Distributed by:
Tristar Products, Inc.
Fairfield, NJ 07004
Made in China
© 2019 Tristar Products, Inc.
CTV-Mini_IB_TP_ENG_V1_190218
60-Day Money-Back Guarantee. If you decide that you
don’t love this product, your order is covered by our 60-Day
Money-Back Guarantee. You have 60 days from the day you
receive your product to request a replacement product or
refund of the purchase price minus processing and handling
fees. To receive a refund or replacement, you must return
the product to us at your expense. To return the product,
call customer service at 1-973-287-5193 and request a
return merchandise authorization number. Pack the product
carefully and include in the package a note with (1) your
name, (2) mailing address, (3) phone number, (4) email
address, (5) reason for return, and (6) proof of purchase
or order number, and (7) specify on the note whether you
are requesting a refund or replacement. Write the return
merchandise authorization number on the outside of the
package. Send the product to the following return address:
Clear TV
Tristar Products
500 Returns Road
Wallingford, CT 06495
• What is Clear TV?
A:
A government mandate requires
television broadcasters to convert from analog to digital
broadcast. Now, only digital signals are available over the
air in the United States and Canada. Clear TV is an antenna
that receives over-the-air digital and HD signals for free.
The signal is a better visual and audio quality than analog.
Digital television enables broadcasters to offer multiple
programming choices on a single channel (sub channels),
greatly expanding viewer choices.
• How many channels can I receive over the air?
A:
Reception
will vary based on factors like geography and location
of the broadcast signal; antenna, hills, buildings and even
tall trees can impact reception. It is recommended that you
be within 35 miles of a broadcast antenna. Most households
can receive these popular networks: PBS, NBC, CBS, ABC,
FOX, ION, CW, Qubo - a children’s channel, 24-hour sports
programming, a 24-hour classic movie channel, 24-hour
news and weather, and popular Spanish-language channels:
Azteca, Univision, Telemundo, TeleFutura, may also be
available.
• Will I receive Cable shows?
A:
No, Clear TV does not receive
shows that are produced for cable only
• Will it fit all Televisions?
A:
Clear TV will connect with
televisions that have a Coaxial Antenna IN or a Cable IN port
on the back of the television. Most televisions sold after May
25, 2007 are required by law to have an ATSC (Digital) tuner
built-in and will receive digital broadcasts. If your television
was purchased earlier, but has a menu option for scanning
digital channels, then your television has a digital ATSC
tuner. Check for the letters ‘ATSC’. If it does not say that it is
equipped with an ATSC tuner, you will need to purchase
a converter box.
• Can I use it outside, in my attic, or basement?
A:
Clear TV
is designed as an indoor antenna only. We recommend Clear
TV be hung on the inside of an exterior wall or window that
is facing the broadcast towers. Placing it in a basement
or attic is not recommended. Exposure to outside elements
such as moisture or temperature extremes can be harmful
to your antenna.
• Do I need an amplifier?
A:
If you live in a major metropolitan
area you should not need to boost the signal strength. If you
live in a rural area where the signal is weak or intermittent,
you may want to purchase a antenna amplifier to boost your
reception.
• Can I add an extension cable to my Clear TV?
A:
Yes, if you
would like to move your Clear TV to a location that exceeds
the reach of the cable connected to your antenna you can
purchase an extension cable.
• Are all broadcasts now in High Definition?
A:
Not all digital
signals are High Definition.
• Is the picture better than cable?
A:
All cable companies
compress their HD signals; the result is a degraded signal
that is usually inferior to Over the Air (OTA) broadcast.
• What is signal compression?
A:
Signal compression is
a method of making video transmissions smaller. The quality
of the signal is degraded in order to fit in more quantity.
All cable companies compress their signals in order
to make room for all of those extra channels. OTA broadcast
television signals are not compressed and are therefore
better quality.
• Does Clear TV work with my DVR or TIVO?
A:
Yes, Clear TV
is compatible with TiVo and other digital video recorders
(DVR) so you can watch what you want, when you want.
Since Clear TV is a HD antenna and can receive a HD
broadcast signal there is no need for an HD converter box.
• Will the channel numbers be the same?
A:
With the digital
system, the channel number that appears on your television
screen and the actual channel number can be and often
are different. Many stations have sub channels (channel 2,
channel 2.1, 2.2, 2.3, etc.). Keep in mind reception will vary
in your area due to geography and location of the broadcast
antenna.
• What if I can’t receive a signal with Clear TV?
A:
Signal
strength will vary based on certain variables, such as
distance from the transmitter, hills, buildings, and even tall
trees can impact reception. To check the exact distance from
your residence to the nearest transmitters, and get an idea
of what to expect in the way of reception, go to antennaweb.
org and type in your address. It is recommended that you be
within 35 miles of a broadcast antenna.
• Clear TV Reception Tips:
Place Clear TV in the location
with the strongest reception, typically this will be on an
exterior wall or window. A television signal can become
weak or intermittent by passing through walls that are
exceptionally thick or contain large amounts of metal. In
this case, consider attaching Clear TV near the surface of
a window pane using the provided suction cups. This will
help to capture a weak station. However, Clear TV or the
cable should never be allowed to interfere with the normal
operation of the window.
• For optimal performance:
Place Clear TV on the inside
surface of an exterior wall, ideally a wall facing the general
direction of local transmission towers. (You can find out the
location of your towers by going to antennaweb.org.) If there
are multiple tower locations, optimize the position of Clear
TV to the weakest signal. Clear TV can pick up the stronger
signals from any direction. Experiment with different walls
and even different rooms to find the best location.
• Concealing Clear TV behind your Television or
Artwork:
Hiding Clear TV behind your television, artwork,
wall hangings, or even furniture should not affect its
performance. We recommend that you find the best location
for your antenna, which may or may not be behind these
items.
Frequently Asked Questions
