18
After Sales Support
1300 663 907
Model Number
HE315035
10/2015
Question
Solution
Why is my USB
Storage not being
recognised?
If the USB Storage you are attempting to use is USB Powered, there is a
possibility that AMP - 4K may not be able to fully power it. Try using an AC
powered drive. If the USB storage you are using is formatted for Mac, it will
also not work. Please try using a FAT32 formatted device
Can I install other
Android Apps?
Using the Home Screen, navigate to “Apps”, then select “Google Play”
I can’t wake my
media player from
Sleep Mode.
At times the media player may power off fully in order to reduce the amount
of power consumed. In this case, simply unplug the power adaptor and plug
back in
The Play/Pause
button is not
working?
Whilst in KODI Video Player, press the “OK” button to show the Play, Pause
and Stop menu
Why doesn’t the
power button turn off
the unit?
This occurs if the soft power button is pressed at the KODI home page.
As KODI is a universal app and does not accommodate for hardware
configurations
I can’t navigate in
certain apps that are
installed
Most apps are designed for touch screen and not a remote. Therefore,
please trying using the “mouse mode” by pressing the mouse toggle or
connecting a mouse to the USB port
There is no Audio
Some TVs have different configurations for HDMI signal. Please go to in
to Settings -> Android Apps -> Settings -> Sound and change output
configuration to suit your TV. i.e. Some TVs have Surround sound decoding
and will work with “pass through” enabled. If in doubt please contact the TV
supplier for technical support
Why does the TV go
black when changing
to 4K Output?
Your TV may not be able to receive a 4K signal - refer to your TV’s manual for
details
Advanced Features
As the device runs using Android, a number of advanced features are
available to customise the AMP - 4K to suit your needs
For Kodi information, please refer to;
http://www.kodi.tv/ or http://www.kodi.wiki/
For Android Operating System information, please refer to;
http://www.android.com/
For further AMP - 4K updates and information, please refer to; www.winplus.
com.au/
FAQs
Repair and Refurbished Goods
or Parts Notice
Unfortunately, from time to time, faulty products are manufactured which need to be returned
to the Supplier for repair.
Please be aware that if your product is capable of retaining user-generated data (such as files
stored on a computer hard drive, telephone numbers stored on a mobile telephone, songs
stored on a portable media player, games saved on a games console or files stored on a USB
memory stick) during the process of repair, some or all of your stored data may be lost.
We recommend you save this data elsewhere prior to sending the product for repair.
You should also be aware that rather than repairing goods, we may replace them with
refurbished goods of the same type or use refurbished parts in the repair process.
Please be assured though, refurbished parts or replacements are only used where they
meet ALDI’s stringent quality specifications.
If at any time you feel your repair is being handled unsatisfactorily, you may escalate your
complaint. Please telephone us on 1300 663 907 or write to us at:
Winplus Australasia
PO BOX 537
Bayswater Business Centre
Bayswater, VIC 3153
Winplus Help Desk 1300 663 907
(Operating Hours: Mon-Fri 08:30AM to 6:00PM)
[email protected]
www.winplus.com.au
AMP - 4K
AFTER SALES SUPPORT
YEAR
WARRANTY
1
MODEL: HE315035 PRODUCT CODE: 51490 10/2015
1300 663 907
AUS
