10
TROUBLE SHOOTING GUIDE
Problem
Possible Cause
Solution
Dehumidifier does not
operate
No power
to
dehumidifier
Connect plug to power
socket
Switch not
turned
on
Switch
on
E4
error is displayed
Check drainage
flow
Dehumidifier collects
little water
Insufficient working time
Allow
more
working
time
Filter is blocked
Clean filter
Low ambient temperature
Heat up the room
Condensate
hose
is
blocked
Check
hose for restrictions
dehumidifier
operating,
but room not dry
Doors and windows are open
Seal
room
from
external areas
Error Code
Possible Cause
Solution
E1
Copper head sensor failure
Replace it
E2
Air inlet temperature and humidity sensor failure Replace it
E3
Air outlet temperature and humidity sensor
failure
Replace it
E4
Water pump failure or Water tank of water
pump is full
Replace it or check the
water pump
E5
4-way valve failure
Replace it
If the problem you are experiencing is not listed here, contact our Service Team at
for further assistance
.