Troubleshooting
Printing Irregularities
Cycle power to reset printer, and run a print job again to see if problem
continues.
Note: Queued print jobs will be lost when power is turned off.
Label Jam
DISCONNECT POWER.
Open printer to remove jammed labels.
If needed, the cutter blade can be raised
and lowered manually with a small Phillips
head screwdriver. On 4-inch models, insert the
screwdriver at an angle through the slot at
location A. Use location B on 2-inch models.
Remove the media from the cutter, clean, and close.
Caution!
Do not attempt any further troubleshooting without first
contacting Cognitive Technical Support. Any tampering with the
printer may cause permanent damage and void the printer’s warranty.
Del Sol Cutter Specifications
The Del Sol Cutter is designed to cut between labels through the backing or
through receipt paper. Any other use of the cutter voids the warranty.
2" printer with cutter
(width includes label backing)
:
Minimum media width:
0.75"
Maximum media width:
2.32"
4" printer with cutter
(width includes label backing)
:
Minimum media width:
1.00"
Maximum media width:
4.25"
Use the Cognitive Programming Language commands, VARIABLE AUTOCUT
and PRESENT LABEL HALT, to specify label parameters (See Cognitive
Programmer’s Guide).
Contact Cognitive for all supply needs, including media and cleaning pens.
691 Corporate Circle, Golden, CO 80401
TEL 303-273-1400
1-800-525-2785 FAX
303-273-1414
www.cognitive.com
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Applicable Models:
DD2423, DT2423, DD42X3, DT42X3
100-205-01_B ©2003 Cognitive. All Rights Reserved.
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100-205-01
