5. GUARANTEE
CLIMASTAR guarantees that in the moment of its purchase the product is free of any defect in the materials and in
the work force (limited guarantee). CLIMASTAR offers a commercial and voluntary guaran- tee; conditions
included are similar to those of the legal guarantee, being CLIMASTAR responsible for the non-conformities arisen
in the terms and conditions mentioned below. Moreover, CLIMASTAR offers a total warranty of 2 years in the
spare parts.
-
CLIMASTAR is responsible for the non-conformities arisen within the 6 months following the date of sale. If the
non-conformity arises after those 6 months, the user shall prove that the non-conformity already existed when
delivered. The user must inform CLIMASTAR of said non-conformity in a period inferior to two months.
-
To obtain the service under the terms of this warranty it is important to detail the device’s purchasing date
because the warranty period starts with the purchase invoice of the system customer. However, in no case this
warranty will be liable for defects that may arise after thirty-six months from the manufacture date.
-
This warranty is strictly limited to the repairing in the factory of the manufacturing defect part or parts of the
device, or to the complete replacement of the system when, in the opinion of the manufacturer, it is not possible
or is uneconomical. This does not include any other type of expenditure as an installation, assembly, disassembly
or transport.
-
This warranty does not cover defects and / or malfunction caused by accidents, misuse, negligence, wears,
breakage, an incorrect installation and poor electricity supply to the system. This warranty is also excluded if it
is used with another purpose other than heating, for an alteration, modification, tampering or unauthorized
repairing of the product, and by other different causes beyond the manufacturer’s reach after the delivery of the
product.
-
The warranty does not cover the costs and expenses incurred to access the device or installation, such as in hidden
locations, heights, non-practicable ceilings. Neither does it include the costs derived from removing or replacing
any structural element to access the device or the installation.
-
No heating system will be returned to CLIMASTAR without a previous codified and official MERCHANDISE
RETURN AUTHORITATION. CLIMASTAR assumes no liability for any equipment that is returned without the
previously mentioned MERCHANDISE RETURN AUTHORIZATION.
-
CLIMASTAR and/or its agents have the right to decide whether to replace the system or to repair the damaged
components. None of these options will extend the original warranty period.
-
Any reparation must be done by the Technical Service and authorized by the manufacturer and/ or any of its
agents; any manipulation done by unauthorized personal will void this warranty. In case of substitution of the
device the buyer must go to the selling centre which will be in charge of receiving the system.
-
RESPONSIBILITY LIMITATION: CLIMASTAR as a manufacturer is not responsible for any personal or material
damage that directly or indirectly might result of a non-proper installation, from an improper handling or neither
for the lack of technical qualified staff, nor for the installation costs which are expressly excluded from this
warranty.
-
None of the present conditions may be extended or modified without the express consent of CLIMASTAR.
