4
Support
The quickest way to obtain technical support is
via email. Please send all support enquires to
. In your email, please
include a clear, concise definition of the
problem and any relevant troubleshooting
information or steps taken so far, so we can
duplicate the problem and quickly respond to
your inquiry.
Warranty
This unit comes with a 1YEAR (warranty period)
limited manufacturer’s warranty, starting from
the date the unit was shipped to the buyer.
During this period of time, CO2Meter.com
warrants our products to be free from defects
in materials and workmanship when used for
their intended purpose and agrees to fix or
replace (at our discretion) any part or product
that fails under normal use.
To take advantage of this warranty, the product
must be returned to CO2Meter.com at your
expense. If, after examination, we determine
the product is defective, we will repair or
replace it at no additional cost to you.
This warranty does not cover any products that
have been subjected to misuse, neglect,
accident, modifications or repairs by you or by a
third party. No employee or reseller of
CO2Meter.com’s products may alter this
warranty verbally or in writing.
Returns
If the product fails under normal use during the
warranty period, an RMA (Return Material
Authorization) number must be obtained from
CO2Meter.com. After the item is received,
CO2Meter.com will repair or replace the item at
our discretion.
To obtain an RMA number, please call
CO2Meter.com at (877) 678‐4259 Toll Free or
(386) 310‐4933. When requesting an RMA
number, please provide the reason for return
and original order number.
If we determine that the product failed due to
improper use (water damage, dropping,
tampering, electrical damage etc.) or abuse, or
if it is beyond the warranty period, we will
inform you of the cost to fix or replace your
device.
If you are returning your device due to a
warranty claim (with an RMA number) and you
still have the unit original package, please use it
to ship your unit to us. Please make sure to
include the provided RMA number on the
outside of the box, preferably on the shipping
label. Make sure you secure the unit inside the
package properly to prevent any damage during
transit that could void your device’s warranty.
Finally, please ship your device to the address
shown under the “Contact Us” section below.
CO2Meter will not, under any circumstances, be
responsible for your shipment expenses and no
refund will be issued for shipping charges
necessary for you to ship the unit to us.
Liability
All liabilities under this agreement shall be
limited to the actual cost of the product paid to
CO2Meter.com. In no event shall we be liable
for any incidental or consequential damages,
lost profits, loss of time, lost sales or loss or
damage to data, injury to person or personal
property or any other indirect damages as the
result of use of our products.
Contact us: We’re here to help!
If the troubleshooting guide above doesn’t help
you solving your problem or for more
information, please contact us using the
information below.
(386) 256‐4910 Technical Support
(386) 872‐7665 Sales
Monday‐Friday 9:00am‐6:00pm EST
CO2Meter, Inc.
131 Business Center Drive
Ormond Beach, FL 32174 USA
www.CO2Meter.com
Appendix
CO2 LEVELS AND GUIDELINES
Non‐Enforced Reference levels
NIOSH recommendations
250‐350 ppm:
normal outdoor ambient
concentrations
600 ppm:
minimal air quality complaints
600‐1000 ppm:
less clearly interpreted
1000 ppm:
indicates inadequate ventilation;
complaints such as headaches,
fatigue, and eye/throat irritation
will be more widespread. 1,000 ppm
should be used as an upper limit
for indoor levels.
EPA Taiwan:
600ppm and 1,000 ppm
Type 1
indoor areas such as department
stores, theaters, restaurants, libraries,
the acceptable CO2 concentration for an
8 hours average (TWA) is 1,000ppm.
Type 2
indoor areas with special requirements
for good air quality such as schools,
hospitals, and day care centers, the
suggested CO2 level is 600ppm.
Regulatory Exposure limit
ASHRAE Standard 62‐1989:
1,000ppm
CO2 concentration in occupied building should
not exceed 1,000ppm.
Building bulletin 101 (Bb101):
1,500ppm
UK standards for schools state that CO2 levels
over a day(i.e. 9 am to 3.30 pm) should not
exceed 1,500ppm.
OSHA:
5000ppm
Time weighted average over an 8‐hour work
day should not exceed 5,000ppm.
Germany, Japan, Australia, UK:
5,000ppm
Occupational exposure limit is 5,000ppm over
an 8 hour work day.
