Cochlear Nucleus 6, Руководство пользователя

Страница: 18 / 20

18
General
Q: How do Cochlear
™
products work with ReSound
Hearing Aids?
A: ReSound wireless compatible hearing aids and Cochlear
wireless compatible sound processors share a common 2.4 GHz
platform. This allows wireless accessories to stream audio to
a Cochlear Sound Processor fitted to one ear and a ReSound
wireless compatible hearing aid fitted to the other ear. The
same audio stream is directed simultaneously to both devices.
Q: What audio wireless accessories stream to both a ReSound
Hearing Aid and a Cochlear device?
A: The TV Streamer, Phone Clip and microphones can stream
to both a compatible ReSound Hearing Aid and Nucleus 6
Sound Processor. There are up to 3 channels available for the
microphones and TV Streamers. The Phone Clip is an automatic
streaming device and is made for single use.
Q: If I already have a ReSound wireless accessory (TV
Streamer 2, Phone Clip+, Multi Mic or Micro Mic) do I
need a Cochlear wireless accessory as well?
A: If you already have a ReSound wireless accessory, that
accessory may work with a compatible Cochlear
™
product. If
you already have a Cochlear wireless accessory, that accessory
will work with compatible ReSound Hearing Aids. A software
upgrade may be required for Nucleus 6 Sound Processors to
ensure compatibility.
Q: Can the Phone Clip from Cochlear or ReSound, stream
phone calls to both devices?
A: Yes, the Phone Clip can be paired with both devices and thus
streams phone calls to both. The important thing to note is the
order of operation when pairing both devices. For Nucleus 6
Sound Processor users, the program button and mute button
are not functional on the Phone Clip.
Q: Can the remote control from Cochlear or ReSound control
both devices?
A: No, the remote controls will only work with their
respective devices.
Q: How do you pair both a ReSound Hearing Aid and a
Nucleus 6 Sound Processor to wireless accessories?
A: To pair to Nucleus 6 Sound Processor, follow the simple
instructions that came with the accessory. Video tutorials
can be located at: www.Cochlear.com/us/wireless
NOTE: During the pairing process the ReSound Hearing Aid
must be paired first followed by the Cochlear
™
Nucleus
®
6
Sound Processor.
Q: If there is a problem with a wireless accessory, which
company should I contact?
A: If it is a Cochlear
™
supplied and branded product, contact
Cochlear Americas for support at 1 800 483 3123. If it is a
Resound branded product, contact ReSound for support at
1 800 248 4327.
Q: If there is a problem programming a wireless accessory
for a customer with both a Cochlear hearing device and a
ReSound Hearing Aid, who should I call?
A: You should call Cochlear’s Support at 1 800 483 3123 to receive
support on pairing issues to a Cochlear product.
Q: If I get a new or repaired Nucleus 6 Sound Processor, will
I have to re-pair to my Wireless Accessory (s) with my
new processor?
A: Yes. If you receive a new processor you will need to re-pair your
wireless accessory (s) . If you receive a repaired processor, you
may need to re-pair depending on the work done.
Q: Am I able to use the Nucleus Monitor Earphones to check
if my child’s accessory is working?
A: Yes, the Monitor Earphones can be used on the CP910 processor
while streaming to listen to the audio input. (The CP920 does
not support the use of the Monitor Earphones.)
Q: Does the Wind Noise Reduction (WNR) feature work when
streaming through the Wireless Accessories?
A: Yes, WNR will operate on the processor microphone only, when
wind noise is detected, to reduce any environmental wind noise.
It will not operate on or affect the audio streaming through
the wireless accessory. Note however that in this scenario the
Wind icon will not show on the RA or be logged in data-logging.
Note this operation ( and indeed all mixing behavior with wireless
accessories ) is the same as when mixing another accessory or
telecoil with the N6 processor.