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Troubleshooting
Other possibilities:
Static or other external interference may cause the player to function abnormally.
Insert a paper clip or pin into the reset hole to reset the player so that normal
operation can resume. If you are still having problems, then disconnect the power to
the PMP and consult a qualified technician.
Electromagnetic interference may cause errors or abnormal behavior to the player,
please reset the player or reinsert the USB cable.
If you need assistance with this product, please contact technical support.
1-800-681-2629 or 718-416-3197
Monday-Friday 8:00 AM - 11:00 PM EST
Saturday and Sunday 9:00 AM - 11:00 PM EST
You can also reach us by e-mail at [email protected]
Symptom
How To Check
The LCD screen is black
l
Make sure that the power is turned on.
l
Make sure the LCD OFF/NORMAL/LOCK switch is
not switched to LCD OFF.
l
Make sure that file format is supported by the PMP.
The LCD screen is too
bright or too dark
l
Adjust the brightness of the image in the display
setup menu.
The player does not work
l
Make sure that the file is supported by the PMP.
There is no sound in the
speakers
l
Check if the volume is turned down or the
earphone s are connected.
l
Make sure that the PMP is not in standby mode.
l
Check if the compressed audio file format is MP3 or
WMA
Play a section repeatedly
and can not continue .
l
Make sure that the file was not damaged.
There is no function when
pressing buttons
l
Make sure the LCD OFF/NORMAL/LOCK switch is
not switched to LOCK.