Problem
Possible Cause
Solution
Pilot won’t light
Cylinder valve is closed
Open valve
Blockage in orifice or pilot tube
Clean or replace orifice or pilot tube
Air in gas line
Pilot may take 1-2 minutes to light after a propane bottle
has been connected
Low gas pressure with Cylinder Valve
Cylinder is empty. Replace cylinder
fully open
Igniter fails
Use match to light pilot. Obtain new igniter and
replace
Heater control knob not fully
Depress heater control knob firmly in light position
depressed in pilot position when
when lighting pilot
lighting pilot
No spark at burner electrode
Use match to light pilot. If wire to electrode is
damaged - replace with new wire and/or carbon
across spark gap
Pilot won’t stay lit
Dirt built up around pilot
Clean dirt from around pilot
Connection between gas valve and
Tighten connection and perform leak check
pilot assembly is loose
Thermocouple is not operating
Tighten all thermocouple connections. Replace
correctly
if faulty
Burner won’t light
Gas pressure is low
Turn Cylinder valve OFF and replace cylinder
Blockage in orifice
Clear blockage
Control knob is not in ON position
Turn control knob to ON
Light won’t light
Gas pressure is low
Turn Cylinder valve OFF and replace cylinder
Blockage in orifice
Clear blockage
Control knob is not in ON position
Turn control knob to ON
Igniter fails
Use match to light pilot. Obtain new igniter and
replace
Burner flame is low
Gas pressure is low
Turn Cylinder valve OFF and replace cylinder
Outdoor temperature is less than 40° F
Use a full cylinder
and tank is less than 1/4 full
Supply hose is bent or kinked
Straighten hose
Control knob fully ON
Check burner and orifices for blockage
Carbon build-up
Dirt or film on reflector and burner screen
Remove blockage from burner screen holes and clean
burner screen inside and outside
Thick black smoke from
Blockage in burner or in light gas passages
Remove blockage and clean burner inside and outside
burner or light
Mantles light but dim
Faulty Regulator (First insure cylinder
Replace regulator
out when heater is
valve is fully open and that cylinder is
turned on.
not empty)
Pilot lights but Heater
Faulty Regulator (First insure cylinder
Replace regulator
flame is “lazy” or has
valve is fully open and that cylinder is
low output.
not empty)
13
Service
• Repair to gas passages and associated components should be done only by a qualified service person.
• Owner repair & service should be limited and performed only to the
following:
- Mantle replacement
- Glass replacement
- Reflector replacement
NOTE: Do not operate
heater below 0° F.
Troubleshooting
