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9926-xHtoS-OM (V1.2)

9926-XHTOS PRODUCT MANUAL

3-31

Operating Instructions

Troubleshooting

Troubleshooting

This section provides general troubleshooting information and specific
symptom/corrective action for the 9926-xHtoS card and its remote control
interface. The 9926-xHtoS card requires no periodic maintenance in its
normal operation; if any error indication (as described in this section) occurs,
use this section to correct the condition.

Error and Failure Indicator Overview

The 9926-xHtoS card itself and its remote control systems all (to varying
degrees) provide error and failure indications. Depending on how the
9926-xHtoS card is being used (i.e, standalone or network controlled through
DashBoard™ or a Remote Control Panel), check all available indications in
the event of an error or failure condition.

The various 9926-xHtoS card and remote control error and failure indicators
are individually described below.

Note:

The descriptions below provide general information for the various status and
error indicators. For specific failures, also use the appropriate subsection
listed below.

• Basic Troubleshooting Checks (p. 3-33)

• Troubleshooting Network/Remote Control Errors (p. 3-34)

• In Case of Problems (p. 3-34)

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Содержание 9926-2HtoS

Страница 1: ...HtoS OM V1 2 Cobalt Digital Inc 9926 xHtoS 9926 xHtoS 3G HD SD Multi Channel openGear HDMI To SDI Converters with Per Channel Frame Sync 9926 4HtoS 3G HD SD Quad Channel openGear HDMI To SDI Converter...

Страница 2: ...nformation Cobalt is a registered trademark of Cobalt Digital Inc openGear is a registered trademark of Ross Video Limited DashBoard is a trademark of Ross Video Limited Dolby is a registered trademar...

Страница 3: ...cations 1 13 Warranty and Service Information 1 15 Cobalt Digital Inc Limited Warranty 1 15 Contact Cobalt Digital Inc 1 16 Chapter 2 Installation and Setup 2 1 Overview 2 1 Installing the 9926 xHtoS...

Страница 4: ...put Video Routing 3 16 GPO Setup Controls 3 17 Presets 3 17 Admin 3 19 Network Settings Controls 3 20 User Events Setup Controls 3 22 Input Audio Routing Controls 3 23 Output Audio Routing Controls 3...

Страница 5: ...d above also collectively referred to herein as the 9926 xHtoS This manual consists of the following chapters Chapter 1 Introduction Provides information about this manual and what is covered Also pro...

Страница 6: ...pdates example card processing UI setups and other topics Card Software earlier than latest version Card is not loaded with the latest software Not all functions and or specified performance described...

Страница 7: ...o the HPF 9000 oGx OG3 FR 8321 or similar 20 slot frame that houses Cobalt or other cards Device and or Card refers to a Cobalt or other card System and or Video System refers to the mix of interconne...

Страница 8: ...pplemental information to the accompanying text Notes typically precede the text to which they apply Labeling Symbol Definitions Important note regarding product usage Failure to observe may result in...

Страница 9: ...and safe operation of the frame as well as its component products CAUTION Heat and power distribution requirements within a frame may dictate specific slot placement of cards Cards with many heat pro...

Страница 10: ...t upon loss of respective video input Note Model 9926 4HtoS offers four independent paths and controls functions for its four paths Model 9926 2HtoS offers two independent paths and controls functions...

Страница 11: ...ation 2 Some functions shown here are available only with corresponding card option s 3 Inputs outputs limited to card model 9926 4HtoS has quad I O 9926 2HtoS has dual I O 4 Ref input which is applie...

Страница 12: ...frame sync reference This function also independently allows horizontal and or vertical offset to be added between the output video and the frame sync reference for any of the up to card s four proces...

Страница 13: ...function chooses from the following inputs 16 channels of embedded audio from the path SDI video input default 1 to 1 routing to card internal audio buses Downmixer outputs see below Flex Mix summing...

Страница 14: ...r channel Delay Offset controls Note Per channel audio delay controls will allow individual delay offsets for channels within a pair for PCM However when the card detects a Dolby pair it will offset b...

Страница 15: ...ways up to date The DashBoard software can be downloaded from the Cobalt Digital Inc website www cobaltdigital com enter DashBoard in the search window The DashBoard user interface is described in Cha...

Страница 16: ...00 Control Panel or OGCP 9000 CC Control Panel 20 Slot Frame with Network Controller Card LAN 9926 xHtoS Card In conjunction with a frame equipped with a Network Controller Card 9926 xHtoS card can be...

