16
After Sales Support
1300 663 907
Model Number
HE115020
03/2015
Repair and Refurbished Goods
or Parts Notice
Unfortunately, from time to time, faulty products are manufactured which need to be returned
to the Supplier for repair.
Please be aware that if your product is capable of retaining user-generated data (such as files
stored on a computer hard drive, telephone numbers stored on a mobile telephone, songs
stored on a portable media player, games saved on a games console or files stored on a USB
memory stick) during the process of repair, some or all of your stored data may be lost.
We recommend you save this data elsewhere prior to sending the product for repair.
You should also be aware that rather than repairing goods, we may replace them with
refurbished goods of the same type or use refurbished parts in the repair process.
Please be assured though, refurbished parts or replacements are only used where they
meet ALDI’s stringent quality specifications.
If at any time you feel your repair is being handled unsatisfactorily, you may escalate your
complaint. Please telephone us on 1300 663 907 or write to us at:
Winplus Australasia
PO BOX 537
Bayswater Business Centre
Bayswater, VIC 3153
Winplus Help Desk 1300 663 907
(Operating Hours: Mon-Fri 08:30AM to 6:00PM)
[email protected]
www.winplus.com.au
ANDROID MEDIA PLAYER
AFTER SALES SUPPORT
YEAR
WARRANTY
1
MODEL: HE115020 PRODUCT CODE: 49560 03/2015
1300 663 907
AUS
Question
Solution
I’m stuck at a screen
that asks for my ‘XBMC
Variant’?
As XBMC has a number of versions, this may have occurred
due to updating to a different XBMC version, or due to
an update in the ‘XMBC Launcher’ app. Select the XBMC
version that you are using, in most cases: “XBMC (Official)”
I no longer want XBMC
to start when I turn on my
AMP Box. Is this possible
to do safely?
Follow the steps outlined in Adjusting Android Settings.
Navigate to ‘Apps’ in the Android Settings and select ‘XMBC
Launcher’. Scroll down to the section, ‘Launch by Default’
and select ‘Clear Defaults’. The next time you press the
home button on the remote, you will be prompted to select
between which launcher you wish to use. Select ‘Launcher’
and ‘Always’. Selecting ‘Clear Defaults’ on the current
launcher will allow you to change the default launcher again.
Why doesn’t the power
button turn off the unit?
This occurs if the soft power button is pressed in XBMC
home page. As XBMC is a universal app and does not
accommodate for all hardware configurations.
I can’t navigate in certain
apps that are installed
As most apps are designed for touch screen and not a
remote. Therefore please trying using the “mouse mode” by
pressing mouse toggle or connecting a mouse to the USB
port.
There is no Audio
Some TVs have different configurations for HDMI signal.
Please go to in XBMC -> Programs -> Android Apps ->
Setting -> Sound and change output configuration to suit
your TV. i.e. Some TVs have Surround sound decoding and
will work with “pass through” enabled. If in doubt please
contact the TV supplier for technical support.
Advanced Features
As the device runs using Android, a number of advanced
features are available to customise the AMP TV to suit your
needs.
For Kodi information, please refer to;
http://www.kodi.tv/ or http://www.kodi.wiki/
For Android Operating System information, please refer to;
http://www.android.com/
For further AMP TV updates and information, please refer to;
www.winplus.com.au/
FAQs
HE115020 - Media Player Manual.indd 16
15/01/2015 11:59 am
