15
This section provides an easy reference guide to the more common problems that may occur during
operation of your equipment. This fault finding guide is intended to help you accurately diagnose and
correct problems with your equipment.
Although this section covers the most common problems reported, you may encounter a problem not
covered in this section. In such instances, please contact your local authorised service agent who will make
every effort to help you identify and resolve the problem. Please note that the service agent will require the
following information:-
Model Code and Serial Number of appliance. (Both can be found on the Rating Plate located on
the appliance).
Cooktop Open Burners
Fault
Possible Cause
Remedy
Main burners will not light.
No gas supply.
Wrong size or blocked injectors.
Obstruction in main burner.
Incorrect gas supply pressure.
Faulty gas control valve.
Ensure gas is connected and
turned on (bottles not empty).
Call service provider.
Call service provider.
Call service provider.
Call service provider.
Main burners go out when control
knob released.
Releasing knob before
thermocouple is heated.
(FF & PF Burners only).
Thermocouple incorrectly
positioned.
Thermocouple faulty.
Gas valve magnet faulty.
Hold control knob in for longer
(10 secs) after lighting the burner.
Call service provider.
Call service provider.
Call service provider.
Low fire rate too high.
Incorrect supply pressure.
Low fire adjustment incorrect.
Call service provider.
Call service provider.
Burner goes out when set to ‘Low’
position.
Incorrect supply pressure.
Low fire rate set too low.
Call service provider.
Call service provider.
Main burner flame incorrect colour
(yellow / wavy).
Incorrect gas pressure.
Incorrect injector size.
Obstruction in main burner.
Call service provider.
Call service provider.
Call service provider.
Pilot goes out when gas control
knob released. (PF Options only).
Releasing knob before the
thermocouple has heated.
Pilot flame too small.
- Gas pressure too low.
- Partially blocked pilot injector.
Thermocouple connection to gas
control is loose or faulty.
Thermocouple faulty.
Electromagnet in rear of gas
control unit is faulty.
Hold knob in for at least 20 seconds
following ignition of pilot.
Clean or replace pilot injector.
Call service provider.
Call service provider.
Call service provider.
Call service provider.