Страница 17: ...able 1 1 Technical Specifications Item Characteristic Part number nomenclature 9926 4HtoS 3G HD SD Quad Channel openGear HDMI To SDI Converter with Per Channel Frame Sync 9926 2HtoS 3G HD SD Dual Chan...

Страница 18: ...5 75 MHz Note Per path frame reference offers independent per path controls such as video delay offset However all paths must be locked to the same selected reference selection e g frame REF 2 used fo...

Страница 19: ...tering the product by completing and returning a product registration form In the event of a warrantable defect the purchaser shall notify Cobalt with a description of the problem and Cobalt shall pro...

Страница 20: ...gh and professional support representatives for any of the following Name and address of your local dealer Product information and pricing Technical support Upcoming trade show information Phone 217 3...

Страница 21: ...a high power dissipation with maximum frame loading recommendations as follows OG3 Frame 5 cards HPF 9000 Frame 5 cards oGx Frame 7 cards CAUTION Note If installing the 9926 xHtoS in a slot with no re...

Страница 22: ...slot When resistance is noticed gently continue pushing the card until its rear printed circuit edge terminals engage fully into the rear I O module mating connector CAUTION If card resists fully enga...

Страница 23: ...s applicable only if a Rear I O Module is not currently installed in the slot where the 9926 xHtoS is to be installed When determining slot to use see 9926 xHtoS Rear I O Modules p 2 4 and check notes...

Страница 24: ...xHtoS Rear I O Module Description RM20 9926 B HDBNC Provides the following connections Four HDMI In HDMI IN A thru HDMI IN D Four 3G HD SD SDI coaxial outputs SDI OUT 1 thru SDI OUT 4 Note On 9926 2H...

Страница 25: ...and step by step instructions for setting up network remote control of Cobalt cards using DashBoard Cobalt OGCP 9000 and OGCP 9000 CC Remote Control Panel product manuals have complete instructions f...

Страница 26: ...2 6 9926 XHTOS PRODUCT MANUAL 9926 xHtoS OM V1 2 This page intentionally blank...

Страница 27: ...functional controls indicators and displays appear and are used varies depending on the user interface being used Regardless of the user interface being used access to the 9926 xHtoS functions and th...

Страница 28: ...s function menus and parameters Figure 3 1 Function Menu Parameter Overview 9926 xHtoS Menu a Menu b Menu z Individual Parameters Each menu consists of groups of parameters related to the function men...

Страница 29: ...is selected each parametric control or selection list item associated with the function is displayed Scalar numeric parametric values can then be adjusted as desired using the GUI slider controls Ite...

Страница 30: ...hen be selected using the control knobs which correspondingly act like a rotary switch Figure 3 3 shows accessing a function submenu and its parameters in this example Video Proc using the Control Pan...

Страница 31: ...elow in the left side Basic View Tree locate the Network Controller Card associated with the frame containing the 9926 xHtoS card to be accessed in this example MFC 8320 N SN 00108053 3 As shown below...

Страница 32: ...ane Card Function Menu and Controls Pane This display shows the list order number of the device that is ready for selection This display shows the devices assigned to the Control Panel Rotate any knob...

Страница 33: ...own in Figure 3 4 Yellow or red icons respectively indicate an alert or failure condition Refer to Troubleshooting p 3 31 for corrective action Figure 3 4 9926 xHtoS Card Info Status Utility The Tree...

Страница 34: ...rd itself and in Table 3 1 the function menu items are organized using tabs as shown below The table below provides a quick reference to the page numbers where each function menu item can be found Som...

Страница 35: ...rate and other info Also shows a running count of any detected SDI errors In this example HDMI IN 1 thru HDMI IN 4 shows raster format for detected inputs with unused inputs HDMI IN 3 and HDMI IN 4 s...

Страница 36: ...ame UI and allow identical independent control Video Proc Enable Disable Video Proc Enable Disable provides enable disable of Video Proc functions When set to Disable Video Proc is bypassed When set t...

Страница 37: ...s Click Yes to proceed with the unity reset Click No to reject unity reset Black Offset R G B controls White Gain R G B controls Gamma Factor R G B controls Separate red green and blue channels contro...

Страница 38: ...50 0 null 6 8 White Hard Clip Applies white hard clip limiting at specified percentage 50 0 to 109 1 null 109 1 White Soft Clip Applies white soft clip limiting at specified percentage 50 0 to 109 1 n...

Страница 39: ...severe video and audio corruption hits Lock Mode Select Selects Frame Sync functions from the choices shown to the left and described below Lock to Reference Output video is locked to selected externa...

