We offer a 1-year standard warranty. However, if you register
your MiBowl at
closerpets.com/pages/product-registration
within 14 days of your purchase you will receive an additional
2-year warranty and Pet Mate Ltd will guarantee your product
for a period of 3 years from the date of purchase.
If you do not have access to a computer, please send details of
your purchase with a copy of the receipt along with your name
and address to our Customer Services team using the address
below and they will be happy to help process this for you.
Please get in touch with Closer Pets Customer Services if you
have a problem with your purchase. The guarantee is here
to protect you if any defect arises due to faulty materials or
manufacture. Any defective items will be repaired or replaced
free of charge by Pet Mate Ltd, provided the defect has not
been caused by neglect, misuse or normal wear and tear.
Your statutory rights are not affected.
To get started, register now by scanning the QR code or by
following this link:
closerpets.com/pages/product-registration
The feeder doesn’t open for my pet
Ensure your pet has been successfully paired
to MiBowl – see
Quick start guide
. Clean any
dirt or food within the feeding area. Check
that there are no obstructions or dirt above
the bowl and that all plastic faces are clean
and free of debris.
The feeder opens for a non-paired pet
If you find your MiBowl is opening for a non-
paired pet, it may be because your paired pet
is sitting next to the feeder. Try keeping your
MiBowl against a wall to prevent pets from
unintentionally activating the lid.
The lid won’t open and/or the blue
light is flashing
A flashing blue light indicates that there is
something wrong with the lid and it may be
stuck.
Open
and/or
Close
to operate the lid. If
this fails, remove, and replace the lid and bowl
to check they are fitted correctly. Take care to
locate the bowl over the catch at the back of
the feeder – see
How to remove the bowl and
lid
. Check that there is no food build-up and the
food level is not proud of the bowl.
My pet is knocking the feeder over
while eating
Place your feeder against a wall. If your pet
still manages to overcome the feeder, secure
the base using the keyhole fixing features
located on the underside of MiBowl.
The lid is taking a long time to close
You may be in Training mode – see
Pet training
school
. Press and hold
Training
to exit Training
mode – your feeder will now revert to default
and the lid will close sooner when your pet
moves away after feeding.
My pet won’t use the feeder
Every pet is different, and some pets may take
longer to get used to feeding from MiBowl. Be
patient with them and go through the first few
steps of the
Quick start guide
again to help
your pet become comfortable using MiBowl.
I can’t get the bowl out
The bowl can only be removed by pressing
Open
. When automatically opened by your
pet, the lid is in a pet-safe position preventing
the bowl from being removed accidentally or
by very hungry pets!
I want to remove a paired pet or
remove all current settings
To factory reset, press and hold
Tr
Open + Close
at the same time until all the
lights start flashing. Factory reset will
remove all paired pets
and Training mode
settings.
FAQ
12
Designed and Manufactured by Pet Mate Ltd, Lyon Road, Hersham, Surrey KT12 3PU, UK.
Guarantee
13
IMPORTANT:
Dispose of
damaged / faulty / end-of-life
products in accordance with
locally applicable regulations
for your country.
UK/EU:
Refer to Terms and Conditions
section EU Waste Electrical and
Electronic Equipment (WEEE)
Directive on
for more information.
Hereby, Pet Mate Ltd
declares that this product is in
compliance with the essential
requirements and other
relevant provisions of EU and
UK Directives. All Declarations
of Conformity (DoC) may be
