Common Troubleshooting
Problems
Possible Solutions
No Power
*The Battery level may be too low. Charge the unit.
*Ensure that the HOLD button is turned off.
*Reset the unit.
Music Freezes
*The file(s) are corrupted or damaged.
*Make sure your WMA file(s) are not DRM protected.
*Unsupported file format (ACC, WAV, M4A…Etc.)
No sound after file transfer
*Make sure your WMA file(s) are not DRM protected.
*Ensure that the headphone is attached securely to the
player.
*Unsupported file format (ACC, WAV, M4A…Etc.)
My computer does not recognized
by the MP3 Player
*Check the connections.
*Switch USB ports.
* Do Not use a USB extension cable
Video Conversion Error
*Ensure that the original file plays on your computer, If not,
then you will need to obtain the codec for that file.
*Unsupported format
Video Issue
*Re-encode the video.
*Play the video file on your computer to confirm that the file is
not corrupted.
*Re-encode the file using the Load Processing setting file
“QCIF” or “QCIF-plus”.
*Ensure that the original file plays on your computer, If not,
then you will need to obtain the codec for that file.
HDD Error
*Problem lies with the ribbon cable connected to the hard
drive. Ribbon cable is loose.
If
you are still having difficulties with your MP3 player, please contact Customer
Care, Hours of operation, Monday-Friday 8:00 AM – 8:30:00 PM EST, Saturday and
Sunday 9:00 AM – 5:30 PM EST. You can also reach us online at
or
1-800-727- 3592
