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Code Blue

•

259 Hedcor Street

•

Holland, MI 49423 USA

•

800.205.7186

•

www.codeblue.com

GU-137-B

page 38 of 40

IP1500/2500

User Guide

10 Troubleshooting

TROUBLESHOOTING THE IP1500/2500 SPEAKERPHONE

The IP1500/2500 speakerphone is a network device. The following are tips for troubleshooting:

Power -

Ensure the power to your device is working and rated for 802.11af PoE specifications.

Ping Test -

This determines connectivity and the packet loss and latency time to and from your des

tination and the quality of your network connection to your IP1500/2500. If you receive no response

and PoE power is confirmed, contact your network administrator. You can also Ping from within the

phone towards your IP PBX to test that it can reach its registrar. See CLI Commands.

DHCP -

The IP1500/2500 is set up for DHCP by default. If you cannot determine the IP address of

your IP1500/2500, contact your network administrator.

Account -

Ensure your SIP or IAX2 account is set up correctly. Account username and password

must match the account credentials on your VoIP system. This is the most common mistake with

setting up SIP accounts.

Codec -

Ensure your codec settings on your VoIP system match the IP1500/2500 codec settings.

Firewall -

Firewalls commonly block or partially block VoIP calls. Check with your network adminis

trator if you cannot communicate with your IP1500/2500 from behind a firewall.

Contact information for Code Blue’s Technical Services and Support staff can be located at the end

of this Guide if you need further assistance troubleshooting your IP1500/2500 phone. Depending on

your issue, a firmware upgrade may be needed.

Содержание IP1500

Страница 1: ...800 205 7186 www codeblue com IP1500 2500 Speakerphones User Guide Configuration Operation ...

Страница 2: ...P1500 2500 Speakerphone 5 5 Provisioning the Phone 6 5 1 Determine the IP Address 6 5 2 Network Configuration 9 5 3 Configuring VoIP Settings 11 5 4 Configuring the System Settings 16 5 5 Configuring System Options and Scripts 20 6 CLI Command Line Interface 33 7 In Call Commands 34 8 Factory Reset 35 9 Compatibility 37 10 Troubleshooting 38 11 Regulatory Warranty 39 12 Technical Services and Supp...

Страница 3: ...oor applications These speakerphones are part of our Emer gency Signaling group of products that are built to meet the latest regulations withstand the harsh est elements and be proactive solutions for when you need them most This guide provides basic and advanced configuration information for obtaining the best performance with the IP1500 2500 speakerphone s IP1500 Surface Mount IP1501 Flush Moun...

Страница 4: ...speaker phone It is strongly recommended that the entire guide is read before configuring your IP1500 2500 speakerphone to ensure you get maximum performance Throughout this guide you will see the following two references Calling party This is the person activating the IP1500 2500 speakerphone by pressing a button Called party This is the person receiving the call from the IP1500 2500 typically a ...

Страница 5: ... 3 Was in the middle of a diagnostic test 4 Is currently in an information button 2 call Button 2 INFO or CALL buttons are typically utilized for placing informational calls Any action other than Button 1 activation is consider Non Priority calling and commonly utilized for director service student employee escort requests gate entry guest services and similar requests The IP1500 2500 speakerphone...

Страница 6: ...uration 1 Connect the IP1500 2500 speakerphone to your network The LED will flash momentarily and an audible beep will be heard out of the speaker to indicate the OS is loading The IP1500 2500 speakerphone will acquire IP Network settings from your DHCP server 2 Check your DHCP lease records or utilize a network scanner such as SoftPerfect s Network Scanner to match the MAC address of the IP1500 2...

Страница 7: ... order to load up the login dialog box C Enter user name admin and password admin and press ENTER 2 System Status Screen A Current session time before Auto Logout is executed B Clicking Renew will restart the timer to 10 minutes effectively keeping you logged in This state helps prevent others from logging in and taking over the session therefore erasing any unsaved changes made C Clicking Logout ...

Страница 8: ...ing Out Of The System 1 To log out of the IP1500 2500 speakerphone simply click on Logout under Session see far left hand column The speakerphone will also log you out automatically after 10 minutes You will be prompted for confirmation 2 Click OK to complete the logout process or Cancel to continue configuring your IP1500 2500 ...

Страница 9: ...et a static IP address 1 Click on the Network menu item under Network Setup see far left hand column 2 Under General click on Static IP for Connection Type 3 Enter your desired IP settings under Static IP Address 4 Once you have entered your settings click on Save Changes Note that if you have moved your IP1500 2500 to a network your PC cannot access you will have to configure your PC to access th...

Страница 10: ... see far left hand column 2 Then click on the VLAN Enabled check box in the VLAN section and select your desired VLAN ID and User Priority 3 Once you have entered your settings click on Save Changes Note that if your PC cannot access the new VLAN you will have to correct this problem before continuing configuration as you will lose access to the IP1500 2500 If you wish to disable VLAN support and ...

Страница 11: ...lities are also built in for helping traverse firewalls when connecting the unit outside of the hosting network Configuring VoIP Accounts The IP1500 2500 speakerphone can register to VoIP systems using either the SIP or IAX protocols and has the ability to register to two separate VoIP systems simultaneously to provide redundancy Each of the IP1500 2500 s two accounts available under VoIP Setup as...

