CLIMASTAR STEEL 800 W, Руководство пользователя, Страница: 7 / 8

6. FAQs
7. GUARANTEE
CLIMASTAR guarantees that in the moment of its purchase the product is free of any defect in the materials and in the work force (limited
guarantee). CLIMASTAR offers a commercial and voluntary guarantee; conditions included are similar to those of the legal guarantee,
being CLIMASTAR responsible for the non-conformities arisen in the terms and conditions mentioned below. Moreover, CLIMASTAR
offers a total warranty of 2 years in the spare parts.
- CLIMASTAR is responsible for the non-conformities arisen within the 6 months following the date of sale. If the non-conformity
arises after those 6 months, the user shall prove that the non-conformity already existed when delivered. The user must inform
CLIMASTAR of said non-conformity in a period inferior to two months.
- To obtain the service under the terms of this warranty it is important to detail the device’s purchasing date because the warranty
period starts with the purchase invoice of the system customer. However, in no case this warranty will be liable for defects that
may arise after thirty-six months from the manufacture date.
- This warranty is strictly limited to the repairing in the factory of the manufacturing defect part or parts of the device, or to the
complete replacement of the system when, in the opinion of the manufacturer, it is not possible or is uneconomical. This does not
include any other type of expenditure as an installation, assembly, disassembly or transport.
- This warranty does not cover defects and / or malfunction caused by accidents, misuse, negligence, wears, breakage, an incorrect
installation and poor electricity supply to the system. This warranty is also excluded if it is used with another purpose other than
heating, for an alteration, modification, tampering or unauthorized repairing of the product, and by other different causes
beyond the manufacturer’s reach after the delivery of the product.
- The warranty does not cover the costs and expenses incurred to access the device or installation, such as in hidden locations,
heights, non-practicable ceilings.. Neither does it include the costs derived from removing or replacing any structural element to
access the device or the installation.
- No heating system will be returned to CLIMASTAR without a previous codified and official MERCHANDISE RETURN
AUTHORITATION. CLIMASTAR assumes no liability for any equipment that is returned without the previously mentioned
MERCHANDISE RETURN AUTHORIZATION.
- CLIMASTAR and/or its agents have the right to decide whether to replace the system or to repair the damaged components.
None of these options will extend the original warranty period.
- Any reparation must be done by the Technical Service and authorized by the manufacturer and/or any of its agents; any
manipulation done by unauthorized personal will void this warranty. In case of substitution of the device the buyer must go to
the selling centre which will be in charge of receiving the system.
- RESPONSIBILITY LIMITATION: CLIMASTAR as a manufacturer is not responsible for any personal or material damage that
directly or indirectly might result of a non proper installation, from an improper handling or neither for the lack of technical
qualified staff, nor for the installation costs which are expressly excluded from this warranty.
- None of the present conditions may be extended or modified without the express consent of CLIMASTAR.
PROBLEM PROBABLE CAUSE SOLUTION
Incorrect setting of the set temperature Check the set temperature on the display to verify it is the desired temperature.
Improper sizing The power is not the adequate for the place in which it has been installed.
Excessive height Make sure the system is installed at the recommended height
Input and output grids are obstructed
Do not place anything on top of the radiator and do not install it inside a hole made in
the septum.
Set temperature below room temperature Rise the radiator’s set temperature until it is 1 degree above the room temperature
Check that the automatic control is not down. If it is down put it up.
Make sure the installation is correct and that there are independent lines for the
heating system with a 2.5 mm2 cable gauge and a maximum power of 3500 w.
Switch is off Set the switch in position I.
Program is OFF Check that the set program is the chosen one or set the one you desire.
Radiator located at a very low height
The minimum height from the floor to the radiator’s lower part must be at least 25
cm.
Dust accumulation in the lower grid. Vacuum it. The vacuuming should be done at the beginning of each heating season.
Type of painting on the wall Paints with a high content in rutile are likely to darken.
Blocked
buttons
No response from operating buttons Press buttons ON and TIMER for 3 seconds.
Due to the thermal inertia, the device transfers heat to the room; should you need
more temperature, increase the device temperature.
The room
does not reach
the desired
temperature
The radiator
does not
operate Control panel switch and protection down
The radiator
stains the
walls
The device
does not heat
up
The device is in energy-saving mode