5
2. General instructions and information for the user.
2.1 Guarantee.
2.1.1 Generalities.
i. Pursuant to these provisions, the seller guarantees that the product mentioned in this guarantee (“the
product”) is free of non-conformities at the time of its delivery.
ii. The guarantee period for the product is 3 + 2 (5) years, starting from the moment the product is delivered
to the purchaser. Parts subject to wear and tear, like rotors, are not covered by this guarantee.
iii. The rotor comes with a 2 year guarantee against defects
iv. If the product cannot be repaired or replaced, the purchaser shall have the right to ask for a proportional
price reduction or, if the non conformity is sufficiently serious, to terminate the sales agreement.
v. Replaced or repaired parts under this guarantee shall not prolong the duration of the guarantee for the
original product.
vi. In order for this guarantee to be valid, the purchaser shall have to register the product purchase via the
Clearpond website at www.clearpond.com.au
The guarantee will be honoured only if the unit is returned to your supplier complete, with your receipt
or proof of purchase for the product
vii. If the purchaser claims product non conformities after more than six months from product delivery
to the purchaser, the purchaser shall have to prove the existence and origin of such claimed non
conformities.
viii. This guarantee certificate shall in no way limit or prejudice the consumer’s rights pursuant to national
mandatory regulations.
2.1.2 Special conditions.
i. This guarantee refers to the product described in this customer manual.
ii. This guarantee certificate is applicable exclusively in Australia.
iii. In order for this guarantee to be valid, the purchaser shall have to follow strictly the manufacturer’s
instructions included in the product documentation, in so far as they are applicable to the relevant
product range and model.
iv. If a schedule is given for the replacement, maintenance or cleaning of some product’s parts or
components, the guarantee shall be considered valid only if said schedule has been followed correctly.
2.1.3 Limitations.
i. This guarantee applies exclusively to sales to consumers, “consumers” being the people who buy the
product for purposes that do not concern his or her professional activity.
ii. No guarantee is given concerning normal wear and tear due to the use of the product. With regard to
spares, components and/or replaceable materials or materials subject to wear and tear, such as rotors,
bearings, lamps, o-rings, gaskets, sponges, cartridges, etc., any guarantee shall be enforced pursuant
to the provisions of the product’s documentation.
iii. The guarantee is not valid if the product:
a. has been handled incorrectly;
b. has been repaired, maintained or handled by unauthorised personnel,
c. has had the electrical cable shortened
d. damaged / fault caused by calcium deposits and
e. has been repaired using non original spares.
2.2 Return Goods policy.
In the event of defects, flaws and malfunctions, the product should be returned to the dealer with the claims
card filled out, when present.
2.3 General and safety instructions.
2.3.1 General instructions.
Clearpond is constantly improving its products. Clearpond reserves the right to make technical changes to
the form and accessories of the products.
Please read carefully and hold on to this customer manual.
In the following paragraph you shall find all the necessary instructions to make the best possible use of this
product, according to your needs, and to carry out the small cleaning and maintenance activities required by this
kind of product. The references (#) in brackets refer to the components shown in the exploded view (see Figure 1).
Upon product receipt and/or purchase, check packaging integrity. The product must be accompanied by
the customer manual. The customer manual must be complete.
2.3.2 Safety Instructions.
The product is not appropriate for physically, sensory or mentally disabled persons (and children) or for
people without the appropriate skills and knowledge, unless they are instructed on the use of the product
and helped by someone who assumes responsibility for their safety. Monitor children and make
sure that they do not play with the product.
Never put your hands in the water if the pump is in operation.
Be sure to disconnect the power plug from the power outlet before operating on the product.
