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7.- WARRANTY TERMS AND CONDITIONS
CLIMASTAR guarantees that in the moment of its purchase the product is free of any defect in the materials
and in the workmanship (limited guarantee). CLIMASTAR offers a commercial and voluntary guarantee;
conditions included are similar to those of the legal guarantee, being CLIMASTAR responsible for the non-
conformities arisen in the terms and conditions mentioned below. Moreover, CLIMASTAR offers a total
warranty of 2 years in the spare parts.
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CLIMASTAR is responsible for the non-conformities arisen within the 6 months following the date
of sale. If the non-conformity arises after those 6 months, the user shall prove that the nonconformity
already existed when delivered. The user must inform CLIMASTAR of said nonconformity in a
period inferior to two months.
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To obtain the service under the terms of this warranty it is important to detail the device’s purchasing
date because the warranty period starts with the purchase invoice of the system customer. However,
in no case this warranty will be liable for defects that may arise after thirty-six months from the
manufacture date.
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This warranty is strictly limited to the repairing in the factory of the manufacturing defect part or
parts of the device, or to the complete replacement of the system when, in the opinion of the
manufacturer, it is not possible or is uneconomical. This does not include any other type of
expenditure as an installation, assembly, disassembly or transport.
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This warranty does not cover defects and/or malfunction caused by accidents, misuse, negligence,
wears, breakage, an incorrect installation and poor electricity supply to the system. This warranty is
also excluded if it is used with another purpose other than heating, for an alteration, modification,
tampering or unauthorized repairing of the product, and by other different causes beyond the
manufacturer’s reach after the delivery of the product.
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The warranty does not cover the costs and expenses incurred to access the device or installation, such
as in hidden locations, heights, non-practicable ceilings.. Neither does it include the costs derived
from removing or replacing any structural element to access the device or the installation.
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No heating system will be returned to CLIMASTAR without a previous codified and official
MERCHANDISE RETURN AUTHORITATION. CLIMASTAR assumes no liability for any
equipment that is returned without the previously mentioned MERCHANDISE RETURN
AUTHORIZATION.
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CLIMASTAR and/or its agents have the right to decide whether to replace the system or to repair
the damaged components. None of these options will extend the original warranty period.
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Any reparation must be done by the Technical Service and authorized by the manufacturer and/or
any of its agents; any manipulation done by unauthorized personal will void this warranty. In case
of substitution of the device the buyer must go to the selling centre which will be in charge of
receiving the system.
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RESPONSIBILITY LIMITATION: CLIMASTAR as a manufacturer is not responsible for any personal
or material damage that directly or indirectly might result of a non-proper installation, from an
improper handling or neither for the lack of technical qualified staff, nor for the installation costs
which are expressly excluded from this warranty.
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None of the present conditions might be extended or modified without the express consent of
CLIMASTAR