Страница 12: ...s is the same as the domain you can leave this field blank For Outbound Proxy Port enter an IP port number the IP1500 2500 will send outbound calls to Typically this should be left at 0 For Registration Lifetime enter the time in seconds the IP1500 2500 will request that its registration be valid for The IP1500 2500 will automatically re register before this time period expires Check Keep Alive if...

Страница 13: ...name of the extension For Domain enter the domain the IP1500 2500 will use in its IAX address For Registrar enter the address of the IAX server the IP1500 2500 should register and send outbound calls to If this is the same as the domain you can leave this field blank For Registrar Port enter an IP port number the IP1500 2500 will register and send outbound calls to Typically this should be left at...

Страница 14: ...system but you can use Codec Selection to specify a list of preferred codecs that will be offered in negotiation To add codecs to the Preferred list highlight them in the Available list and click Add To remove codecs from the Preferred list highlight them and click Remove To change the order preferred codecs are offered highlight them and click either Move Up or Move Down to reorganize them Note t...

Страница 15: ...Guide Configuring Advanced Settings The IP1500 2500 speakerphone can be configured to utilize a STUN server for transversal of fire wall devices for the setup of a VoIP call 1 Click on Advanced under VoIP Setup see far left hand column to configure the STUN server IP address and Port 2 Upon completion click Save Changes ...

Страница 16: ...IP1500 2500 User Guide 5 4 Configuring the System Settings The IP1500 2500 speakerphone system administration is provided under the System Settings dia log which allows you to change the following Administrative Logon Credentials Syslog Service Reporting Secure HTTP Server Date and Time Upgrade Firmware ...

Страница 17: ...Password and again in the Confirm box to change these parameters The IP1500 2500 can send RFC 5424 Syslog messages to a Syslog server by specifying it in the Syslog section Note that Syslog messages are only useful for advanced troubleshooting and are not intended for general monitoring A new private key and certificate can be uploaded to the IP1500 2500 s Secure HTTP Server if you do not wish to ...

Страница 18: ...erphone date and time are managed by 1 Clicking Date Time under System see far left hand column Under the Set Date Time section you can manually set the Date Time Daylight Savings if applicable and Time Zone 2 To automatically synchronize with an NTP Network Time Protocol server check Enabled and enter the IP or URL of the NTP server i e Server Address 3 Click Save Changes ...

Страница 19: ...Select Upgrade Firmware under System see far left hand column 2 Click Browse or Select File and select the appropriate firmware file 3 Click the Upgrade button 4 The IP1500 2500 speakerphone will update automatically back up the new firmware and reboot Once this is complete your new firmware will be in use and should be displayed next to Current Version Note Firmware version is also reported in th...

Страница 20: ...ced diagnostics enhanced with advanced scripting capabilities provide for flexible configurations Batch Configuration The IP1500 2500 speakerphone can be configured from a TFTP server e g UPD 1 Click on Batch Configuration under Code Blue see far left hand column 2 Enter the TFTP Server IP address and TFTP Server Port 3 Click on Fetch Configuration to pull the configuration files from your TFTP se...

Страница 21: ...e by 1 Clicking Numbers under Code Blue see far left hand column 2 Enter the extension i e SIP account user extension number Choose which account this extension number will be related to Enter a description for this extension See account reference on page 15 3 Select the green plus sign to add the number 4 To delete a number simply click the red X 5 Select the green check mark when prompted Are yo...

Страница 22: ... to finish During the upload process the screen will display Uploading file At this point do not refresh the page or click away from the page or the file will not be uploaded Once the file upload is complete you will see Download Recording and a new line for uploading additional recordings 5 To delete a number simply click the red X 6 Select the green check mark when prompted Are you sure The IP15...

Страница 23: ... enable Toggle State when used in an Action Script When Momentary toggle choice has been selected the called party now has the ability to activate the aux output remotely for the time period chosen via DTMF tones from their phones keypad Note Momentary toggle is intended for remote control use by the called party It s important to understand that scripted use of the aux output not be used on any a...

Страница 24: ...In to change settings 4 The Aux Output 1 check box when checked will enable the Aux Output 1 on incoming call and is disabled when incoming call is terminated This feature was not intended to be used with Aux Outputs configured with the momentarily toggle Hardware Settings Dialog choice The IP1500 2500 can also be configured with a standard location message 1 Click on the down arrow next to Locati...

Страница 25: ...Hardware Settings Ensure the IP1500 2500 features are represented in the Hardware Settings portion of the GUI Diagnostic Settings When using remote monitoring services for example SNMP Server service or Code Blue s ToolVox Server w UPD application the IP1500 2500 will send SNMP traps or use the Action Scripts to generate calls to a monitoring service and play pre recorded messages as a notificatio...

Страница 26: ...ct another phone number Click on the Save Script button This completes the basic programming needed to place a call Other Basic Script Choices Scripting in the IP1500 2500 allows for non phone call scripting to be programmed to meet unique needs of the customer 1 For example use Button 1 Pressed as seen in the example Basic Call 2 Instead of choosing Place Call select Control Aux Output 3 By defau...

