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Troubleshooting Guide
If your cordless phone does not seem to operate properly, please check the fol-
lowing and refer to the appropriate sections in this booklet for detailed informa-
tion:
•
The phone is dead; no indicator lights are on: Are the power cord
and telephone cord connected?
•
Handset beeps during conversations or when away from the base: The
batteries need recharging; return the handset to the base for overnight re-
charging.
•
Hearing poor audio or added interference during calls: Don’t cover the
top
section of the handset with your hand or rest the phone on your
shoulder. This blocks the special internal Cobra INTENNA handset an-
tenna.
•
Handset disconnects, loses performance and/or beeps three times when
in use away from the base: You may be out of range or your batteries
may need recharging. Move closer to the base and/or recharge batteries.
•
Unable to make a call due to interference: Move center closer to the
base unit and change channels.
•
Handset won’t work after a power outage or after disconnecting phone
from AC power and then reconnecting it: Return the handset to the
base for about five seconds to automatically reset the security coding and
channel selector.
For technical assistance, please call our Automated Help Desk which can assist you by
answering the most frequently asked questions about Cobra products.
(773) 889-3087
24 hours a day, 7 days a week.
A Consumer Service Representative can be reached through
this same number 8:00 am - 8:00 pm, Monday through Friday, CST.
Technical assistance is also available on-line in the Frequently Asked Question (FAQ)
section at www.cobraelec.com or by e-mail to [email protected]
IF YOU THINK YOU NEED SERVICE CALL 1-773-889-3087
“If your product should require factory service please call Cobra first before send-
ing your unit in. This will ensure the fastest turn-around time on your repair.”
You may be asked to send your unit to the Cobra factory. It will be necessary to
furnish the following in order to have the product serviced and returned.
1. For Warranty Repair include some form of proof-of-purchase, such as a
mechanical reproduction or carbon or a sales receipt. If you send the origi-
nal receipt it cannot be returned.
2. Send the entire product. For example—must include base, handset, cords
and power adapter furnished with the product.
3. Enclose a description of what is happening with the unit. Include a typed or
clearly printed name and address of where the unit is to be returned.
4. Pack unit securely to prevent damage in transit. If possible, use the original
packing material.
5. Ship prepaid and insured by way of a traceable carrier; such as United Parcel
Service (UPS) or First Class Mail; to avoid loss in transit to Cobra Factory
Service, Cobra Electronics Corporation, 6500 W. Cortland St., Chicago, IL
60707.
6. If the unit is in warranty, upon receipt of your unit it will either be repaired or
exchanged depending on the model. Please allow approximately 3 to 4
weeks before contacting us for status. If the unit is out of warranty a letter will
automatically be sent informing you of the repair charge or replacement
charge. If you have any questions, please call 1-773-889-3087 for assistance.
REGISTERED WITH THE FCC
Please note: This cordless telephone operates under part 15 and part 68 of FCC
rules. Operation is subject to two conditions: 1) It may not interfere with radio
communications, and 2) It must accept any interference received, including that
which may cause undesirable operation. See the Operational Features section of
this booklet for ways to reduce interference.
Your telephone company is required by the Federal Communications
Commission to allow you to connect FCC registered telephones to their lines.
The FCC requires you to provide information, if requested by the local telephone
company, about the connection of an FCC registered telephone to their lines.
They may ask you for the FCC registration number and ringer equivalence num-
ber (REN), both of which are on the bottom of the base. They may also ask for
the Universal Service Order Code (USOC) number which is RJ-11C. It is illegal
to use this phone on a party line or to connect it to a coin-operated telephone.
