Vitec Group Communications
Warranty
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LIMITED WARRANTY
Vitec Group Communications (VGC) warrants that at the time of
purchase, the equipment supplied complies with any specification in
the order confirmation when used under normal conditions, and is free
from defects in workmanship and materials during the warranty period.
During the warranty period VGC, or any service company authorized
by VGC, will in a commercially reasonable time remedy defects in
materials, design, and workmanship free of charge by repairing, or
should VGC in its discretion deem it necessary, replacing the product
in accordance with this limited warranty. In no event will VGC be
responsible for incidental, consequential, or special loss or damage,
however caused.
WARRANTY PERIOD
The product may consist of several parts, each covered by a different
warranty period. The warranty periods are:
• Cables, accessories, components, and consumable items have a
limited warranty of 90 days.
• Headsets, handsets, microphones, and spare parts have a limited
warranty of one year.
• UHF wireless IFB products have a limited warranty of one year.
• UHF wireless intercom systems have a limited warranty of three
years.
• All other Clear-Com and Drake brand systems and products,
including beltpacks, have a limited warranty of two years.
The warranty starts at the time of the product’s original purchase. The
warranty start date for contracts which include installation and
commissioning will commence from the earlier of date of the Site
Acceptance Test or three months from purchase.
TECHNICAL SUPPORT
To ensure complete and timely support to its customers, VGC’s User
Support Center is staffed by qualified technical personnel. Telephone
and email technical support is offered worldwide by the User Support
Center.
The User Support Center is available to VGC’s customers during the
full course of their warranty period.
Instructions for reaching VGC’s User Support Centers are given below.
Return Material Authorization
(RMA) numbers are required
for all returns.
Both warranty and
non-warranty repairs are
available.