Страница 40: ...helps ensure smoothest frame sync locking This control also sets the card format where the card s initial output at power up is the internally generated flat field instead of program video Format on...

Страница 41: ...eo relative to the reference Frame Delay Control Minimum Latency Frames Control When Framesync is enabled specifies the smallest amount of latency delay frames held in buffer allowed by the frame sync...

Страница 42: ...uts Output Video Routing Output Video Enable Status Identification Display Provides path to video output crosspoint and enable disable for each SDI output and shows video format and other information...

Страница 43: ...tory default preset are immediately applied Download saves all individual presets to a bin file to be downloaded to a connected computer Delete All deletes all saved presets within the current user pr...

Страница 44: ...left untouched when this preset is invoked As such only the Color Corr Proc box is checked with all others unchecked 2 In Preset drop down select an empty preset holder in this example 8 Empty 3 Clic...

Страница 45: ...ble 3 1 9926 xHtoS Function Menu List continued Default Cobalt name Example Custom name Event Log shows significant events in chronolgical order newest at top along with severity and event summary Ent...

Страница 46: ...for Editing Modify Network Settings button opens dialog field for setting network parameters Apply button commits and applies the settings Cancel button exits dialog with no changes committed Card IP...

Страница 47: ...time device will use for logs and other recorded actions NTP Source buttons allow selecting the network source that will provide NTP time NTP Server sets the IP address where NTP is to be obtained wh...

Страница 48: ...event is currently engaged Up to six GPI inputs GPI 1 thru GPI 6 can be used and monitored Engage action for each independent GPI is edge triggering open closed or closed open Logic combinations usin...

Страница 49: ...path the previous path settings are locked in and do not change unless manually touched again All paths use the same UI and allow identical independent control Embedded Channel Source Select Audio Rou...

Страница 50: ...content is restored with no attenuation making Lo and Ro content more predominate in the overall mix Maximum attenuation setting 80 dB applies a 80 dB ratiometric reduction of surround channel conten...

Страница 51: ...Mix B Flex Mix C To Audio B Input Routing Emb Ch 1 Emb Ch 2 Emb Ch 3 Emb Ch 4 Flex Mix 5 Flex Mix 6 Flex Mix 7 Flex Mix 8 Emb Ch 5 Emb Ch 6 Emb Ch 11 Emb Ch 12 Flex Mix 9 Flex Mix 10 Flex Mix 11 Flex...

Страница 52: ...t processed audio This burst can damage monitors or other equipment if not considered Gain on output should be temporarily reduced if performing large adjustments to delay Table 3 1 9926 xHtoS Functio...

Страница 53: ...ely set Unused destination channels should be set to the Silence selection Downmixer and Flex Bus choices shown in UI here are Output Audio downmixer and flex mix functions These are separate from dow...

Страница 54: ...er channel content more predominate in the overall mix Maximum attenuation setting 80 dB applies a 80 dB ratiometric reduction of center channel content Center channel content is restored as in phase...

Страница 55: ...to maintain surround channel predominance in downmix representative to that of the original source 5 channel mix Flex Mixer Provides a 16 channel mixer in which each selected audio bus channel can be...

Страница 56: ...ing Aud Bus Ch 1 Aud Bus Ch 2 Aud Bus Ch 3 Aud Bus Ch 4 Flex Mix 5 Flex Mix 6 Flex Mix 7 Flex Mix 8 Aud Bus Ch 5 Aud Bus Ch 6 Aud Bus Ch 11 Aud Bus Ch 12 Flex Mix 9 Flex Mix 10 Flex Mix 11 Flex Mix 12...

Страница 57: ...f and its remote control systems all to varying degrees provide error and failure indications Depending on how the 9926 xHtoS card is being used i e standalone or network controlled through DashBoard...

Страница 58: ...ating 9926 xHtoS card is not connecting to frame LAN Gray indicator icon in Card Access Navigation Tree pane shows card s are not being seen by DashBoard due to lack of connection to frame LAN in this...

Страница 59: ...consumed either the frame power supply connections or the 9926 xHtoS card itself is defective If display shows excessive power being consumed see Technical Specifications p 1 13 in Chapter 1 Introduct...

Страница 60: ...t Department If required a Return Material Authorization number RMA will be issued to you as well as specific shipping instructions If required a temporary replacement item will be made available at a...

Страница 61: ......

Страница 62: ...Cobalt Digital Inc 2506 Galen Drive Champaign IL 61821 Voice 217 344 1243 Fax 217 344 1245 www cobaltdigital com 9926 xHtoS OM V1 2 Printed in USA...

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