Troubleshooting basics
98-175666-A
Chapter 6: Service
6-3
6.4 Troubleshooting basics
6.4.1 Overview
This section describes an initial check of the primary functions of the SAILOR XTR Ka
system, and provides some guidelines for troubleshooting. Generally, if a fault occurs
without any obvious reason, it is always recommended to observe the LEDs and the BDU
display showing the active events. Possible failure states are shown in the web interface and
the display of the BDU:
• SAFE MODE (e.g. hardware error, missing communication link between the ADU and
BDU, excessive ship motion)
• ADU POST error (hardware error)
• BDU POST error (hardware error)
For a list of all the error messages and warnings, see Appendix F.
6.4.2 Administrator password forgotten
If you do not know the administrator password you can get temporary access (1 hour) to
the system.
Do as follows:
1. On the BDU keypad, push and hold the
left arrow key
for 5 seconds.
2. Wait for the very short display of
Local administration
, followed by the event text:
0807F-0 WARNING Local administration enabled.
This will give you temporary administrator access
for 1 hour or until next restart
.
3. Open your browser and access the web interface.
4. Enter user name:
admin
(no password is required).
The
Dashboard
is displayed.
5. To create or change the password select
Settings > User administration
.
6. Click on the pencil-shaped icon next to
Admin
.
7. Type in the new administrator password (minimum 8 characters) and click
Apply
.
The web interface shows the
Dashboard
page.
6.4.3 To verify that the antenna can go into tracking mode
In case there is no RX lock on the connected VSAT modem you can activate a VSAT profile
using the generic modem to verify that the transponder data used during calibration are
received correctly. If the SAILOR XTR Ka can go into tracking mode it is most likely not
defective.
1. Go to
Settings
>
VSAT profiles
.
2. Activate a VSAT profile that is used for azimuth calibration. This is a satellite profile that
uses the VSAT modem profile
Service & Calibration
.
Note
Accessing the BDU with the local administration function does not change
the current administrator password.