Страница 27: ... of button 1 5 Next click on Save Script This script is now ready to be tested Touch Button 1 to test Combining Multiple Actions in One Script Advance Programming The following example would be the most common configuration deployed 1 Using Action Scripts Script for Button 1 Pressed Add the following as seen in the example A Control Aux Output Enable B Place Call with messages for Calling party an...

Страница 28: ...strator sets up which numbers will be attempted and the order The administrator could choose multiple numbers stored in Numbers or the same number can be repeated many times If not answered then Call Select additional numbers to be dialed Dialing Answer Timeout The default time is 60 seconds and can be stepped down to as little as five seconds before the call attempt times out Maximum Call Duratio...

Страница 29: ...normal two way conversation mode or Hang Up and reset the IP1500 2500 Note In this feature it is prohibited to use the same exact message in both local and remotely se lection In Call Commands The default is Enabled All Remote Control DTMF tone commands are available for use by the called party The alternate choice is Disabled effectively locking out all DTMF tone commands from the Called Parties ...

Страница 30: ...ion script with a single dial step with call first number and if not answered then call second number Use outcomes dependent on the network 1 If server 1 is considered registered and responds the call goes through to server 1 immediately 2 If server 1 is considered registered and unresponsive it will be tried for the time listed in Dialing Answer timeout but no more than 30 seconds then server 2 w...

Страница 31: ...mple Gate or Door Control Either output can be configured to activate upon the called parties use of the DTMF keys 4 or 5 on His or Her phone for a predetermined time period needed by the Gate Mechanism example 4 seconds Setting up Auxiliary Output 1 to Momentarily Toggle for 4 seconds Aux Output Momentary Toggle is best used for remote control operations and should not be com bined with Scripted ...

Страница 32: ...sting is disabled by default and enabling will show a number of reoccurring test routines The microphone is supported by the speaker s ability to generate tones at the schedule intervals The test consists of beeps from the speaker which will be received by the microphone The maximum number of beeps 10 beeps Once the microphone detects the beeps the test is complete until the next scheduled test is...

Страница 33: ...3 if unsure Login is the same as through the Web GUI admin admin You can type help to see a list of available commands The most commonly used Format c codeblue Using this command you format the phone and return it to factory default This command must then be followed up with a reboot Reboot Make the phone reboot Ping IP Address or Domain Name Ping the IP PBX to see if the phone can reach its regis...

Страница 34: ...in General Settings 3 Deactivate Call Timer Deactivates the Maximum call duration timer setting in the operational script currently running 4 Activate Deactivate Auxiliary 1 Toggle Auxiliary 1 state activate or deactivate 6 Mic Volume Up Increase the microphone gain used to increase the Called party volume 7 Mic Volume Down Decrease the microphone gain used to decrease the Called party volume 8 Sp...

Страница 35: ...set 4 5 Long Reset Hard Reset sets everything back to default 2 3 Short Reset Resets network configuration Unplug the RJ45 from the PoE switch port Unplug button and disconnect the LED harness Short the appropriate 2 pins together for short or long reset see pic below Plug the RJ 45 back into the PoE switch port Upon hearing two short beeps unit has been reset Wait 10 seconds for phone to reboot U...

Страница 36: ...the unit you can default the unit through the command line Using Windows Telnet Open IP Address port Enter Username admin and Password admin At the prompt type advanced At the prompt type format c codeblue After successfully formatting the phone type reboot Code Blue Technical Support 800 205 7186 Technical support hours are from 8 a m to 5 p m Monday through Friday Eastern Standard Time ...

Страница 37: ...is compatible with IP Gateways and PBXs that can register third party SIP devices to them You must verify that the IP PBX you are registering the IP1500 2500 to can handle third party SIP devices whether through licensing and or Hardware add ons Some examples of mainstream IP PBXs the IP1500 2500 has registered to as a third party SIP device are Avaya Asterisk Cisco Call Manager Nortel and many ot...

Страница 38: ...at it can reach its registrar See CLI Commands DHCP The IP1500 2500 is set up for DHCP by default If you cannot determine the IP address of your IP1500 2500 contact your network administrator Account Ensure your SIP or IAX2 account is set up correctly Account username and password must match the account credentials on your VoIP system This is the most common mistake with setting up SIP accounts Co...

Страница 39: ... 61000 4 6 2007 EN 61000 4 8 1993 A1 2001 EN 61000 4 11 2004 EN 61000 3 2 2006 A1 2007 EN 61000 3 3 2008 USA CFR 47 Part 15 CANADA ICES 003e Warranty Code Blue Corporation provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Code Blue s standard warranty language as well as information regarding support for this produc...

Страница 40: ...page 40 of 40 IP1500 2500 User Guide 12 Technical Services and Support For additional support please feel free to contact Code Blue s Technical Services and Support Staff at tss codeblue com or 800 205 7186 Opt 3 8 a m to 6 p m Monday through Thursday and 8 a m to 5 p m Friday Eastern Time ...

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