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6-7 Cutter Error Trouble Shooting 

While using the cutter, paper jams may occur. Please follow the below steps to clean the paper jam. 
A socket head screw for adjusting the cutter is located on the bottom of cutter module, as shown in 
below illustration. 

 
Guillotine Cutter 
 

➢

 

Cleaning Steps 
Step.01         

Switch off the printer. 

Step.02         

Use a Philips screwdriver to turn the socket head screw and release the knife.

 

Step.03         

When you have cleared the paper jam, switch on the printer again. The cutter will   

automatically reset. 

 

 

 

 
 
 
 
 
 

 
Note 

*      Make sure power is off status before repairing.   
**    Labels should be at least 30 mm high to ensure correct functioning of the cutter

。

 

Adjusting position of the cutter 

 

Содержание BPH830i

Страница 1: ...BPH830i THERMAL LABEL PRINTER USER MANUAL BPH830i Rev A 2017 12 920 017311 00 User Manual Version Issue Date P N...

Страница 2: ...Instruction 25 Main Manu 25 3 5 Error Message 32 4 Installing the NetSetting software 37 4 2 The Interface of NetSetting 39 5 Barcode Printer Options 46 5 1 Pre step for Options Installation 46 5 2 C...

Страница 3: ......

Страница 4: ...asures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver...

Страница 5: ...quipment to avoid electrical shock For safety and warranty reasons ONLY qualified service personnel should open the equipment Do not repair or adjust energized equipment under any circumstances CAUTIO...

Страница 6: ...printer Package content and Logo style may vary per region Barcode Printer BPH830i Media Sample USB cable Quick Start Guide Ribbon Power Cord CD EU 1 5 inch 3 inch Adaptor Ribbon Shaft Label Roll Hold...

Страница 7: ...ight differed per Optional interface Paper Path Calibration Key USB 2 0 Power Plug Power Switch Top Cover Front Panel Touch Screen Power Key Feed Key RS 232 BT WiFi Optional USB HOST Parallel Optional...

Страница 8: ...ok Print Frame Hook Right Print Line Adjust Knob Right Ribbon Tension Adjust Knob Right Print Frame Hook Left Print Line Adjust Knob Left Ribbon Tension Adjust Knob Left Movable See Through Sensor Rib...

Страница 9: ...4 2 Barcode PrinterInstallation 2 1 Media Installation Lift up the top cover...

Страница 10: ...5 2 2 Printing Mechanism Opening Push the Print frame hook on the side to head up the print frame Lift up the print frame Print Frame Hook Right Print Frame Hook Left Push Push...

Страница 11: ...bon Shaft Install the empty ribbon core into ribbon shaft Stick the ribbon with the Ribbon Rewind units and rolling 2 3 cycles New ribbon roll Ribbon Shaft Ribbon Supply Ribbon Rewind Ribbon shaft Emp...

Страница 12: ...core into ribbon shaft Stick the ribbon with the Ribbon Rewind units and rolling 2 3 cycles Ribbon Supply Ribbon Rewind Follow the direction Follow the direction Ribbon shaft New ribbon roll Ribbon sh...

Страница 13: ...8 Install the Ribbon into the Barcode Printer Follow the below drawing to install the ribbon in position Rolling to flat surface Put the Ribbon Rewind Assy into position...

Страница 14: ...all the label roll stopper on the both side to make the media roller in position Label Holder Stand Follow the Arrow mark and No to assemble the stand Label roll stopper Media Spindle Label Roll Follo...

Страница 15: ...Following the arrow mark and No to put the label roll holder into position Step 2 Following the below arrow mark and direction to put the label roll into position Step 3 Put the label roll into label...

Страница 16: ...gh the label guide and then adjust the suitable label width according to See Through Sensor Reflective Sensor Label Guide Left Label Guide Right Outside Label Roll Installation Fanfold paper Installat...

Страница 17: ...ission cable in between PC and printer The cable might be differed according to option selected 4 After the media ribbon installation then power on the printer wait the status turned to ready BPH830i...

Страница 18: ...LLATION Step 02 The wizard will then ask you to make sure your USB and power cables are connected and that the power is turned on Then click NEXT Step 03 The next screen you will see is Install the Go...

Страница 19: ...you will see Installation completed Click NEXT to continue Step 05 You can also print a test label If don t print a test label the screen display as step 6 Note If you need more resources tools or ref...

Страница 20: ...15 Step 06 Once the installation is complete you can start to make and print labels with GoLabel or through the printer driver...

Страница 21: ...Click OTHER CHOICES to next screen and select PRINTER DRIVERS Step 02 Click INSTALL SEAGULL SCIENTIFIC WINDOWS DRIVER to next screen and click NEXT Step 03 Select I accept the terms in the license ag...

Страница 22: ...printer drivers and click Next Step 05 With a USB connection search models such as the right diagram printer device Specify your printer model and click Next Step 06 Enter the printer name you can use...

Страница 23: ...18 Step 07 Driver installation completed...

Страница 24: ...l size calibration function on the label stock Pause _ Feed key If you want to pause the printing just press the feed key then the printer will be on pause status besides the LCD will show Pause till...

Страница 25: ...20 3 2 LCD Operation Introduction...

Страница 26: ...21 0...

Страница 27: ...22...

Страница 28: ...23...

Страница 29: ...24 Label has been printed...

Страница 30: ...25 3 3 LAN Setting Operation Instruction Main Manu...

Страница 31: ...26...

Страница 32: ...27...

Страница 33: ...28...

