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CERTIFICATE OF GUARANTEE - COINTRA GODESIA
COINTRA guarantees the appliances that it supplies in accordance with Act 23/2003 relating to guarantees when
selling consumer goods for a period of two years against any non-compliance that becomes apparent after
product delivery.
Unless proved otherwise, it is presumed that non-conformities that become apparent six months after delivery did
not exist when the goods were delivered
Spare parts will be guaranteed for a period of two years from the date the appliance is delivered. With the
exception of the heat exchanger (radiator), which is guaranteed for three years.
This guarantee is only valid for appliances sold and installed in Spanish territory.
SCOPE OF GUARANTEE
Unless proved otherwise, it is understood that the goods are compliant and suitable for the purpose for which they
are purchased provided the below conditions are met:
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The guaranteed appliance must correspond to one which the manufacturer specifically intends for Spain
and must be installed in Spain.
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Any parts that must be replaced will be determined by our OFFICAL Technical Support team, and will
always be Cointra original parts
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The guarantee is valid provided that normal maintenance operations are carried out as described in the
technical instructions supplied with the equipment.
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The consumer must inform Cointra that the goods are non compliant within two months of becoming
aware of this.
The guarantee does not cover incidents produced by:
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The electrical supply of the equipment through power generators or any other system that is not a stable
power grid with sufficient capacity.
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Products that have been repaired by any party other than Cointra’s OFFICIAL Technical Support team
and/or Cointra Godesia authorised staff.
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Corrosion, distortion, etc. caused by improper storage.
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Handling of the product by any party other than Cointra during the guarantee period.
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Assembly that is not in accordance with the instructions provided with the equipment.
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Equipment installation that does not respect prevailing Laws and Regulations (electricity, water, etc.).
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Defects in the electrical or water facilities, or insufficient flow, etc.
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Anomalies caused by improper treatment of water supplied to the equipment, corrosion caused by its
aggressiveness, badly carried out anti-scaling treatments, etc.
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Anomalies caused by the weather (ice, lightening, floods, etc.) as well as by erratic currents.
Due to improper maintenance, neglect or misuse.
The material replaced under the guarantee will be the property of COINTRA GODESIA
NOTE: You must complete all the information outlined in the Guarantee Certificate. The guarantee must be
validated immediately by indicating the date and sending it to COINTRA GODESIA
Each member of our OFFICIAL Technical Support team has the corresponding accreditation from Cointra. Demand
this accreditation in any dealings.
Any claims must be made to the competent authority in this matter.
