Ver:1.1
s4 series user’s manual
42
6. Troubleshooting
6.1 LCD error message
LCD Displayed
Possible problem
Resolution
Improper sensor type
Ensure the sensor type, reflective or
see-through, is selected correctly
Label senor cable is
disconnected or loose
Reconnect or tighten up the sensor
cable
Sensor
windows
are
dirty
Clean the receiver sensors and
emitter sensor
Improper media sensor
position
Adjust the media sensor to correct
position
Label gap out
Load the continuous label,
but the label type is set to
Gap/notch or Mark type
Load the correct media or set the
label type to current using media
type
Label out
Label runs out
Reload new media roll
Ribbon runs out
Reload new ribbon roll
Ribbon out
Ribbon roll is not loaded
correctly
Ensure the ribbon supply and take
up core are fixed correctly
Cover open
Printer cover is open
Close the printer cover
Update fail
Firmware update fails
Re-update the firmware
TPH cable is disconnected
Connect the TPH cable
TPH fail
TPH is faulty damaged
Replace a new TPH
Check sum error
Firmware update fails.
Re-update the firmware
No cutter found
Cutter is not installed when
printing
Check if cutter is installed in printing
Cutter jam
Cutter jams when printing
Check if labels stick in cutter
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