Troubleshooting
8 - 12 Problems and Possible Solutions
8
The computer is off (or in Sleep Mode) but
powered by the AC/DC adapter plugged in
to a working outlet, or by battery with a
capacity above 20%.
I have plugged a
device into the powered USB port
in
order to charge it, but
the device is not
charging
.
The port is not powered on.
Toggle power to the port using the
Fn + power
button
combination
.
This function may not work with certain external USB compliant devices (check
your device’s documentation).
If this is the case,
power the computer on and
connect the external USB device
in order to charge it.
Note
that this function is designed to help
charge USB compliant devices
, but
is
not designed to allow their operation
.
No sound
can be heard through an
HDMI
connected display.
You have not configured the HDMI audio output
.
Audio Volume is too low
when listening
through
headphones
.
You have set the Speaker Configuration to 5.1 or 7.1 Speaker
. It is
recommended that you set the
Speaker Configuration
to
Stereo
(not to 5.1 or
7.1 Speaker) when listening through headphones in order to maximize audio
quality. See
“Audio Features” on page 2 - 7
.
The
Sound Blaster
audio controls don’t
work when the system is connected to an
external display through an HDMI
cable
.
Note that Sound Blaster Audio will be disabled when you are connecting to an
external display through an HDMI connection. See
.
The
volume bar LED does not oscillate
.
Note that the volume bar LED will not oscillate if the volume level is set lower
than 20%
.
Adjust the system audio to a level above 20%
if you want to view
the volume bar LED effect.
Problem
Possible Cause - Solution
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