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FABRIC KIT RETURN AND EXCHANGE POLICY
CLO Virtual Fashion, Inc. (
CLO
) accepts returns and exchanges only in accordance with our Limited Warranty.
This Policy applies only to the CLO Fabric Kit and the Covered Components described in the Limited Warranty,
and not to any other products or services offered by CLO.
Only returns that meet the following criteria will be accepted under the Limited Warranty:
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1. The Fabric Kit and all its Covered Components must have been purchased directly from CLO.
2. You must obtain a valid Return Merchandise Authorization Number (RMA) by following the procedures specified below.
3. In your RMA request, you must specify in detail the reason for your request.
4. Your return must be accompanied by a copy of the RMA.
5. Your Fabric Kit was delivered to you within 12 months of your request.
6. A copy of the original order confirmation must be included.
7. All original packaging must be included.
8. All original accessories must be included.
9. The Fabric Kit and all accompanying accessories being returned must be returned in the same condition as originally
provided to you (for example, free from liquid contamination or other physical damage).
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• Your name
• Your Company (if applicable)
• Address
• Phone number
• Email address
• A description of the reason for your return
1. Compose an e-mail with the following information:
2. Email the information to [email protected]. If your request is approved, you will receive a RMA number and
shipping information within 48 hours of your request. Approved returns must be received by CLO within 21 days of
the issuance of an RMA.
If your request does not meet all of the above criteria but you still wish to make a request, please contact us at
[email protected]. Under certain circumstances, and in our discretion, we may still be able to process your request.
Missing, Damaged or Incorrect Orders. Please inspect your order as soon as you receive it. While we do our best to deliver
your order in complete and undamaged condition, in the unlikely event your order is incomplete or damaged, please
contact us immediately at [email protected]. We will not accept return or refund requests for damaged or incomplete
shipments unless you contact us within 3 days of order receipt.
Requesting an RMA. Returns are accepted only in accordance with our Limited Warranty or applicable consumer protection
laws (for non-US customers).
Please follow the procedures below to obtain an RMA (Return Merchandise Authorization) number. Any missing or
inaccurate information may result in a delay or denial of your request.
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