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e-mark create marking device

Chapter 6 Maintenance

CODI Standard 1.0

53/60

Operating and Maintenance Manual

6.4 Troubleshooting

Problems may occur with the product as listed in the table below, which includes their causes and actions to be

taken. More troubleshooting tips can be found on our homepage (

http://emark.colop.com/faq/

). These are

continuously expanded and updated.

WARNING!

Maintenance activities can be hazardous.

Problems and unexpected changes to the product must be resolved immediately. Refer

to the instructions in this documentation.

Problem

Cause

Action

Print quality deteriorates or

individual colours are pale or no

longer printed

Light Guide lights up red on the

front

Empty container symbol display in

the app

Ink cartridge empty

Change ink cartridge

See chapter 6.2

Unsatisfactory imprint colour

gradient/quality

Parts of imprint missing and/or

imprint not straight

Imprint too pale

Individual thin lines are missing in

the imprint

Print head is (slightly)

dried out

Uneven surface

Ink cartridge contact

problem

Ink cartridge empty

Excessive printing speed

Manual cleaning cycle

See chapter 5.5

Use flat base for printing

Remove ink cartridge and insert correctly

See chapter 6.2

Change ink cartridge

See chapter 6.2

Adjust printing speed: Move the

e-mark create by hand from right to left or

from left to right

100 mm/s (max. 300

mm/s)

See chapter 5.2

Imprint blurred

Unsuitable base,

e.g. smooth plastic

surface, glass etc.

Use absorbent surfaces as a base only

See chapter 3.4

Содержание digital e-mark create

Страница 1: ...Operating and Maintenance Manual e mark create Electronic marking device ...

Страница 2: ... DIMENSIONS 20 3 5 OPERATING SYSTEMS 21 4 INITIAL OPERATION 21 4 1 TRANSPORT AND UNPACKING 21 4 2 ASSEMBLY AND SWITCHING ON 23 4 3 SOFTWARE 27 4 4 WIFI CONNECTION 27 5 OPERATION 28 5 1 IMAGE TRANSFER 28 5 2 PRINTING 29 5 3 LIGHT GUIDE AND SYMBOLS 33 5 4 AUTOMATIC CLEANING CYCLE 37 5 5 MANUAL CLEANING CYCLE 38 5 6 SOFTWARE 40 5 7 WIFI CONNECTION 43 5 8 USB CABLE CONNECTION 44 5 9 STORAGE 44 6 MAINT...

Страница 3: ...g 21 Place into docking station 31 Fig 22 Light Guide 33 Fig 23 Light Guide directions 33 Fig 24 Colour sample released by automatic print head cleaning 37 Fig 25 Do not direct towards eyes face or skin Light irritation possible 37 Fig 26 Slide out print head wiper 38 Fig 27 Clean print head with wiper 38 Fig 28 Clean print head with damp cloth 39 Fig 29 Software wizard Welcome page 40 Fig 30 Soft...

Страница 4: ...tery 51 Fig 49 Cover closed 51 Fig 50 Put into docking station 52 Fig 51 Opening for device reset 56 Fig 52 Cover the contacts of the battery 56 Fig 53 Remove covers 58 Fig 54 Remove screws 59 Fig 55 Open the housing 59 ...

Страница 5: ...ights in particular the right to reproduction and dissemination as well as translation are reserved No part of these instructions may be reproduced or utilized in any form by any means electronic or mechanical including photocopying microfilm or any other process or be saved processed duplicated or distributed using any electronic system without written permission from COLOP Digital GmbH Contraven...

Страница 6: ...ust observe the relevant specifications and instructions The documentation must always be complete and easily legible COLOP Digital GmbH is not liable for technical or printing related defects in this documentation nor will it accept any liability for damage caused directly or indirectly by the delivery performance or usage of this documentation Identification The COLOP e mark create is clearly id...

Страница 7: ...ent surfaces including paper or cardboard The e mark create is suitable for making individual imprints and for occasional multiple use The multicolour ink cartridge CMY uses inkjet technology Surface navigation and or speed control is managed by an optical sensor The printing content is sent to the device directly from an application app or computer software SW Transfer is via a WIFI connection fr...

Страница 8: ...t enables hazard free working and avoids damaging the e mark create Limits of use The limits of use for the e mark create are defined as follows The device is intended for use in enclosed clean and dry areas offices warehouses private residences Horizontal place of use on level firm ground Ambient temperature 15 C to 35 C Humidity range 5 to 100 storage 5 to 80 The e mark create is a marking devic...