Страница 34: ...Printer is Ready the LCD will display Ready And then the printer is ready to print If there is any error occur there will be Error Message shows on the LCD You could do the trouble shooting according...

Страница 35: ...rinter will now measure the label stock and store the label height Step 04 Once the printer has successfully measured the label stock it will print a self test label The contents of a self test printo...

Страница 36: ...C Button function is same as sending command S SENSOR if run during the printing the Print Job will be deleted and run media calibration Need to resend the print job after calibration C Button Calibr...

Страница 37: ...is any error occurred during the printing LCD will display the Error message and also buzzer as warning Please refer to below for the error status Operation Panel Status Operation Interface LCD Displ...

Страница 38: ...33...

Страница 39: ...34...

Страница 40: ...35 3 6 Connected with USB Devices...

Страница 41: ...36 Note...

Страница 42: ...or can be downloaded from official website To install the NetSetting please follow below steps Step 01 Insert the product CD in the CD DVD drive and click OTHER CHOICES button Step 02 Select ETHERNET...

Страница 43: ...38 Step 05 Once the installation is completed you will see the NetSetting icon on your desktop as right diagram...

Страница 44: ...am you will see the start page as left diagram Click the magnifier icon to search the printers which are connected via Ethernet port in you network environment as right diagram Step 02 There are six t...

Страница 45: ...et button to apply the settings and Refresh button to refresh the setting values NOTE To fully benefit from the NetSetting software you should be familiar with basic networking principles Please conta...

Страница 46: ...ned on printer The alert messages are sent by SMTP Simple Mail Transfer Protocol or SNMP Simple Network Management Protocol You can set or change the configurations of SMTP and SNMP on this Alert Path...

Страница 47: ...ication function you can decide which error cases need to be sent out to the operator Moreover the alert messages can be set to be sent by SMTP SNMP or both You can press Set button to apply the setti...

Страница 48: ...t or change the configurations of connected printer Most of key settings for the printer operation can be done by this setting page You can press Set button to apply the settings and Refresh button to...

Страница 49: ...printer commands in Input Command window and press Send Command button the commands will be sent to the printer For some commands that will return response message the message will be displayed in Out...

Страница 50: ...update the printer firmware just specify the file location of firmware file and press Start Download Firmware button The printer firmware then can be updated remotely In addition to the firmware upda...

Страница 51: ...options please follow the pre Step 1st 1 Power off Barcode Printer Please must be turn off the power before any options installation 2 Open the Top Cover Note Make sure the printer is power off status...

Страница 52: ...ter is under power off condition or the power cord is not plugged The linerless media is not available supported The maximum cutting width is 230 mm the minimum cutting height is 30 mm above If over t...

Страница 53: ...rinter Step 2 No 1 Release the TPH lock No 2 Follow the direction to open the print frame No 3 and 4 Take off the front panel Step 3 No 1 Connecting the cutter cable into printer No 2 Hook the Cutter...

Страница 54: ...i Module Installation 031 H83003 000 Step 1 Remove the rear plate Step 2 Install the WiFi module into the rear plate Step 3 Connect the cable into position and fasten the rear plate back to printer Wi...

Страница 55: ...into position and fasten the rear plate back to printer Parallel port cable connector position Step 2 Install the Bluetooth module into the rear plate Step 1 Remove the rear plate Step 2 Install the...

Страница 56: ...Label Dispenser 12 WiFi 2 Motor 13 Calibration Button 3 POWER 14 Ethernet Port 4 TPH 15 RS 232 Port 5 LCD panel 16 USB Port 6 Label Sensor See Through 17 USB HOST 7 Door Open 8 Label Sensor Reflective...

Страница 57: ...s before TPH replacement Step 1 No 1 Release the TPH lock No 2 Follow the direction to open the Print frame No 3 Remove the TPH cover screws Step 2 No 1 Follow the direction to roll down the TPH modul...

Страница 58: ...tment should be adjusted so that the print line is parallel to the center line of the roller Adjust the screw A to rotate one turn the print head displacement stroke is 0 5mm it is recommended to adju...

Страница 59: ...Adjustment Counter Clockwise Loosen the tension Clockwise Tighten the tension Clockwise Tighten the tension Counter Clockwise Loosen the tension 1 Lift up the top cover 2 Use the flat screw driver 1...

Страница 60: ...fespan of the print head Print Head Cleaning Steps Step 01 Switch off the printer Step 02 Open the printer cover Step 03 Release the printing mechanism and lift it Step 04 Remove the ribbon Step 05 To...

Страница 61: ...ly turn the adjustment screws for the print head to increase or reduce the print head pressure Do not screw it hard otherwise the machine will be broken Step 04 Turn the adjustment screws according to...

Страница 62: ...bon shield screws fully and restart the adjustment process Ribbon tension adjust screw Clockwise Tighten tension Counter Clockwise Loosen tension Counter Clockwise Loosen tension Clockwise Tighten ten...

Страница 63: ...illustration Guillotine Cutter Cleaning Steps Step 01 Switch off the printer Step 02 Use a Philips screwdriver to turn the socket head screw and release the knife Step 03 When you have cleared the pa...

Страница 64: ...bon residue Check for errors in the application software Check the ribbon for wrinkles Check the power supply Run a self test Section 3 2 and check the test print pattern to see whether the print head...

Страница 65: ...60 Appendix Printer Specification...

Страница 66: ...61 Appendix Communication Port Specification...

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Страница 72: ...67 Search Printer...

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Страница 80: ...75 BPH...

Страница 81: ...76 BPH830i...

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