breakage or Damage During Shipment
The transportation company is fully responsible for all shipping damage and will resolve
problems promptly if you handle it correctly. Please read these instructions carefully.
Examine the contents of all shipping cases. If you find any damage, call your transportation
agent at once and have them make a description on the freight or express bill describing the
damage and the number of pieces. Then contact us and we will send you the original bill of
lading. Also promptly contact the transportation company and follow their procedure for filing a
claim. Each company will have a unique procedure to follow.
Please note, we cannot and will not enter claims for damages. If we filed claim here, it would be
sent to your local freight agent for verification and investigation. This time can be saved by you
filing the claim directly. Every consignee is on the ground floor, in contact with the local agent
who inspects the damaged goods, and thus, each claim can be given individual attention.
Since our goods are packed to comply with the regulations of all railroad, truck, and express
companies, we cannot allow deduction from any invoice because of any damage, however, be
sure to file your claim promptly. Our goods are sold F.O.B. factory. We take receipt from the
transportation company certifying that the goods were delivered to them in good order and our
responsibility ceases.
It is seldom that any breakage or damage occurs in any of our shipments and in no case will the
customer be out any expense if they follow the above instructions.
Be sure to keep all damaged goods subject to examination of the truck or express company
inspector, who may call on you some time later. These damaged goods, of course, will belong to
them, and they will inform you what to do with them. If you dispose of these damaged goods,
your claim may not be paid.
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