Страница 9: ...lt in death or serious injury WARNING A safety notice with the signal word WARNING denotes a dangerous situation that could cause personal injury of a serious nature and may also cause damage to items of capital equipment This signal word denotes a hazard with a moderate level of risk which if not avoided can result in death or serious injury CAUTION A safety notice with the signal word CAUTION de...

Страница 10: ...asures designated with this warning symbol to prevent serious or fatal injuries This safety notice draws attention to the possible hazards of electrical voltage This safety notice draws attention to possible hazards of hot surfaces Reference to the obligation to read the Operating Manual Danger symbol for environmentally hazardous substances Notice relating to additional information and or to cros...

Страница 11: ...water and or rain WARNING Danger of suffocation from plastic film The packaging is not a toy Dispose of packaging materials immediately and in an environmentally appropriate manner WARNING Risk of asphyxiation from small parts for children below the age of three The device is not a toy Do not leave children alone with the device unsupervised WARNING Hazard from cleaning NEVER use inflammable subst...

Страница 12: ...ts such as coins or keys to prevent a short circuit The marking device and or rechargeable battery must never get wet Burning batteries can cause blow outs causing a battery to be blown away Battery fires give off extremely thick particularly toxic smoke Following extended periods in storage or before taking to a collection point the poles on lithium rechargeable batteries should be covered with a...

Страница 13: ...ype Dispose of used batteries according to the instructions NOTICE Always return the e mark create to the docking station to prevent the print head from drying out and damaging the e mark create NOTICE Packaging materials paper plastic must be disposed of separately Dispose of components of the device in accordance with legislative stipulations Dispose of materials separately and recycle as much a...

Страница 14: ...with the safety designation instructions on the product During the service life of the product if the safety designation label fades or gets damaged you must shut down the product The pictograms for warnings prohibitions and stipulations on the product together with their meaning Pictograms Location Designation Description Underside Marking device Warning hot surface The print head surface may bec...

Страница 15: ...e mark create marking device Chapter 2 Safety CODI Standard 1 0 15 60 Operating and Maintenance Manual Fig 1 Safety instructions on the underside of the e mark create ...

Страница 16: ...gnets for secure docking contacts for charging on the docking station a light sensor for position guiding a WIFI module The docking station comprises a charging socket for the power adapter contacts for charging the e mark create rubber lips and flap to prevent the ink cartridge from drying out an opening to access the on off switch on the e mark create when docked non slip pads and an extendible ...

Страница 17: ...d Maintenance Manual 3 2 Components The following section contains an overview of main components of the e mark create Fig 3 e mark create parts Main constituent elements No Description No Description 1 Docking station 4 Battery 2 Electronics compartment 5 Ink cartridge 3 Cover 1 3 4 5 2 ...

Страница 18: ... Marking device assembly underside Main components of the e mark create No Description No Description 1 Cover 7 Magnet 2 Light guide 8 Cover opening 3 Sliding wheels 9 USB port 4 On off switch 10 Contacts docking station connection 5 Position sensor 11 Safety indications 6 Print head 12 Print position display lug 5 1 2 3 4 8 9 10 7 6 11 12 ...

Страница 19: ...on assembly top section and underside Main components of the docking station No Description No Description 1 Docking station 5 Non slip feet 2 Print head wiper 6 Protective cap to prevent print head from drying out 3 Slider to extend the print head wiper 7 Charging socket 4 Opening for the on off switch 8 Battery contacts 6 7 2 3 4 5 8 4 5 1 1 ...

Страница 20: ...erface WIFI IEEE 802 11bgn USB interface Micro USB Optimum print speed 4 in s Maximum print speed 11 in s Print quality 600 dpi Protection class III Extra low voltage Mains connection charger 100 240 V 50 60 Hz Print head 3 colour cyan magenta yellow COLOP 3 colour Ink Cartridge C2P06AE Storage temperature range 40 C to 60 C Operating temperature range 15 C to 35 C Non Operating humidity range 20 ...

Страница 21: ... inspection assembly switching on and performance testing the e mark create 4 1 Transport and unpacking When transporting the product please note the following points NOTICE Battery contacts are protected against short circuits with insulating plastic tape The plastic tape must be removed before using for the first time see chapter 4 2 NOTICE The ink cartridge is packaged separately It must be ins...

