ClearCube Public Technical Document
Document Code: TB0096JS
ClearCube Technology
8834 Capital of Texas Hwy N Suite 140 Austin, Texas 78759
voice 512 652 3500 www.clearcube.com
7.
A dialog box confirming the successful update is displayed when the update is complete. If any I/Ports
did not update successfully, a dialog box containing the names of these I/Port is displayed. Write these
names down and deploy the update to these I/Ports individually.
8.
If an I/Port cannot be successfully updated via Grid Center, attempt to update the I/Port locally (using
the first procedure) before contacting ClearCube technical support.
Note:
Grid Center 4.0 requires TCP ports 3389, 6500, and 9000 to be open for these files to be transferred
correctly. Grid Center 4.1 requires TCP ports 137 and 9000, and UDP port 4001 to be open for these files
to be transferred correctly.
For more information, please contact ClearCube technical support.
Email address for ClearCube Technical Support
support.clearcube.com
ClearCube Support Website
(866) 652-3400
Direct line in the US
+1 (512) 652-3400
Direct line from outside the US
NOTE 1:
These updates require the use of the Microsoft
xcopy.exe
command file. If you are updating an I/Port with
the 1715 image, you may have to take additional steps.
To determine which version of the I8800 I/Port image you are using, click the
Start
button and then click
the
About
button. The image number is displayed next to the version label.
Example:
9235.1715.256
If you have I/Ports with an image version higher than 1715, you are not affected by this issue.
Installing the Grid Center Client on an I/Port installs the
xcopy.exe
command file on your I/Port. If you are
using an I/Port with the 1715 image and have the CCT Grid Center Client installed, then you are not
affected by this issue.
If you do
NOT
have the Grid Center Client installed on your I/Port and you
ARE
using the 1715 image,
then you need to install the
xcopy.exe
command file.
To install the
xcopy.exe
command file on your I/Port, do the following:
1.
Locate the
xcopy.exe
command file on any Microsoft Windows XP system. This command file is
located in the
\Windows\System32
directory.
2.
Copy this command file to a USB Mass Storage Device (MSD) such as a USB Floppy or USB memory
stick.
3.
Log into your I/Port as Administrator.
4.
Copy the
xcopy.exe
command to the
C:\Windows\System32
directory.
5.
Click
Start
, then click
Logoff
.
You can now apply the updates to the I/Port.