Страница 22: ...rials immediately and in an environmentally appropriate manner Preparing for transport Preparing the e mark create in its original packaging for transport See below before sending or transporting the e mark create 1 Remove the rechargeable battery see chapter 4 2 2 Protect the battery contacts against short circuit with insulating tape 3 Return the battery back to the housing 4 Return the e mark c...

Страница 23: ... any deformations and cracks on the housing cable damage in particular Is the USB connection OK Are the charging cable mains plug and charging socket OK The product must not go into operation if it has any visible defects or signs of damage Commissioning 1 Remove the e mark create from the packaging 2 Remove the mains plug and separate ink cartridge packaging print head and container with 3 ink co...

Страница 24: ...own the lower flap Slide the underside of the e mark create in the direction of the arrow Press the panel downwards at an angle Fig 10 Opening the sliding panel NOTICE Always press open the lower panel first otherwise the ink cartridge cannot be removed or inserted without damaging the e mark 9 Remove the ink cartridge from the packaging and dispose of the packaging responsibly 10 Pull off the str...

Страница 25: ...e Press towards the front end of the compartment NOT downwards Cartridge snaps in Fig 12 Insert ink cartridge 12 Close lower flap cover Close the cover click The cover moves against the spring into the closed position Fig 13 Close lower flap cover 13 Insert battery Push towards the ink cartridge Press the battery forward until the lever on the top snaps in ...

Страница 26: ... switched on a warning signal sounds return to docking station switched off NO warning signal sounds Download and run the app see below A QR code and link to the app download are provided on the Quick Setup Guide Set up the WIFI connection see below Performance test 1 Is the battery properly inserted and can the battery be charged with the power adapter 2 Does the LED light work colour code see ch...

Страница 27: ...rts with entering SSID and password The SSID and password Fig 16 are automatically saved as an image on the e mark create and can be found in the Quick Setup Guide remember the password or save it in a secure location The password can be changed in the software Fig 15 Example test imprint with SSID and password If you are having trouble in setting up a connection refer to the troubleshooting chapt...

Страница 28: ...er use Otherwise the ink cartridge head dries out affecting print quality If the e mark create is not placed in the docking station immediately switched on a warning signal sounds return to docking station switched off NO warning signal sounds 6 Return the e mark create to the docking station immediately If the print quality is unsatisfactory complete a manual cleaning cycle or clean the print hea...

Страница 29: ... successful otherwise saving is interrupted Image saving The e mark create takes time to save the newly transferred image to the internal Flash memory During the saving time the Light Guide displays a continuous purple flashing LED Do not switch off the e mark create during the saving process otherwise the image will not be saved correctly A brief signal sounds at the end of the saving process 5 2...

Страница 30: ...mark create automatically detects the direction of movement indicated by a white LED to the right or left and starts printing A signal sounds when printing is complete end position reached Use the e mark create for printing as follows 1 Position the e mark create with the lugs on the left edge of the selected printing area The recesses in the lugs indicate the middle of the printing area Fig 18 Pr...

Страница 31: ...3 line imprints Proceed as follows 1 Starting from the left move the e mark create to the right until the signal sounds indicating the end of the line has been reached Fig 20 Multi line imprint procedure 2 Then move the e mark create downwards until the signal sounds indicating the next line has been reached 3 Move the e mark create to the left until the signal sounds indicating the end of the sec...

Страница 32: ...nds and the Light Guide displays a flashing red warning light A warning is also displayed in the app interface in online mode Return the e mark create to the docking station Fig 22 If the e mark create is switched off NO warning signal sounds Even when switched off the e mark create must always be placed in the docking station otherwise the ink cartridge print head dries out considerably affecting...

Страница 33: ... 23 Light Guide directions The colour LEDs 1 to 7 right angle RGB LEDs on the Light Guide indicate the e mark create operating modes depending on the colour light position and light pattern Fig 24 The white bright light LEDs 8 and 9 indicate the movement direction and light up through the viewing window rather than the Light Guide Light Guide and signal tone table Colour code flashing code directi...

Страница 34: ...y is charged between 0 and 49 LED 1 Red light Battery level indicator very low The device must be charged battery level lower than 10 LED 4A 4B 8 9 Flashing Red light front and side No ink cartridge inserted The ink cartridge must be inserted correctly LED 4A 4B 8 9 Flashing Yellow light front and side Wrong ink cartridge inserted The right ink cartridge must be inserted LED 7 Blue light WIFI conn...

Страница 35: ...must be returned to the docking station immediately LED 8 9 green flashing light left or right side During printing mode Printing to the right or left side A short signal sounds when the end of the imprint has been reached LED 3 5 2 6 green light Ready to print The e mark create has been removed from the docking station and powered up Ready for printing No lights e mark create switched off Battery...

Страница 36: ...bol Good WIFI connection WIFI symbol Poor WIFI connection WIFI symbol No WIFI connection Battery level display green Battery level between 41 and 100 Battery level display yellow Battery level between 20 and 40 Battery level display red Critical battery level below 20 Ink level display green Ink level between 40 and 100 Ink level display yellow Ink level between 20 and 40 Ink level display red Cri...

Страница 37: ...ons if the e mark create is rotated more than 90 Do not touch the e mark create print head Do not place on or immediately above light surfaces or clothing ink stains can be hard to wash out If ink gets into the print head rest pad it can stick together This may happen if the e mark create has just been removed from the docking station print head cleaning is activated and is returned to the docking...

Страница 38: ...g quality drops and or excessive ink can be seen on the print head wiping is required This cleans the print head Proceed as follows 1 Before starting the manual cleaning cycle place the e mark create on paper which can be disposed of after the cleaning cycle 2 In the app settings press Start quick cleaning to activate the print head cleaning 3 Slide the print head wiper out wiper rubber lip on the...

Страница 39: ... head with damp cloth 5 Place the e mark create on paper 6 Press Start quick cleaning again in the app 7 The e mark create is now ready for use again A test image can be printed to test the print quality NOTICE Do NOT wipe the print head with the wiper again after the second self cleaning cycle otherwise this will dry it out ...

Страница 40: ...u can start using the e mark create The display on your device may differ from the one illustrated here Button names may differ due to continuous improvement on the app For manual configuration of the WIFI connection see chapter 5 7 and for connecting with the USB cable see chapter 5 8 The software wizard helps you configuring your device Fig 30 Software wizard WIFI information 1 Select a language...

Страница 41: ...WIFI network to your e mark create 4 Press Continue without connection to e mark to continue without setting up the connection to the e mark create The e mark create can also be used without connecting to the app previous initial use still required through the app or with a USB cable connection to a computer 5 Then press Next 6 The e mark create is connected to your device via WIFI A test imprint ...

Страница 42: ...nnection ink and battery level Below you are able to step into your Queue or into the editor of the app 10 Press Queue to see the queue of imprints which are ready to be send to the e mark create o Press Add Imprints to add other imprints to the queue o Press X to clear an imprint out of the queue o The Start position lateral setting precisely positions an imprint using the lugs on the side of the...

Страница 43: ... settings on a computer smartphone or tablet The e mark create must be switched on Select the SSID on your e mark create in the WIFI settings on your mobile device click Connect and enter the password The actual illustration of the activated WIFI connection depends on the mobile device and the software installed and may differ from the example illustration below Fig 35 Example image of WIFI connec...

Страница 44: ... the print head Store batteries only when charged When stored for extended periods keep it in the original packaging or in the additionally available transport case to protect it It is recommended to activate the e mark create at least once a month to prevent the print head from completely drying out Batteries should be charged if required Complete the self cleaning process and make a test imprint...

Страница 45: ...s detected stop using the product If damaged please contact your distributor 6 1 Charging the battery Check the charge indicator light on the LED Light Guide see chapter 5 3 The rear LEDs flash red when battery charge is lower than 10 NOTICE The battery must not be deep discharged This may cause damage Fully charge the battery before an extended downtime period Proceed as follows to charge the dev...

Страница 46: ...ht Guide see chapter 5 3 yellow flashing next to the charging plug forwards continuously Charge indicator light battery charge between 0 and 49 battery charging green flashing next to the charging plug forwards continuously Charge indicator light battery charge between 50 and 99 battery charging continuous green light next to the charging plug Battery is fully charged 100 Charging stops automatica...

Страница 47: ...attery must never get wet Burning batteries can cause blow outs causing a battery to be blown away Battery fires give off extremely thick particularly toxic smoke Following extended periods in storage or before taking to a collection point the poles on lithium rechargeable batteries should be covered with adhesive tape to prevent short circuits Maximum possible storage e g in the original packagin...

Страница 48: ... Operating and Maintenance Manual Fig 39 Open and remove cover 2 Remove the battery from the battery compartment Fig 40 Battery 3 Press the lever on top of the battery to the rear Fig 41 Open battery compartment 4 Lift the battery and remove it 5 Open the lower sliding panel ...

Страница 49: ... panel Fig 43 Sliding panel open 6 Pull down the lower sliding panel Slide the underside of the e mark create in the direction of the arrow Press the panel downwards at an angle 7 Remove the old ink cartridge and dispose of responsibly Pull the ink cartridge to the rear using the ridges Remove the ink cartridge from the e mark create ...

Страница 50: ...cannot be removed without damaging the e mark create 8 Remove the new ink cartridge from the packaging and dispose of the packaging responsibly 9 Pull out the strip from the print head and dispose of responsibly Fig 45 Ink cartridge New original ink cartridges available from your distributors 10 Insert new ink cartridge Press towards the front end of the compartment Cartridge snaps in Fig 46 Inser...

Страница 51: ...lap cover Shut with a click The cover moves against the spring into the closed position in the opposite direction of the arrow Fig 47 Close lower flap cover 12 Insert battery Push towards the ink cartridge Press the battery forwards until the lever on the top clicks in Fig 48 Insert battery 13 Close cover Fig 49 Cover closed ...

Страница 52: ...ing could make electrical components damp causing injury to people through electric shock During cleaning work avoid any ingress of water steam or cleaning agent in the electrical components of the product Wipe down the product with a damp cloth All cleaning work on the product must be carried out by people who have read this Operating and Maintenance Manual and who are informed of the hazards tha...

Страница 53: ... Light Guide lights up red on the front Empty container symbol display in the app Ink cartridge empty Change ink cartridge See chapter 6 2 Unsatisfactory imprint colour gradient quality Parts of imprint missing and or imprint not straight Imprint too pale Individual thin lines are missing in the imprint Print head is slightly dried out Uneven surface Ink cartridge contact problem Ink cartridge emp...

Страница 54: ... almost empty Charge battery See chapter 6 1 Light Guide flashes red at front and side Empty ink level display in the app No ink cartridge inserted or not inserted properly Insert ink cartridge or check position See chapter 6 2 Light Guide flashes yellow at front and side Empty ink level display in the app Wrong ink cartridge inserted Insert an original COLOP ink cartridge Cannot remove ink cartri...

Страница 55: ...e docking station e mark create does not switch on Battery is completely discharged Charge device See chapter 6 1 The print head also needs cleaning depending on printing quality See chapter 5 5 e mark create does not charge Contact problem between e mark create and docking station or mains adapter Battery is completely discharged or defective Mains adapter defective Charge e mark create for sever...

Страница 56: ...arried out by a licensed electrician Contact the manufacturer for information on spare parts and procedures In case of returning the e mark create the contacts of the battery Fig 52 need to be covered A standard adhesive tape can be used for that Put the battery back into the e mark create and pack it ideally in its original packaging or in similar quality packaging Ensure that the e mark create i...

Страница 57: ...be ordered from the manufacturer More information is available here www e mark colop com WARNING Unauthorized repairs on the product may be dangerous Repairs should only be carried out on the product by an electrician Only original spare parts should be used All modifications to the product are prohibited Spare parts Ink cartridge Docking station black white Cover black white Battery black Power a...

Страница 58: ...urer and with corresponding legislation and regulations NOTICE Packaging materials paper plastic must be disposed of separately Dispose of components of the device in accordance with legislative stipulations Dispose of materials separately and send as much as possible away for recycling Electrical components of the product must be sent for recycling as waste of electrical or electronic equipment D...

Страница 59: ...ntacts Send electrical and electronic components away for recycling as electrical scrap in accordance with the Waste Electrical Electronic Equipment Directive WEEE WARNING Hazard from rechargeable batteries short circuit overheating fire The poles on lithium rechargeable batteries should be covered with adhesive tape to prevent short circuits before taking to a collection point Maximum possible st...

Страница 60: ...rmity with the essential requirements of EU Directive s and Regulation s 2014 53 EU 2011 65 EU 2015 863 EU by applying the following standards EU Directive s Reference of standard s and amendment s 2014 53 EU Article 3 2 Radio ETSI EN 300 328 V2 1 1 2016 Article 3 1 Safety EMC ETSI EN 301 489 1 V2 1 1 2019 EN 55032 2015 ETSI EN 301 489 17 V3 2 0 2017 EN 55024 2010 A1 2015 EN 62311 2008 EN 62368 1 ...

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